Utah State Correctional Facility
Find messaging, video, and phone options for Utah State Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 4,000 approx.
- Established
- 2022
- Operated By
- Utah Department of Corrections (UDOC)
Utah State Correctional Facility Inmate Communication Overview
Utah State Correctional Facility is Utah's primary state prison, operated by the Utah Department of Corrections and located in Salt Lake City in Salt Lake County. The facility opened in September 2022, replacing the former Utah State Prison in Draper that had operated since 1951. The new USCF is a modern facility designed to consolidate most of Utah's maximum and medium security male inmates in a single location within the Salt Lake Valley. Its location inside the city limits of Salt Lake City, on the west side near the Salt Lake City International Airport, makes it more centrally accessible than the old Draper facility south of the city.
Communication at Utah State Correctional Facility follows Utah DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Utah DOC number to begin correspondence. GTL manages phone calls and video visitation under the UDOC statewide contract. The standard two-platform model applies: JPay for messaging and money, GTL for phone and video. Accounts are separate and funding does not transfer between platforms.
USCF's location in Salt Lake City, near the airport and I-80, makes it accessible from across the Wasatch Front metropolitan area. Ogden families are about 40 miles north, and Provo families are about 50 miles south. For families in southern or eastern Utah, St. George, Moab, Price, the drive is longer, making JPay messaging and GTL video visits important for maintaining regular contact without the trip. Utah DOC accounts work system-wide and carry over if an inmate transfers to another Utah facility.
Facility Information
Contact details and location information for this correctional facility.
Address
1000 W. Cooley Street, Salt Lake City, UT 84104
Main Phone
(801) 545-5500
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Name, Inmate ID Number, Utah State Correctional Facility, PO Box 165300, Salt Lake City, UT 84116. Include the inmate's full name and ID number on every envelope.
Include the inmate name and ID on all mail.
Communication Options
Available communication services at Utah State Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Utah DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to UDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Utah State Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Utah DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the Utah DOC statewide contract.
View GTL ServicesCommunication Rules at Utah State Correctional Facility
- USCF is a new facility that replaced the old Draper prison. Confirm the current facility name when setting up accounts.
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Messages are reviewed by UDOC staff before delivery.
- UDOC system-wide accounts carry over if the inmate transfers to another Utah facility.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Utah State Correctional Facility
Common questions from families about communication at this facility.
- How do I message someone at Utah State Correctional Facility?
- Create a JPay account at jpay.com and add the inmate using their Utah DOC number. Purchase stamps and compose your message. UDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from USCF?
- Phone calls use GTL. Create an account at telmate.com or through the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- Is this a new facility? What happened to the old Utah State Prison in Draper?
- Yes. The Utah State Correctional Facility opened in September 2022, replacing the Utah State Prison in Draper that had operated since 1951. The new facility is in Salt Lake City near the airport. If you had an account set up for the old Draper prison, you may need to update the facility name on your JPay and GTL accounts.
- Is video visitation available at USCF?
- Yes, through GTL. Log into your GTL account, search for Utah State Correctional Facility, and schedule an available slot in advance.
- How do I send money to a USCF inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Utah State Correctional Facility. Add funds via debit or credit card. Processing typically takes one to two business days.
- What is the mailing address for Utah State Correctional Facility?
- Address mail to the inmate's full name and ID number, Utah State Correctional Facility, PO Box 165300, Salt Lake City, UT 84116. Mail sent to the street address may not reach the inmate, so use the PO Box for inmate mail.
- What mail is prohibited at Utah State Correctional Facility?
- Prohibited mail includes items with glitter, rhinestones, stickers, or glued items, wax paper letters, shaped-cut photos, sticky notes, newspaper clippings, stapled items, books or magazines, and any form of money. Prohibited mail is returned to the sender.
- Can I call an inmate at USCF directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through GTL, so fund a GTL AdvancePay account and confirm your number is on the approved call list.
- Why did calls from USCF stop coming through?
- Calls usually stop when the GTL balance runs out, the number leaves the approved call list, or phone privileges change. Check the GTL balance first, then confirm with the inmate that your number is still approved.
- Why is my JPay message to USCF still pending?
- Messages are reviewed before delivery and can take a day or two to appear. If a message stays pending longer, confirm the ID number is correct and that you are on the inmate's approved contact list.
Troubleshooting at Utah State Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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