Inmate Tablets Explained

Inmate tablets are purpose-built or modified consumer devices loaded with approved apps from the provider's platform. Common providers of tablet programs include JPay, GTL, Securus, and ConnectNetwork. The facility chooses the provider, and the provider supplies the devices.

The device is typically assigned to a specific inmate and linked to their account. They cannot download apps, access the general internet, or use the device for anything outside what the platform permits.

Features vary by provider and facility contract but commonly include digital messaging, email-style communication with approved contacts, access to music and e-books purchased through the platform store, educational programming and GED prep materials, and in some cases video calls.

All communication features are monitored. Music and reading materials are often sold at a premium through the provider's store. The tablet replaces physical access to these things, not a free supplement to it.

If the facility uses a tablet program, the inmate may be able to message from their cell or bunk instead of using a shared terminal. This can mean more frequent and longer messages. Some tablets also support video calls directly from the unit.

From the family side, communication still goes through the same provider platform you would use otherwise. You do not need to do anything differently to communicate with someone who has a tablet. The same account, credits, and contact approval process applies.

Tablet programs are often criticized for charging high prices for basic services like e-books and music that the inmate must pay for through their trust account. In some programs, the tablet itself is provided free but all content costs money.

Advocacy groups have raised concerns that tablet programs shift communication costs heavily onto incarcerated people and their families. If cost is a concern, check the provider's full fee schedule before relying on the tablet as the primary communication channel.