King County Correctional Facility
Find messaging, video, and phone options for King County Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- 1986
- Operated By
- King County Department of Adult and Juvenile Detention (DAJD)
King County Correctional Facility Inmate Communication Overview
King County Correctional Facility is located in downtown Seattle and is operated by the King County Department of Adult and Juvenile Detention. It is one of the largest county jails on the West Coast and processes bookings from the Seattle Police Department and other agencies across King County. Most people held here are in pretrial status, waiting for their court dates, while others are serving shorter county sentences.
Families can reach someone at the facility through two main services. GettingOut manages electronic messaging, digital photo sharing, and money transfers through a single account. Securus manages phone calls and video visitation. To send a message, create a GettingOut account and search for the person using their name and booking number. To talk by phone, fund a Securus account so you can accept calls placed from the jail's phone system. Video visits through Securus can usually be scheduled in advance from home.
King County also operates a second, larger jail facility in Kent, and people can be moved between the Seattle and Kent locations depending on classification and bed space. It is worth confirming exactly which King County facility someone is held in before assuming communication account details will match. After sentencing to state prison time, people are transferred to a Washington Department of Corrections facility, where the provider setup is different.
Facility Information
Contact details and location information for this correctional facility.
Address
500 5th Avenue, Seattle, WA 98104
Main Phone
(206) 296-1234
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Bail / Bond
Bail can be paid by cash, cashier's check (no personal checks), or money order.
Communication Options
Available communication services at King County Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Messages are reviewed by facility staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Schedule video visits in advance through your Securus account.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Digital photos can be attached to messages sent through GettingOut.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to accept calls from the facility.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GettingOut
Add commissary funds through GettingOut.
Communication Providers at King County Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
GettingOut
Handles messaging, photo sharing, and money transfers for King County Correctional Facility.
View GettingOut ServicesSecurus
Handles phone calls and video visitation for King County Correctional Facility.
View Securus ServicesCommunication Rules at King County Correctional Facility
- GettingOut handles messaging, photos, and money. Securus handles phone and video.
- Confirm whether someone is held at the Seattle facility or the Kent facility, since King County operates both.
- All communication is subject to review and monitoring.
- You need the inmate's full name and booking number to locate their account.
- After transfer to a Washington DOC facility, a different provider setup applies.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: King County Correctional Facility
Common questions from families about communication at this facility.
- How do I message someone at King County Correctional Facility?
- Create a GettingOut account and search for the person using their name and booking number. Messages are reviewed by staff before delivery.
- How do I call someone at the King County jail?
- Set up a Securus account and add funds. This lets you accept calls placed from the jail's phone system.
- Is King County Correctional Facility the same as the King County jail in Kent?
- No. King County operates two jail facilities, one in downtown Seattle and a larger one in Kent. People can be held at either location, so confirm which facility someone is in before setting up communication accounts.
- Can I schedule a video visit at King County Correctional Facility?
- Yes, through Securus. Log into your account, search for the facility, and choose an available time slot in advance.
- What happens after someone is sentenced to state prison from King County?
- People sentenced to state time are transferred to a Washington Department of Corrections facility. Communication providers differ there, so check the new facility's page right after a transfer.
- How do I find out if someone is at King County Correctional Facility?
- Use the King County Jail Inmate Lookup Service (JILS) subject lookup tool on the county Department of Adult and Juvenile Detention website. Search by name to confirm current custody and location.
- How do I pay bail for someone at King County Correctional Facility?
- Bail can be paid by cash, cashier's check (no personal checks), or money order. Confirm the bail amount through the inmate lookup tool or with the facility before paying.
- How do I send mail to someone at King County Correctional Facility?
- Address mail with the person's full name and booking number, care of King County Correctional Facility, 500 5th Avenue, Seattle, WA 98104. Include the booking number so mail reaches the right person.
- How do I know whether someone is at KCCF in Seattle or Maleng Regional Justice Center in Kent?
- King County runs two adult detention facilities: KCCF in downtown Seattle and Maleng Regional Justice Center in Kent. Use the Jail Inmate Lookup Service to confirm which facility holds the person before mailing or visiting.
Troubleshooting at King County Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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