TouchPay
TouchPay: What It Is, How Inmate Deposits Work and How to Send Money
- 50+
- States Covered
- 1,200+
- Facilities Supported
- 1 of 5
- Services Offered
- No
- Mobile App Available
TouchPay Inmate Communication Overview
What is TouchPay and what is it used for? TouchPay is a money transfer service operated by TouchPay Holdings LLC, a subsidiary of GTL ViaPath Technologies. TouchPay is used to deposit funds to inmate commissary accounts, phone accounts, and other payment types at county jails and detention centers where TouchPay holds the payment contract. TouchPay is different from JPay and ConnectNetwork. Always confirm whether your specific facility uses TouchPay before sending funds. Visit touchpaydirect.com to create an account and make deposits.
How do TouchPay deposits work? Go to touchpaydirect.com or call the TouchPay customer service line. Select the facility and find the inmate by name or ID number. Choose the deposit type such as commissary or phone account. Enter the amount and pay by debit or credit card. TouchPay also operates lobby kiosks at some facilities for in-person cash deposits. TouchPay phone number for customer service is 1-866-232-1899. GTL TouchPay deposits may also be accessible through connectnetwork.com at some facilities.
What is the difference between TouchPay and JPay? TouchPay and JPay are both money transfer services for inmate accounts but they serve different facilities. JPay serves state prisons across more than 35 states for commissary and trust account deposits. TouchPay serves county jails and detention centers where TouchPay holds the payment contract. Miami-Dade Corrections uses TouchPay for commissary deposits. Always confirm which service your specific facility uses before sending money to avoid delays.
Is TouchPay the same as GTL ConnectNetwork? TouchPay Holdings LLC is a GTL ViaPath subsidiary making it related to ConnectNetwork. However TouchPay and ConnectNetwork are separate platforms handling different services. ConnectNetwork handles phone call accounts and AdvancePay deposits. TouchPay handles commissary and trust account deposits at facilities where TouchPay is the payment contractor. Some facilities use both ConnectNetwork for phone accounts and TouchPay for commissary. Check the specific facility to confirm which service handles which payment type.
TouchPay Services
Communication services offered by TouchPay and what each one includes.
Messaging
TouchPay does not provide messaging services.
For messaging at state prisons, use JPay. For county jails, use GettingOut or the facility's messaging provider.
Video Calls
TouchPay does not provide video visitation services.
For video visits at GTL facilities, use the GTL Connect app or telmate.com.
Photo Sharing
TouchPay does not handle photo delivery.
For photo services, use JPay, TextBehind, or Pigeonly depending on facility availability.
Phone Calls
TouchPay does not handle phone call accounts.
For phone at GTL facilities, use telmate.com or the GTL Connect app to fund your calling account.
Money Transfer
Deposit funds to inmate commissary trust accounts via TouchPay kiosk, online at touchpaydirect.com, or by phone.
Cash and card accepted at kiosks. Online accepts debit and credit cards. Processing fees apply. Funds typically credited within one to two business days.
Set Up Money TransferTouchPay Coverage
Facility types and geographic regions served by this provider.
Facility Types
Geographic Coverage
All 50 states, with both online and kiosk options at many facilities
Coverage Notes
TouchPay is most commonly found at GTL-contracted facilities. For facilities outside the GTL network, Access Corrections, JPay, or Securus are the typical deposit platforms.
TouchPay Pricing Overview
Approximate pricing for common services. Exact rates may vary by facility and state contract.
TouchPay Fee Schedule
- Kiosk Deposit (Cash)
- Flat fee or percentage. Varies by facility contract.
- Fee applies
- Online Deposit
- Debit or credit card. Fee varies by amount and facility.
- Fee applies
- Phone Deposit
- Automated phone deposit line. Typically slightly higher than online.
- Fee applies
Prices are estimates based on publicly available information and may change. Confirm current pricing on the TouchPay website before use.
TouchPay — Pros & Cons
An honest look at the strengths and limitations of TouchPay.
Strengths
- In-person kiosk option is convenient for families who prefer cash or want immediate confirmation.
- Available at 1,200+ facilities across all 50 states.
- Multiple deposit methods, kiosk, online, and phone, give families flexibility.
- No account required for kiosk deposits, which is useful for one-time or infrequent use.
- Part of the GTL family, so widely recognized at county jails with GTL contracts.
