ACI Maximum Security
Find messaging, video, and phone options for ACI Maximum Security. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 430 approx.
- Established
- 1878
- Operated By
- Rhode Island Department of Corrections (RIDOC)
ACI Maximum Security Inmate Communication Overview
ACI Maximum Security is one of several facilities inside the Adult Correctional Institutions complex, Rhode Island's state prison system located in Cranston, just outside Providence. It is the state's oldest operational prison building and houses people classified at the highest security level within Rhode Island's Department of Corrections. The ACI complex includes multiple separate facilities with different security levels, so it is important to confirm which specific building someone is held in before setting up communication accounts.
Families reach someone at ACI Maximum Security through two providers. JPay handles electronic messaging, digital photo sharing, and money transfers for commissary, all through a single JPay account. Securus handles phone calls and video visitation. To message or send photos, create a JPay account, add the person using their name and Rhode Island DOC identification number, and send messages or photos through the app or website. To talk by phone or schedule a video visit, set up a separate Securus account.
Because ACI Maximum Security holds people at the highest security level, rules around approved contacts, mail content, and visitation tend to be stricter than at lower-security facilities. New contacts often need to be added to an approved list before messages, calls, or video visits will go through. It is worth checking with the facility or the Rhode Island DOC directly if a new contact request seems delayed.
Facility Information
Contact details and location information for this correctional facility.
Address
1375 Pontiac Avenue, Cranston, RI 02920
Main Phone
(401) 462-2053
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Bail / Bond
RIDOC Bail Information: (401) 462-2261
Communication Options
Available communication services at ACI Maximum Security.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Messages are reviewed by RIDOC staff before delivery, which can take longer at higher security levels.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits require the requested contact to already be on the approved list.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Photos are screened for content before being delivered.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Phone access and approved contact lists are managed by facility staff.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Commissary deposits can be made through JPay.
Communication Providers at ACI Maximum Security
These providers operate communication services at this facility. Each may cover different services.
JPay
Handles messaging, photo sharing, and commissary deposits for ACI Maximum Security.
View JPay ServicesSecurus
Handles phone calls and video visitation for ACI Maximum Security.
View Securus ServicesCommunication Rules at ACI Maximum Security
- JPay handles messaging, photos, and money. Securus handles phone and video.
- Maximum security rules are stricter, and new contacts must typically be approved before communication is allowed.
- All messages, calls, and visits are subject to monitoring.
- Confirm which specific ACI facility someone is held in, since the complex includes several separate buildings.
- Photo and mail content is screened and can be rejected if it does not meet RIDOC guidelines.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: ACI Maximum Security
Common questions from families about communication at this facility.
- How do I message someone at ACI Maximum Security?
- Create a JPay account, search for the person using their name and RIDOC identification number, and send a message. Messages are reviewed by staff, which can take longer than at lower-security facilities.
- How do I call someone at ACI Maximum Security?
- Set up a Securus account for phone calls. The person you're contacting typically needs to add you to their approved contact list before calls can go through.
- Can I do a video visit with someone at ACI Maximum Security?
- Yes, through Securus, but you generally need to already be an approved contact. Schedule visits in advance and confirm requirements with the facility.
- How do I know which ACI facility someone is being held in?
- The Rhode Island Department of Corrections operates several buildings within the ACI complex. Contact RIDOC directly or check their website at doc.ri.gov to confirm the exact facility and security level.
- How do I send money to someone at ACI Maximum Security?
- Commissary deposits can be made through JPay. Create an account, add the person's information, and transfer funds using a debit or credit card.
- How do I find or search for an inmate at ACI Maximum Security?
- Use the Rhode Island Department of Corrections offender search on the RIDOC website. Search by name or RIDOC number. Because the ACI complex has several facilities in Cranston, confirm which facility holds the person before mailing or visiting.
- How do I get on an inmate's visitor list at ACI Maximum Security?
- The inmate must add your name to their visitor list. You must pass both the Bureau of Criminal Investigation (BCI) and National Criminal Investigation Center (NCIC) background checks. Sentenced inmates may list up to nine visitors.
- What are the visiting rules at ACI Maximum Security?
- Each facility warden sets the visitation schedule, so hours vary by facility. Verify the schedule and requirements before each visit. All visitors must show valid photo ID and pass through a metal detector.
- How do I find bail information for someone at ACI Maximum Security?
- Call RIDOC Bail Information at (401) 462-2261. Bail information covers people held on bail matters in the Rhode Island system.
Troubleshooting at ACI Maximum Security
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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