Halawa Correctional Facility
Find messaging, video, and phone options for Halawa Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium / High
- Inmate Capacity
- 1,124 approx.
- Established
- Not available
- Operated By
- Hawaii Department of Corrections and Rehabilitation (DCR)
Halawa Correctional Facility Inmate Communication Overview
Halawa Correctional Facility is one of Hawaii's main state prisons, located in Aiea on the island of Oahu. It is operated by the Hawaii Department of Corrections and Rehabilitation and holds men at medium and higher security classifications, including a special needs unit for people who require additional medical or mental health support. Because it is one of the larger facilities in the state system, people from other Hawaiian islands are sometimes transferred here.
Communication at Halawa runs through GTL (Global Tel Link). Phone calls, tablet video visits, and messaging run through GTL, and trust account deposits go through GTL/ViaPath ConnectNetwork. To send a message or photo, create a GettingOut account and add the person using their name and Hawaii DOC identification number. To talk by phone or set up a video visit, use the same GTL account.
For families living on other islands, such as Maui, the Big Island, or Kauai, video visitation through GTL tablets can be far more practical than traveling to Oahu for an in-person visit. It is worth checking current visitation rules directly with the facility, since island-to-island travel adds real cost and time for many families. New contacts typically need to be approved before messages, calls, or video visits will go through.
Facility Information
Contact details and location information for this correctional facility.
Address
99-902 Moanalua Road, Aiea, HI 96701
Main Phone
(808) 485-5200
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
In-person visits follow a rotating module schedule published in the HCF Visitation Schedule and Guidelines. Call the visitation hotline at (808) 485-3550 for the current schedule for the inmate's module.
Commissary / Sending Money
Deposits to an inmate trust account can be made electronically through the GTL/ViaPath ConnectNetwork system. Do not mail cash.
Fax
(808) 483-7275
Communication Options
Available communication services at Halawa Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Messages via GTL. Reviewed by staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Video visits via GTL tablets. A practical option for families on other Hawaiian islands. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: GTL
Photos are screened for content before being delivered.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Phone calls via GTL. Set up an account and add funds to accept calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: ConnectNetwork
Trust deposits can be made through GTL/ViaPath ConnectNetwork.
Communication Providers at Halawa Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
GTL
Phone calls, tablet video visits, messaging, and trust deposits through GTL (GettingOut tablets, ConnectNetwork deposits), per Hawaii DCR.
View GTL ServicesCommunication Rules at Halawa Correctional Facility
- GTL handles phone, messaging, photos, and video through its GettingOut platform. Trust deposits go through GTL/ViaPath ConnectNetwork.
- New contacts typically need approval before communication is allowed.
- All calls, messages, and video visits are subject to monitoring.
- Families on other islands should confirm current visitation options, since video visits can save significant travel time.
- Photo and mail content is screened and can be rejected if it does not meet facility guidelines.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Halawa Correctional Facility
Common questions from families about communication at this facility.
- How do I message someone at Halawa Correctional Facility?
- Create a GettingOut account, search for the person using their name and Hawaii DOC identification number, and send a message. Expect a review period before it's delivered.
- How do I call someone at Halawa Correctional Facility?
- Set up a GTL account for phone calls. The person you're contacting usually needs to add you to their approved contact list first.
- Is video visitation available at Halawa Correctional Facility?
- Yes, through GTL tablets. This is especially useful for families living on other Hawaiian islands who cannot easily travel to Oahu. Schedule ahead of time.
- Can someone from another Hawaiian island visit in person at Halawa?
- In-person visits are possible but require island travel, which adds time and cost. Many families choose video visitation through GTL tablets as a more practical option for regular contact.
- How do I send money to someone at Halawa Correctional Facility?
- Use GTL/ViaPath ConnectNetwork to make trust account deposits. Create an account, add the person's information, and transfer funds using a debit or credit card.
- How do I send mail to someone at Halawa Correctional Facility?
- Address mail with the person's full legal name and inmate identification number, care of Halawa Correctional Facility, 99-902 Moanalua Road, Aiea, HI 96701. Include the inmate ID so mail reaches the right person.
- How do I find out if someone is at Halawa Correctional Facility?
- Check the Hawaii victim notification service (VINE) or call the facility directly. Have the person's full legal name ready when you search or call.
- Can I schedule a video visit with someone at Halawa Correctional Facility?
- Yes. Schedule video visits through your GTL account. You must be on the inmate's approved visitor list. Book in advance, since same-day visits are generally not available.
- Can an inmate at Halawa Correctional Facility call me?
- Inmates can make outgoing calls to approved numbers, but they cannot receive incoming calls. Set up a GTL account and add funds so you can accept calls from the facility.
- How do I find the current visiting schedule at Halawa Correctional Facility?
- Visiting follows a rotating schedule by housing module. Call the visitation hotline at (808) 485-3550 for the current schedule for the inmate's module before traveling.
Troubleshooting at Halawa Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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