Oahu Community Correctional Center
Find messaging, video, and phone options for Oahu Community Correctional Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- 1,000 approx.
- Established
- 1919
- Operated By
- Hawaii Department of Public Safety (HDPS)
Oahu Community Correctional Center Inmate Communication Overview
Oahu Community Correctional Center (OCCC) is the largest correctional facility in Hawaii, operated by the Hawaii Department of Public Safety and located in the Kalihi neighborhood of Honolulu on the island of Oahu. The facility serves as both the primary pretrial detention center for Honolulu County and as a short-term sentenced facility for people serving terms of one year or less. OCCC is consistently over its design capacity and processes a large number of bookings from across the island. Because Hawaii has no county-operated jails separate from state facilities, OCCC functions as the main intake and detention center for Oahu.
Communication at OCCC is managed through Securus Technologies, which handles phone calls, video visitation, and electronic messaging under the Hawaii DPS contract. Families create a Securus account at securustech.net to access all available services. Setting up a Securus AdvancePay account funded with your phone number allows you to receive inmate-initiated calls. Remote video visits are available and can be scheduled through Securus. Electronic messaging delivers communications digitally within the facility.
OCCC's location in Honolulu makes it accessible for families living on Oahu. However, families on neighbor islands, Maui, Hawaii Island, Kauai, Molokai, face a significant barrier because inter-island travel requires a flight or ferry, making in-person visits expensive and difficult to schedule regularly. For neighbor island families, Securus video visits and messaging are the most practical tools for maintaining contact. People held at OCCC may later be transferred to the Hawaii Community Correctional Center on the Big Island or to mainland facilities contracted by Hawaii DPS. Confirm current location before setting up any accounts.
Facility Information
Contact details and location information for this correctional facility.
Address
2199 Kamehameha Highway, Honolulu, HI 96819
Main Phone
(808) 832-1440
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Visits follow the OCCC Visitation Schedule and Guidelines, updated January 31, 2025. Schedules vary by module, so call the Visitation Hotline at (808) 832-1633 to confirm the current schedule for the inmate's module before traveling.
Commissary / Sending Money
Electronic deposits into the Inmate Trust Account are accepted. Deposits made through the trust account can be used for commissary purchases.
Fax
(808) 832-1412
Communication Options
Available communication services at Oahu Community Correctional Center.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
Electronic messaging via Securus. Monitored by Hawaii DPS staff.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits available. Especially practical for neighbor island families. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to HDPS content restrictions. No digital photo service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus AdvancePay account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: Securus
Commissary deposits via Securus. Separate from phone account funding.
Communication Providers at Oahu Community Correctional Center
These providers operate communication services at this facility. Each may cover different services.
Securus
Primary provider for all OCCC communication, phone, video, messaging, and commissary deposits.
View Securus ServicesCommunication Rules at Oahu Community Correctional Center
- All OCCC communication goes through Securus. If transferred to a mainland facility, the provider will change.
- All calls, messages, and visits are monitored by Hawaii DPS staff.
- Phone and commissary accounts are maintained separately in Securus.
- Video visits require advance scheduling through Securus.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Oahu Community Correctional Center
Common questions from families about communication at this facility.
- How do I contact someone at Oahu Community Correctional Center?
- All communication services at OCCC, phone, video, messaging, and money, are through Securus. Create an account at securustech.net or through the Securus app. One account covers all services at the facility.
- Can I do a video visit with someone at OCCC from a neighbor island?
- Yes. Securus remote video visits are available and are the most practical option for families on Maui, Hawaii Island, Kauai, or Molokai who cannot easily travel to Honolulu. Log into your Securus account, select OCCC, and book an available slot at least 24 hours in advance.
- What happens if my loved one is transferred to a mainland facility?
- Hawaii DPS contracts with mainland facilities when Oahu is over capacity. If your loved one is transferred to a facility in Arizona, California, or another state, Securus may no longer be the correct provider. Confirm the new facility's communication setup immediately after any transfer.
- How do I find out if someone is currently at OCCC?
- The Hawaii Department of Public Safety provides an offender search at dps.hawaii.gov. Search by name to confirm current housing location. This is especially important given that Hawaii sometimes transfers people to mainland contracted facilities.
- How do I send money to an OCCC inmate?
- Commissary deposits are made through Securus. Log into your account and navigate to the money transfer section. Add funds via debit or credit card. Note that commissary funds and phone account funds are separate within Securus.
- How do I find out about bail for someone at OCCC?
- OCCC houses pretrial detainees, so bail is set by the court, not by the facility. Contact the court that handled the case or the facility's records staff to confirm the bail amount and the approved way to post it.
- How do I address mail to someone at OCCC?
- Use the inmate's full name and OCCC number, followed by Oahu Community Correctional Center, 2199 Kamehameha Highway, Honolulu, HI 96819. Include a complete return address. All mail is inspected before delivery.
- Can I call an inmate at OCCC directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through the facility's phone service provider, so set up an account with that provider and confirm your number is on the approved list.
- Why can't I find my loved one in the OCCC roster?
- OCCC holds a mix of pretrial detainees, sentenced inmates, and people in transition, and custody can change quickly. If a recent booking does not appear, call the facility with the full legal name and date of birth to confirm custody status.
- Does OCCC offer work furlough?
- Yes. OCCC operates a work furlough program for eligible inmates nearing release. Placement is decided by the facility and the paroling authority, not by family request.
Troubleshooting at Oahu Community Correctional Center
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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