Northern State Correctional Facility
Find messaging, video, and phone options for Northern State Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium
- Inmate Capacity
- 433 approx.
- Established
- Not available
- Operated By
- Vermont Department of Corrections (VTDOC)
Northern State Correctional Facility Inmate Communication Overview
Northern State Correctional Facility is Vermont's largest prison and is operated by the Vermont Department of Corrections. It is located in Newport, in the far northern part of the state near the Canadian border. The facility holds men at a medium security classification, including many who are serving longer sentences within Vermont's relatively small state prison system.
Families reach someone at Northern State through two providers. JPay handles electronic messaging, digital photo sharing, and money transfers through one account. Securus handles phone calls and video visitation. To send a message or photo, create a JPay account and add the person using their name and Vermont DOC identification number. To talk by phone or set up a video visit, create a separate Securus account and add funds if needed.
Newport is a smaller, rural community, and its distance from Vermont's larger population centers like Burlington or Montpelier means many families face a long drive for in-person visits. Because of this distance, phone calls, messaging, and video visitation through the two provider accounts are especially useful for staying in regular contact. Vermont also transfers some people to out-of-state facilities under interstate agreements, so it's worth confirming a person's current location before assuming they remain at Northern State.
Facility Information
Contact details and location information for this correctional facility.
Address
2559 Glen Road, Newport, VT 05855
Main Phone
(802) 334-3364
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Visiting is scheduled by the incarcerated person's last name: A-C Saturday 9:00 to 11:00 AM, D-K Saturday 1:00 to 3:00 PM, L-Q Sunday 9:00 to 11:00 AM, R-Z Sunday 1:00 to 3:00 PM. Confirm the schedule with the facility before traveling.
Fax
(802) 334-3367
Communication Options
Available communication services at Northern State Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Messages are reviewed by staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
A useful option for families who live far from Newport. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Photos are screened for content before being delivered.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Set up an account and add funds to accept calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Commissary deposits can be made through JPay.
Communication Providers at Northern State Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
JPay
Handles messaging, photo sharing, and money transfers for Northern State Correctional Facility.
View JPay ServicesSecurus
Handles phone calls and video visitation for Northern State Correctional Facility.
View Securus ServicesCommunication Rules at Northern State Correctional Facility
- JPay handles messaging, photos, and money. Securus handles phone and video.
- New contacts typically need to be approved before communication is allowed.
- All calls, messages, and video visits are subject to monitoring.
- Confirm current facility location before assuming a person remains at Northern State, since Vermont sometimes transfers people out of state.
- Photo and mail content is screened and can be rejected if it does not meet VTDOC guidelines.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Northern State Correctional Facility
Common questions from families about communication at this facility.
- How do I message someone at Northern State Correctional Facility?
- Create a JPay account, search for the person using their name and Vermont DOC identification number, and send a message. Expect a short review period before delivery.
- How do I call someone at Northern State Correctional Facility?
- Set up a Securus account and add funds. The person you're contacting usually needs to add you to their approved contact list first.
- Is video visitation available at Northern State Correctional Facility?
- Yes, through Securus. Given Newport's distance from many Vermont population centers, video visits are a helpful way to stay in touch regularly. Schedule ahead.
- Does Vermont ever transfer people out of state?
- Yes, Vermont participates in interstate corrections agreements and sometimes houses people at out-of-state facilities. Confirm current location through the Vermont Department of Corrections before assuming someone remains at Northern State.
- How do I send money to someone at Northern State Correctional Facility?
- Use JPay to make commissary deposits. Create an account, add the person's information, and transfer funds with a debit or credit card.
- What are the visiting hours at Northern State Correctional Facility?
- Visiting is scheduled alphabetically by the incarcerated person's last name: A-C Saturday 9:00 to 11:00 AM, D-K Saturday 1:00 to 3:00 PM, L-Q Sunday 9:00 to 11:00 AM, R-Z Sunday 1:00 to 3:00 PM. Arrive no more than 15 minutes before the scheduled time, and bring a valid photo ID.
- How do I find or search for an inmate at Northern State Correctional Facility?
- Use the Vermont Department of Corrections inmate locator on the DOC website. Search by name or DOC number. Confirm the facility before mailing or visiting, since Vermont moves people between facilities.
- How do I send mail to someone at Northern State Correctional Facility?
- Address mail with the person's full name and DOC number, care of Northern State Correctional Facility, 2559 Glen Road, Newport, VT 05855. Include the DOC number so mail reaches the right person.
- How do I schedule a video visit at Northern State Correctional Facility?
- Schedule video visits through your Securus account. You must be on the inmate's approved visitor list. Book in advance, since same-day visits are generally not available.
Troubleshooting at Northern State Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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