GettingOut
GettingOut App: What It Is, How Video Visits Work and How Much They Cost
- 45+
- States Covered
- 2,200+
- Facilities Supported
- 5 of 5
- Services Offered
- Yes
- Mobile App Available
GettingOut Inmate Communication Overview
What is the GettingOut app and what is it used for? GettingOut is a county jail communication app operated by Telmate, a GTL ViaPath Technologies subsidiary. GettingOut is used for remote video visits from home, electronic messaging, phone calls, and money transfers at county jails. You do not need to travel to the facility to have a video visit through GettingOut. The app is available free for iOS and Android. Create a free account at gettingout.com. GettingOut serves 2,200 plus county jails across 45 states.
How do GettingOut video visits work and how much do they cost? Create a free account at gettingout.com. Search for the county jail and add the incarcerated person as a contact. Schedule a video visit by selecting an available time slot and paying in advance. Remote visits from home are billed per minute or per session depending on the facility. A typical GettingOut session costs between $7.50 and $15 for 20 to 30 minutes. At the scheduled time open the app or website and join the session. A device with a camera and stable internet connection is required. All visits are recorded. Schedule up to 14 days in advance.
What is GettingOut used for besides video visits? GettingOut also supports electronic messaging at participating facilities. You type a message, pay per message credit, and the message is delivered after staff review. Phone calls are available at some GettingOut facilities through a ConnectNetwork AdvancePay account. Money transfers to inmate accounts are also available. All these services are under one GettingOut account at facilities that have contracted for them. Check your dashboard to see which services are available at your specific county jail.
Is GettingOut the same as ConnectNetwork? No. GettingOut and ConnectNetwork are both operated by GTL ViaPath Technologies but they are separate platforms serving different facility types. ConnectNetwork serves state prisons and larger facilities. GettingOut serves county jails through the Telmate subsidiary. You cannot use a ConnectNetwork account at a GettingOut facility and vice versa. If your loved one moves from a county jail to a state prison the provider typically changes from GettingOut to ConnectNetwork or JPay.
GettingOut Services
Communication services offered by GettingOut and what each one includes.
Messaging
Send electronic messages to incarcerated individuals at participating county jails. Messages are delivered digitally and reviewed by facility staff.
Per-message pricing applies. Messaging availability varies by facility contract.
Set Up MessagingVideo Calls
Schedule and conduct remote video visits from any device with a camera. GettingOut's video platform is optimized for both mobile and desktop.
Per-minute or session pricing. Must be on the inmate's approved contact list.
Set Up Video CallsPhoto Sharing
Send digital photos through GettingOut's photo service. Photos are reviewed for content compliance before delivery.
Per-photo pricing. Must comply with facility content guidelines.
Set Up Photo SharingPhone Calls
Fund a prepaid account to receive inmate-initiated phone calls. Manage call history and account balance through the GettingOut app.
Rates vary by facility. Interstate rates are FCC-regulated.
Set Up Phone CallsMoney Transfer
Deposit funds to inmate commissary accounts via debit card, credit card, or cash at participating locations.
Processing fees apply. Typical credit within one business day.
Set Up Money TransferGettingOut Coverage
Facility types and geographic regions served by this provider.
Facility Types
Geographic Coverage
45 states, primarily county jails and local detention facilities
Coverage Notes
GettingOut's strength is county jail coverage. It is not the primary platform for state prisons or federal facilities. If a loved one is transferred from a county jail to a state prison after sentencing, a different provider account will likely be required.
GettingOut Pricing Overview
Approximate pricing for common services. Exact rates may vary by facility and state contract.
GettingOut Fee Schedule
- Account Registration
- Free
- Video Visit
- Flat per-minute rate at most facilities.
- $0.49/min
- Phone Calls
- Per-minute rate regulated for interstate calls.
- Varies
- Photo
- Per photo sent.
- $0.49–$0.99
- Money Transfer Fee
- Depends on transfer amount and method.
- Varies
Prices are estimates based on publicly available information and may change. Confirm current pricing on the GettingOut website before use.
GettingOut — Pros & Cons
An honest look at the strengths and limitations of GettingOut.
Strengths
- Best-in-class video visitation platform with a highly rated mobile app.
- Serves 2,200+ county jails, the largest county jail network of any provider.
- Single account covers video, messaging, phone, and money transfer.
- Remote video eliminates travel for families who live far from the facility.
- Intuitive app interface frequently cited as easier to use than competitors.
Limitations
- Primarily a county jail provider. Does not serve most state prisons.
- Accounts typically do not carry over when an inmate transfers to a state facility.
