Hawaii Prison Communication Directory

Hawaii's correctional system presents a challenge that no other state's families face: because the islands lack sufficient capacity to house all state inmates locally, the Hawaii Department of Public Safety has historically contracted with private correctional facilities on the US mainland to hold some state inmates. A family in Honolulu may be trying to communicate with a loved one who is physically housed at a CoreCivic facility in Arizona or another mainland state, thousands of miles away. For those families, the provider setup, visiting rules, and communication options are tied to the mainland facility rather than to any Hawaii state institution. Locally, the main state correctional facilities are concentrated on Oahu, with community correctional centers on Maui, Hawaii Island, and Kauai serving the outer islands.

JPay is the primary platform for Hawaii Department of Public Safety state facilities, supporting messaging, money transfer, and photo sharing. Securus and GTL provide phone and video services at Hawaii state facilities. Families whose loved ones are housed at mainland contract facilities may encounter different provider arrangements at those specific institutions, and should confirm which platform applies to the out-of-state location rather than assuming it matches what is used at Hawaii state facilities. Federal Bureau of Prisons cases involving Hawaii residents may also be housed on the mainland, with those inmates communicating through CorrLinks.

Hawaii families dealing with the correctional communication system face a uniquely difficult situation when a family member is housed on the mainland. The geographic distance, combined with potentially different providers at mainland private facilities versus Hawaii state facilities, means that families need to confirm the specific facility location before setting up any account. This directory provides facility and provider information for Hawaii so families can identify the correct communication setup regardless of whether their family member is in a Hawaii state facility or a mainland private institution.