High Desert State Prison
Find messaging, video, and phone options for High Desert State Prison. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 4,000 approx.
- Established
- 2012
- Operated By
- Nevada Department of Corrections (NDOC)
High Desert State Prison Inmate Communication Overview
High Desert State Prison is a maximum-security state correctional facility operated by the Nevada Department of Corrections, located in Indian Springs in Clark County, roughly 45 miles northwest of Las Vegas on US-95. Opened in 2012, it is the largest prison in Nevada by capacity and houses adult male inmates at maximum-security and medium-security levels. The facility sits in the Mojave Desert landscape of southern Nevada, near the Nevada Test and Training Range. Indian Springs is a small community with limited services, and the prison is the dominant employer in the area.
Communication at High Desert State Prison operates through Nevada DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account, add the inmate using their Nevada DOC number, and purchase stamps to begin correspondence. GTL manages phone calls and video visitation under the NDOC statewide contract. For families in the Las Vegas area, the facility is roughly 45 miles away, a manageable drive, making in-person visits more feasible than for families elsewhere in the country. For those outside Nevada, JPay and GTL provide the primary means of regular contact.
Nevada's prison system is smaller than those of larger states, and High Desert is one of only a handful of major state correctional institutions. JPay and GTL accounts created for High Desert will work at any other Nevada DOC facility if an inmate is transferred within the state system. The NDOC offender search tool at doc.nv.gov provides housing information if there is uncertainty about current location. Like all state facilities, communication access is subject to privilege levels and may be affected by disciplinary status or special housing assignments.
Facility Information
Contact details and location information for this correctional facility.
Address
20 High Desert Drive, Indian Springs, NV 89018
Main Phone
(702) 879-5400
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Not to be confused with High Desert State Prison in Susanville, California.
Communication Options
Available communication services at High Desert State Prison.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Nevada DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to NDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary purchases.
Communication Providers at High Desert State Prison
These providers operate communication services at this facility. Each may cover different services.
JPay
Messaging, photo sharing, and trust account deposits. Uses Nevada DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the Nevada DOC statewide contract.
View GTL ServicesCommunication Rules at High Desert State Prison
- JPay and GTL are separate platforms requiring separate accounts and funding.
- Messages are reviewed by NDOC staff before delivery.
- NDOC system-wide accounts carry over to other Nevada facilities if the inmate is transferred.
- Video visits must be scheduled in advance through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: High Desert State Prison
Common questions from families about communication at this facility.
- How do I send a message to someone at High Desert State Prison?
- Create a JPay account at jpay.com and add the inmate using their Nevada DOC number. Purchase stamps and compose your message. NDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from High Desert State Prison?
- Phone calls use GTL. Create an account at telmate.com or through the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate will call you from facility phones.
- How far is High Desert from Las Vegas?
- High Desert State Prison is in Indian Springs, about 45 miles northwest of Las Vegas on US-95. The drive typically takes about 45 to 60 minutes. For Las Vegas-area families, in-person visits are reasonably accessible.
- Can I do a video visit at High Desert State Prison?
- Yes, remote video visits are available through GTL. Log into your GTL account, search for High Desert State Prison, and select an available time slot. Schedule in advance, as popular time slots can fill quickly.
- How do I send money to a High Desert State Prison inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select High Desert State Prison. Add funds via debit or credit card. Processing typically takes one to two business days.
Troubleshooting at High Desert State Prison
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
Stay Connected with High Desert State Prison
Compare all available providers, search for other Nevada facilities, and find the right communication options for your family. Free, with no account required.