Wyoming State Penitentiary
Find messaging, video, and phone options for Wyoming State Penitentiary. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 780 approx.
- Established
- 1980
- Operated By
- Wyoming Department of Corrections (WDOC)
Wyoming State Penitentiary Inmate Communication Overview
Wyoming State Penitentiary is the state's primary maximum-security prison, located in Rawlins in south-central Wyoming. It is operated by the Wyoming Department of Corrections and holds men who need the highest level of security supervision in the state system, including some serving long sentences. Because Wyoming has a small, spread-out population, families often live hours away from Rawlins, which makes remote communication tools especially important.
Families reach someone at the penitentiary through two providers. JPay handles electronic messaging, digital photo sharing, and money transfers, all managed through one account. Securus handles phone calls and video visitation. To send a message or photo, create a JPay account and add the person using their name and Wyoming DOC identification number. To talk by phone or set up a video visit, create a separate Securus account and add funds if needed.
Rawlins is a smaller city along Interstate 80, and travel for in-person visits can be a significant trip for families living in places like Cheyenne, Casper, or out of state. Because of the distance many families face, video visitation through Securus is a practical option for regular contact. Maximum-security rules mean new contacts typically need approval before messages, calls, or visits are allowed.
Facility Information
Contact details and location information for this correctional facility.
Address
2900 South Higley Boulevard, Rawlins, WY 82301
Main Phone
(307) 328-1441
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
INMATE NAME and ID NUMBER, Wyoming State Penitentiary, P.O. BOX 400, RAWLINS, WY 82301
Include the inmate name and ID on all mail.
Fax
(307) 328-7464
Communication Options
Available communication services at Wyoming State Penitentiary.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Messages are reviewed before delivery. Allow extra time given the facility's security level.
Video Calls
Remote or in-person video visitation.
Provider: Securus
A practical option for families who live far from Rawlins. Schedule ahead.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Photos are screened for content before being delivered.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Set up an account and add funds to accept calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Commissary deposits can be made through JPay.
Communication Providers at Wyoming State Penitentiary
These providers operate communication services at this facility. Each may cover different services.
JPay
Handles messaging, photo sharing, and money transfers for Wyoming State Penitentiary.
View JPay ServicesSecurus
Handles phone calls and video visitation for Wyoming State Penitentiary.
View Securus ServicesCommunication Rules at Wyoming State Penitentiary
- JPay handles messaging, photos, and money. Securus handles phone and video.
- New contacts typically need to be approved before communication is allowed.
- All calls, messages, and video visits are subject to monitoring.
- Given the facility's distance from major cities, video visitation is a practical option for many families.
- Photo and mail content is screened and can be rejected if it does not follow WDOC guidelines.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Wyoming State Penitentiary
Common questions from families about communication at this facility.
- How do I message someone at Wyoming State Penitentiary?
- Create a JPay account, search for the person using their name and Wyoming DOC identification number, and send a message. Expect a review period before delivery.
- How do I call someone at Wyoming State Penitentiary?
- Set up a Securus account for phone calls and add funds if needed. The person you're contacting usually needs to add you to their approved contact list first.
- Is video visitation available at Wyoming State Penitentiary?
- Yes, through Securus. Since Rawlins can be a long drive for many families, video visits are a helpful way to stay in touch. Schedule in advance.
- How far is Wyoming State Penitentiary from major Wyoming cities?
- Rawlins sits along Interstate 80 in south-central Wyoming. It can be a multi-hour drive from cities like Cheyenne or Casper, which is why many families rely on phone, messaging, and video options.
- How do I send money to someone at Wyoming State Penitentiary?
- Use JPay to make commissary deposits. Create an account, add the person's information, and transfer funds with a debit or credit card.
- How do I send mail to someone at Wyoming State Penitentiary?
- Address mail as follows: INMATE NAME and ID NUMBER, Wyoming State Penitentiary, P.O. BOX 400, RAWLINS, WY 82301. Include the inmate's full name and ID number on every envelope.
- How do I find or search for an inmate at Wyoming State Penitentiary?
- Use the Wyoming Department of Corrections inmate search on the WDOC website. Search by the person's full name. If the person does not appear, allow time for intake processing and try alternate spellings.
- When can I visit someone at Wyoming State Penitentiary?
- Wyoming Department of Corrections policy requires each institution to offer visiting at least three days per week, with at least sixteen hours of visiting per week. Confirm the current schedule for the correct housing unit with the facility before traveling.
- How do I block or stop calls from an inmate at Wyoming State Penitentiary?
- Contact Securus and ask to block calls from the facility, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved call list.
Troubleshooting at Wyoming State Penitentiary
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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