Marion County Jail
Find messaging, video, and phone options for Marion County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- 2,600 approx.
- Established
- 1970
- Operated By
- Marion County Sheriff's Office
Marion County Jail Inmate Communication Overview
Marion County Jail, operated by the Indianapolis Metropolitan Police Department and Marion County Sheriff's Office, is the primary pretrial detention facility for Indiana's most populous county. Located in downtown Indianapolis, the jail serves the county seat of Indiana and processes bookings from across Marion County. The facility houses both pretrial detainees awaiting court proceedings and individuals serving shorter sentences. Indianapolis's size and population mean the jail system maintains a substantial daily population across its facilities.
Communication at Marion County Jail is managed through GTL, which provides phone calls, video visitation, and electronic messaging services under the county contract. Families create a GTL account to access all available services. For phone calls, funding a GTL prepaid account linked to your phone number allows you to receive inmate-initiated calls. Remote video visits can be scheduled through the GTL platform. Electronic messaging via GTL delivers messages digitally within the facility.
Marion County Jail uses GTL under a county contract, not the JPay and GTL setup used by Indiana state prisons. If your loved one is convicted and transferred to an Indiana DOC state facility, communication will shift to JPay for messaging and a different GTL contract for phone and video. Until that transfer happens, the GTL county account is the right platform. Use the Marion County inmate search to verify current location before setting up accounts.
Facility Information
Contact details and location information for this correctional facility.
Address
695 Justice Way, Indianapolis, IN 46203
Main Phone
(317) 327-1700
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Bail / Bond
The inmate lookup record shows bond information when a bond has been set. Contact the Sheriff Office for instructions on posting bond.
Communication Options
Available communication services at Marion County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Electronic messaging via GTL. Delivered digitally within the facility.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to Marion County content restrictions. No digital photo service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Fund a GTL prepaid account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GTL
Commissary deposits via GTL or AccessCorrections.
Communication Providers at Marion County Jail
These providers operate communication services at this facility. Each may cover different services.
GTL
All Marion County Jail communication, phone, video, messaging, and money, runs through GTL.
View GTL ServicesCommunication Rules at Marion County Jail
- GTL serves Marion County Jail. After transfer to an IDOC state prison, JPay is required for messaging.
- All calls, messages, and visits are monitored by Marion County Sheriff's staff.
- One GTL account covers all Marion County jail communication services.
- Video visits require advance scheduling through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Marion County Jail
Common questions from families about communication at this facility.
- How do I contact someone at Marion County Jail?
- All services, phone, video, messaging, and money, are through GTL. Create an account at telmate.com or through the GTL Connect app. One account covers all communication.
- Can I do a video visit with someone at Marion County Jail?
- Yes, remote video visits are available through GTL. Log in, navigate to video visitation, select Marion County Jail, and schedule an available slot. You need a device with a camera and a stable internet connection.
- What changes when someone is transferred to an Indiana state prison?
- After transfer to an Indiana DOC facility, you will need a JPay account for messaging, photos, and trust account deposits. GTL continues for phone and video under a different IDOC contract. Set up JPay before or immediately after the transfer to avoid communication gaps.
- How do I find out if someone is in Marion County Jail?
- Marion County provides an online inmate search through the Marion County Sheriff's Office at indy.gov. Search by name to confirm current booking and custody status.
- How do I send money to a Marion County Jail inmate?
- Commissary deposits are made through GTL at telmate.com or through AccessCorrections. Add funds via debit or credit card. Processing typically takes one business day.
- How do I find someone at Marion County Jail?
- Use the Indy.gov Find a Person in Jail tool at indy.gov/workflow/find-a-person-in-jail and search by name or booking number. The record shows custody status, charges, and bond information.
- How does bail work at Marion County Jail?
- Bond information appears on the inmate lookup record when a bond has been set. Contact the Sheriff Office for instructions on posting bond, including accepted payment methods and hours.
- Can I call an inmate at Marion County Jail?
- No. Inmates cannot receive incoming calls. They place outgoing calls through the GTL phone system. Create a GTL account so you can receive calls, and keep your phone available.
- Can I send mail to someone at Marion County Jail?
- Yes. Include the inmate full name and booking number on the envelope. All mail is inspected for contraband. Do not send cash, contraband, or prohibited items.
Troubleshooting at Marion County Jail
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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