Wyoming Medium Correctional Institution
Find messaging, video, and phone options for Wyoming Medium Correctional Institution. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium / Close
- Inmate Capacity
- 1,600 approx.
- Established
- 2012
- Operated By
- Wyoming Department of Corrections (WDOC)
Wyoming Medium Correctional Institution Inmate Communication Overview
Wyoming Medium Correctional Institution (WMCI) is Wyoming's primary state correctional facility, operated by the Wyoming Department of Corrections and located in Rawlins in Carbon County in the south-central part of the state, along I-80 roughly midway between Cheyenne and Rock Springs. WMCI opened in 2012 as the successor to the historic Wyoming State Penitentiary that had operated in Rawlins since 1901, and today serves as the main close and medium-security facility for adult male inmates in the Wyoming correctional system. Rawlins is a small high-plains city whose history and economy have long been connected to both the railroad and the prison.
Communication at WMCI follows Wyoming DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Wyoming DOC number to begin correspondence. GTL manages phone calls and video visitation under the WDOC statewide contract. The two-platform model applies: JPay for messaging and money, GTL for phone and video, with separate accounts and no shared funding between platforms.
Rawlins sits on I-80 in Carbon County, 105 miles west of Cheyenne and about 120 miles east of Rock Springs. For Cheyenne families, the drive west on I-80 takes about an hour and 15 minutes. For Casper families, the drive south on US-287 is about 90 miles, roughly an hour and 20 minutes. Wyoming is a large, sparsely populated state, and the I-80 corridor that runs through Rawlins is the main east-west transportation artery. Families in northern Wyoming, Gillette, Sheridan, or Jackson, face longer drives and typically rely more on JPay and GTL video visits for regular contact.
Facility Information
Contact details and location information for this correctional facility.
Address
7836 S. Wolcott Street, Rawlins, WY 82301
Main Phone
(307) 324-2706
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Name, Inmate Number, Wyoming Medium Correctional Institution, 7076 Road 55F, Torrington, WY 82240. Include the inmate's full name and number, since mail without a complete address is returned.
Include the inmate name and ID on all mail.
Fax
(307) 532-3240
Communication Options
Available communication services at Wyoming Medium Correctional Institution.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Wyoming DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to WDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Wyoming Medium Correctional Institution
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Wyoming DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the Wyoming DOC statewide contract.
View GTL ServicesCommunication Rules at Wyoming Medium Correctional Institution
- WMCI replaced the historic Wyoming State Penitentiary in 2012. The new facility uses the same provider setup.
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Messages are reviewed by WDOC staff before delivery.
- WDOC system-wide accounts carry over if the inmate transfers to another Wyoming facility.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Wyoming Medium Correctional Institution
Common questions from families about communication at this facility.
- How do I message someone at Wyoming Medium Correctional Institution?
- Create a JPay account at jpay.com and add the inmate using their Wyoming DOC number. Purchase stamps and compose your message. WDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from WMCI?
- Phone calls use GTL. Create an account at telmate.com or through the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- How far is WMCI from Cheyenne and Casper?
- WMCI is in Rawlins, about 105 miles west of Cheyenne on I-80, roughly an hour and 15 minutes. From Casper, the drive south on US-287 is about 90 miles, about an hour and 20 minutes. For families in northern Wyoming, JPay messaging and GTL video visits are more practical for regular contact.
- Is this the same location as the old Wyoming State Penitentiary?
- Yes. The Wyoming Medium Correctional Institution is in Rawlins, the same city where the historic Wyoming State Penitentiary operated since 1901. WMCI opened in 2012 as the replacement for the old facility. If you are searching for inmate information under the old penitentiary name, use the WDOC offender search at corrections.wyo.gov to confirm current housing.
- How do I send money to a WMCI inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Wyoming Medium Correctional Institution. Add funds via debit or credit card. Processing typically takes one to two business days.
- What is the mailing address for Wyoming Medium Correctional Institution?
- Address mail to the inmate's full name and number, Wyoming Medium Correctional Institution, 7076 Road 55F, Torrington, WY 82240. Mail that is not addressed properly is returned to the inmate or sender.
- Can I call an inmate at WMCI directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through GTL, so fund a GTL AdvancePay account and confirm your number is on the approved call list.
- Why did calls from WMCI stop coming through?
- Calls usually stop when the GTL balance runs out, the number leaves the approved call list, or phone privileges change. Check the GTL balance first, then confirm with the inmate that your number is still approved.
- Is WMCI an intake facility?
- Yes. WMCI serves as an intake center for men entering Wyoming Department of Corrections custody who are not sentenced to death. A new arrival is classified at intake and may then move to a permanent facility, so confirm the current location before planning a visit.
- Where do I send a WMCI visitor application?
- Mail or fax the completed visitor application directly to WMCI. Do not send applications to the WDOC Central Office in Cheyenne, since applications sent there are not processed.
Troubleshooting at Wyoming Medium Correctional Institution
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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