Limitations
- Money transfer only. No phone, video, messaging, or photo services.
- Processing fees apply across all payment methods.
- Families at GTL facilities still need a separate account for phone calls.
- Kiosks are only useful for in-person visits, remote families must use the online option.
- No mobile app. Web-based online deposits only.
Frequently Asked Questions: TouchPay
Common questions from families about using TouchPay.
- What is TouchPay?
- TouchPay is a money transfer service operated by TouchPay Holdings LLC, a GTL ViaPath Technologies subsidiary. TouchPay deposits funds to inmate commissary accounts, phone accounts, and other payment types at county jails and detention centers. Visit touchpaydirect.com to create an account and make deposits. TouchPay customer service is at 1-866-232-1899.
- What is TouchPay used for?
- TouchPay is used to deposit funds to inmate accounts at county jails and detention centers where TouchPay holds the payment contract. Services include commissary deposits, trust account deposits, and phone account funding. Miami-Dade Corrections uses TouchPay for commissary. Always confirm whether your specific facility uses TouchPay before sending funds.
- What is the TouchPay phone number?
- TouchPay customer service is available at 1-866-232-1899. You can also make deposits and manage your account at touchpaydirect.com. For technical issues or deposit questions contact TouchPay through the website or by phone. GTL TouchPay may also be accessible through connectnetwork.com at some facilities.
- How do I make a TouchPay web deposit?
- Go to touchpaydirect.com. Create a free account or log in. Search for the facility and find the inmate by name or ID number. Select the deposit type such as commissary or phone account. Enter the amount and pay by debit or credit card. You will receive a confirmation after the deposit is processed.
- What is TouchPay commissary deposit?
- A TouchPay commissary deposit sends funds directly to the inmate's commissary account at the facility. The inmate uses commissary funds to purchase food, hygiene items, and other approved products from the facility store. Commissary deposits are separate from phone account deposits. Always confirm whether TouchPay handles commissary at your specific facility before sending money.
- Is TouchPay the same as GTL ConnectNetwork?
- TouchPay Holdings LLC is a GTL ViaPath subsidiary making it related to ConnectNetwork. However TouchPay and ConnectNetwork are separate platforms. ConnectNetwork handles phone call accounts and AdvancePay deposits. TouchPay handles commissary and trust account deposits at facilities where TouchPay is the contractor. Some facilities use both. Check the specific facility to confirm which service handles which payment type.
- Is TouchPay the same as JPay?
- No. TouchPay and JPay are separate companies handling different facilities. JPay serves state prisons across more than 35 states. TouchPay serves county jails where TouchPay holds the payment contract. Do not use JPay for a TouchPay facility or vice versa. Always confirm which service your specific facility uses before sending money.
- Does TouchPay have a mobile app?
- TouchPay services are available through touchpaydirect.com and through the ConnectNetwork app at some facilities since both are GTL ViaPath subsidiaries. Check the App Store or Google Play for the current TouchPay app availability. You can also access TouchPay deposits through a mobile browser at touchpaydirect.com.
- What facilities use TouchPay?
- TouchPay is used at county jails and detention centers where TouchPay Holdings LLC holds the payment contract. Miami-Dade Corrections in Florida uses TouchPay for commissary deposits. Other facilities include various county jails across the South and Southeast. Always confirm whether your specific facility uses TouchPay before setting up an account.
- What is TouchPay Direct?
- TouchPay Direct refers to the TouchPay payment platform accessible at touchpaydirect.com. It is the consumer-facing website where families create accounts, search for facilities, and make inmate deposits. TouchPay Direct is operated by TouchPay Holdings LLC, a GTL ViaPath Technologies subsidiary. The customer service number is 1-866-232-1899.
Related Providers
Other inmate communication providers you may want to consider.
Access Corrections
50+ states
Access Corrections - Inmate Money Deposits and Trust Account Funding at County Jails
View GuideGTL (ViaPath Technologies)
30+ states
GTL ViaPath Technologies - Phone Calls and Video Visits Through ConnectNetwork at 800+ Facilities
View GuideJPay
35+ states
JPay: What It Is, How Stamps Work and How to Send Money to State Prison Inmates
View GuideGet Started with TouchPay
Visit the official TouchPay website to create your account, or browse supported facilities and compare alternatives to find the best option for your family.