Fulton County Jail
Find messaging, video, and phone options for Fulton County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- 2,800 approx.
- Established
- 1989
- Operated By
- Fulton County Sheriff's Office
Fulton County Jail Inmate Communication Overview
Fulton County Jail is the primary detention facility operated by the Fulton County Sheriff's Office in Atlanta, Georgia. With Atlanta as its county seat, Fulton County is the most populous county in Georgia, and the jail system reflects that scale. The facility processes a large number of bookings from across Atlanta and Fulton County, with most people held in pretrial status awaiting court proceedings. The jail complex includes multiple units and is located near the downtown Atlanta court district, making it central to the Fulton County criminal justice system.
Communication at Fulton County Jail is managed through GTL, which provides phone calls, video visitation, and electronic messaging services under the county contract. Families create a GTL account to access all available services. For phone calls, setting up a GTL prepaid account linked to your phone number allows you to receive inmate-initiated calls. Remote video visits can be scheduled through the GTL platform and are especially practical for families outside the Atlanta area. Electronic messaging via GTL delivers messages digitally within the facility.
Fulton County Jail uses GTL rather than the JPay and GTL system used by Georgia state prisons. If a person is convicted and transferred from the county jail to a Georgia DOC state prison, the communication setup will change. State prison communication uses JPay for messaging and money, and GTL under a separate GDOC contract for phone and video. Checking the facility before funding any account prevents spending money on a platform that no longer applies. Use the Fulton County Sheriff's Office inmate search to confirm current location before setting up accounts.
Facility Information
Contact details and location information for this correctional facility.
Address
901 Rice Street NW, Atlanta, GA 30318
Main Phone
(404) 612-5100
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Commissary / Sending Money
Deposit funds to an inmate account by US Postal money order only (payable to the inmate, include cell location and SO number, envelope marked INMATE ACCOUNTING), mailed to Fulton County Jail, 901 Rice Street, NW, Atlanta, GA 30318; lobby kiosk (cash, credit, or debit); online at smartdeposit.com; or by phone at 1-866-394-0490. Minimum deposit $5.00, maximum $200.00.
Communication Options
Available communication services at Fulton County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Electronic messaging via GTL. Delivered digitally within the facility.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to Fulton County content restrictions. No digital photo service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Fund a GTL prepaid account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GTL
Commissary deposits via GTL or AccessCorrections.
Communication Providers at Fulton County Jail
These providers operate communication services at this facility. Each may cover different services.
GTL
All Fulton County Jail communication, phone, video, messaging, and money, runs through GTL.
View GTL ServicesCommunication Rules at Fulton County Jail
- GTL serves Fulton County Jail. After transfer to a Georgia state prison, JPay is required for messaging.
- All calls, messages, and visits are monitored by Fulton County Sheriff's staff.
- One GTL account covers all Fulton County jail communication services.
- Video visits must be scheduled in advance through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Fulton County Jail
Common questions from families about communication at this facility.
- How do I contact someone at Fulton County Jail?
- All communication services at Fulton County Jail, phone, video, messaging, and money, are through GTL. Create a single account at telmate.com or through the GTL Connect app to access everything.
- Can I do a video visit with someone at Fulton County Jail?
- Yes, remote video visits are available through GTL. Log into your account, navigate to video visitation, select Fulton County Jail, and schedule a time slot in advance. You will need a device with a working camera.
- Does JPay work at Fulton County Jail?
- No. JPay is used for Georgia DOC state prisons, not for Fulton County jail. Fulton County Jail uses GTL. If your loved one is transferred to a state prison after sentencing, you will then need JPay for messaging.
- How do I find out if someone is currently in Fulton County Jail?
- The Fulton County Sheriff's Office provides an online inmate search at fultoncountyga.gov. You can search by name to confirm current custody status and booking information.
- How do I send money to a Fulton County Jail inmate?
- Commissary deposits can be made through GTL at telmate.com or through AccessCorrections. Add funds via debit or credit card. Processing typically takes one business day.
Troubleshooting at Fulton County Jail
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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