Electronic Messaging

Electronic messaging replaced physical mail as the primary written communication method at many correctional facilities. Instead of mailing a letter, family members log into a messaging platform, type a message, and send it digitally. The message is routed to the facility's system and reviewed before the inmate can read it on a kiosk or tablet. The inmate can write a reply through the same system, which is also reviewed before reaching the family member.

The platform used for electronic messaging depends on the type of facility. At state prisons, JPay is the most widely contracted platform, covering over 35 states. At federal Bureau of Prisons facilities, CorrLinks is the only approved system for all electronic communication. At county jails, availability varies significantly. Smaller or less-resourced facilities may not offer electronic messaging at all, making physical mail the only written communication option.

Electronic messaging is faster than physical mail but is not instant. Most messages are delivered within a few hours to one business day once the review process is complete. The key advantages over physical mail are speed, the ability to include digital photos where the facility permits, and the convenience of managing communication from a phone or computer. The key limitation is that all messages are reviewed by facility staff and can be accessed by correctional officers at any time.