- Video visit pricing can add up with frequent use.
- Photo sharing not as widely available as messaging and video.
- Customer service responsiveness varies by facility region.
Frequently Asked Questions: GettingOut
Common questions from families about using GettingOut.
- What is the GettingOut app?
- GettingOut is a video visitation, messaging, and phone call app for county jails operated by Telmate, a GTL ViaPath Technologies subsidiary. GettingOut serves over 2,200 county jails across 45 states. Create a free account at gettingout.com. The GettingOut app is available free on iOS and Android.
- What is GettingOut used for?
- GettingOut is used for remote video visits from home, electronic messaging, phone calls, and money transfers at county jails. You do not need to travel to the jail to have a video visit. Create a free account at gettingout.com, add the county jail and incarcerated person, and schedule a video visit or send a message.
- How much does a GettingOut video visit cost?
- GettingOut video visit costs vary by facility. A typical session costs between $7.50 and $15 for 20 to 30 minutes. Some facilities charge per minute rather than per session. At-home remote visits are billed. On-site lobby kiosk visits at some facilities may be free. Check your specific facility on gettingout.com for current rates before scheduling.
- How do I set up a GettingOut account?
- Go to gettingout.com or download the GettingOut app for iOS or Android. Click Sign Up and enter your name, email, and phone number. Search for the county jail where your loved one is held and add them as a contact. Add payment information and fund your account to schedule video visits or send messages. Account creation is free.
- Is GettingOut the same as ConnectNetwork or GTL?
- GettingOut and ConnectNetwork are both owned by GTL ViaPath Technologies but are separate platforms. GettingOut is operated by the Telmate subsidiary and serves county jails. ConnectNetwork serves state prisons and larger facilities. You cannot use one account at the other's facilities. GTL is the parent company name for both platforms.
- Is GettingOut legit?
- Yes. GettingOut is a legitimate service operated by Telmate, a subsidiary of GTL ViaPath Technologies, one of the largest corrections communication companies in the United States. GettingOut serves over 2,200 county jails. Some users report billing issues with failed video visits. Report problems immediately with your confirmation number to request a credit.
- What do I do if a GettingOut video visit fails?
- Contact GettingOut customer service immediately through gettingout.com with your confirmation number and a description of what failed. Keep records of all communication. Do not close the session without noting the failure. If customer service does not resolve it, file a Better Business Bureau complaint. Avoid bank chargebacks as they may result in account restrictions.
- Why did my GettingOut balance disappear and then reappear?
- Some GettingOut users report balances that vanish and then reappear hours later, and difficulty adding funds when the balance looks wrong. First, take screenshots of the balance, the transaction history, and any confirmation numbers from your deposits. Second, check both the app and the website at gettingout.com, since display glitches in one do not always show in the other. Third, allow pending deposits time to fully post before adding more funds. Fourth, contact Telmate or GettingOut support through gettingout.com with your screenshots and confirmation numbers. Avoid filing a bank chargeback while the issue is being reviewed, as chargebacks can lead to account restrictions.
- Does GettingOut work at state prisons?
- No. GettingOut is designed for county jails and serves over 2,200 county jail facilities. State prisons typically use ConnectNetwork by GTL, JPay, or Securus. If your loved one moves from a county jail to a state prison, GettingOut no longer works. Create a new account on the correct state prison provider after confirming the transfer.
- How do GettingOut messages work?
- GettingOut electronic messaging is available at participating county jails. Type your message in the GettingOut app or website, pay per message credit, and the message is delivered after staff review. Messaging availability depends on whether the specific county jail has contracted for this service. Check your GettingOut dashboard to see whether messaging is available at your facility.
- What is the GettingOut Friends and Family account?
- A GettingOut Friends and Family account is the standard account created at gettingout.com by family members and friends of incarcerated people. It allows you to schedule video visits, send messages, make phone calls, and transfer money at contracted county jails. Creating an account is free. You pay only for the services you use.
- Can I use GettingOut on Android?
- Yes. The GettingOut app is available for both Android and iOS. Search for GettingOut in the Google Play Store or Apple App Store. The app allows you to schedule video visits, send messages, and manage your account from your smartphone. You can also access GettingOut through a web browser at gettingout.com.
Compare GettingOut With Other Providers
See how this provider stacks up against the alternatives.
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ConnectNetwork by GTL ViaPath: How to Set Up AdvancePay, PIN Debit and Receive Calls
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View GuideGet Started with GettingOut
Visit the official GettingOut website to create your account, or browse supported facilities and compare alternatives to find the best option for your family.