Maui Community Correctional Center
Find messaging, video, and phone options for Maui Community Correctional Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Hawaii Department of Corrections and Rehabilitation
Maui Community Correctional Center Inmate Communication Overview
Maui Community Correctional Center, often shortened to MCCC, is the main detention facility serving Maui County, located in Wailuku. Unlike most states, Hawaii does not have separate county jails run by local sheriffs. Instead, the entire correctional system, including facilities that function like county jails, is operated by the state's Department of Corrections and Rehabilitation. MCCC holds people awaiting trial as well as people serving shorter sentences from Maui County courts.
Communication at MCCC runs through GTL (Global Tel Link). Phone calls, tablet video visits, and messaging run through GTL, and trust account deposits go through GTL/ViaPath ConnectNetwork. Create a GettingOut account to message, share photos, and set up video visits. Because MCCC is run by the state rather than a county agency, its communication setup is consistent with other Hawaii Department of Corrections and Rehabilitation facilities.
MCCC serves the island of Maui, and its Wailuku location is central and generally reachable for island residents planning an in-person visit. Families living on other Hawaiian islands or on the mainland typically rely more on GTL tablet video visits than on in-person visits, given the cost and time of interisland or long-distance travel. If someone is sentenced to a longer term, they may be transferred to a different Hawaii DCR facility, sometimes on another island, so it's worth checking their current location before assuming it hasn't changed.
Facility Information
Contact details and location information for this correctional facility.
Address
600 Waiale Drive, Wailuku, HI 96793
Main Phone
(808) 243-5101
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Call the visitation hotline at (808) 243-5861 for the current visiting schedule.
Commissary / Sending Money
Deposits to an inmate trust account can be made electronically through the GTL/ViaPath ConnectNetwork system. Do not mail cash.
Fax
(808) 244-0128
Communication Options
Available communication services at Maui Community Correctional Center.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Electronic messaging through GTL. Messages are reviewed by facility staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Video visitation available through GTL tablets, useful for families on other islands or the mainland.
Photo Sharing
Send approved digital or physical photos.
Provider: GTL
Digital photo sharing through GTL, along with standard physical mail.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Fund a GTL account to accept calls from someone at MCCC.
Money Transfer
Send funds to commissary or phone accounts.
Provider: ConnectNetwork
Deposits accepted through ConnectNetwork online or by phone.
Communication Providers at Maui Community Correctional Center
These providers operate communication services at this facility. Each may cover different services.
GTL
Phone calls, tablet video visits, messaging, and trust deposits through GTL (GettingOut tablets, ConnectNetwork deposits), per Hawaii DCR.
View GTL ServicesCommunication Rules at Maui Community Correctional Center
- GTL covers phone, messaging, photos, and video through its GettingOut platform. Trust deposits go through GTL/ViaPath ConnectNetwork.
- MCCC is operated by the state of Hawaii, not a county sheriff, since Hawaii runs a unified correctional system.
- All communication is subject to review and monitoring by facility staff.
- Only people on the approved contact list can message, call, or visit.
- A transfer to another Hawaii DCR facility, possibly on a different island, may change the practical logistics of in-person visits.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Maui Community Correctional Center
Common questions from families about communication at this facility.
- How do I contact someone at Maui Community Correctional Center?
- Set up a GTL account for messaging, photos, phone calls, and video visits. Trust deposits go through ConnectNetwork. You need the person's full name and booking information.
- Who runs Maui Community Correctional Center?
- MCCC is operated by the Hawaii Department of Corrections and Rehabilitation. Hawaii does not have separate county-run jails, so the state agency manages facilities like MCCC directly.
- Can I do a video visit with someone at MCCC from the mainland?
- Yes. Video visitation through GTL tablets is often the most practical option for families who live far from Maui, including other Hawaiian islands and the mainland. Schedule in advance for the best chance of an open slot.
- How do I find out if someone is currently at MCCC?
- The Hawaii Department of Corrections and Rehabilitation provides facility and inmate information on its website, dcr.hawaii.gov. You can also call the facility directly to confirm custody status.
- How do I send money to someone at MCCC?
- Use GTL/ViaPath ConnectNetwork online or by phone to make a deposit. Funds are typically applied to the person's account within a day or two.
- How do I send mail to someone at Maui Community Correctional Center?
- Address mail with the person's full name and ID number, care of Maui Community Correctional Center, 600 Waiale Drive, Wailuku, HI 96793. Include the ID number so mail reaches the right person.
- How do I find out if someone is at Maui Community Correctional Center?
- Check the Hawaii victim notification service (VINE) or call the facility directly. Have the person's full legal name ready when you search or call.
- How do I schedule a video visit at Maui Community Correctional Center?
- Schedule video visits through your GTL account. You must be on the inmate's approved visitor list. Book in advance, since same-day visits are generally not available.
- How do I post bail for someone at Maui Community Correctional Center?
- Bail is set by the court. Contact the facility for the current bond amount and the accepted posting process. Bring a valid photo ID when posting bail in person.
- How do I find the current visiting schedule at Maui Community Correctional Center?
- Call the visitation hotline at (808) 243-5861 for the current schedule before traveling, since visiting times can change.
Troubleshooting at Maui Community Correctional Center
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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