Sing Sing Correctional Facility
Find messaging, video, and phone options for Sing Sing Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 1,800 approx.
- Established
- 1826
- Operated By
- New York State Department of Corrections and Community Supervision (DOCCS)
Sing Sing Correctional Facility Inmate Communication Overview
Sing Sing Correctional Facility is a maximum-security state prison located in the village of Ossining in Westchester County, New York, approximately 30 miles north of New York City along the Hudson River. Operated by the New York State Department of Corrections and Community Supervision, the facility was established in 1826 and takes its name from the Sint Sinck Native American tribe that inhabited the area. Sing Sing has housed some of the most notable names in American criminal history and remains a landmark in discussions of the American correctional system. Today it houses maximum-security adult male inmates and has been recognized for active programming and education initiatives.
Communication at Sing Sing follows New York State DOCCS contracts. JPay is the primary platform for electronic messaging, photo sharing, and trust account money transfers. Families create a JPay account and link an inmate using their DOCCS DIN number to begin correspondence. Messages are subject to staff review before delivery. Phone calls are managed by Securus Technologies, families can set up a Securus prepaid account at securustech.net to fund calls and receive inmate-initiated phone contact. Video visitation is also available through Securus, which manages both phone and video services under the DOCCS contract.
Sing Sing's location in Westchester County makes it one of the more accessible state facilities for families in the New York City metro area compared to upstate facilities like Attica. Many families combine in-person visits with JPay messaging and Securus phone calls to maintain more regular contact. If your loved one is transferred between state facilities, a common occurrence within DOCCS, the provider will remain the same (JPay for messaging, Securus for phone), as these contracts are system-wide rather than facility-specific. This means accounts and contact lists you establish for Sing Sing should carry over to other DOCCS facilities without needing a full re-setup.
Facility Information
Contact details and location information for this correctional facility.
Address
354 Hunter Street, Ossining, NY 10562
Main Phone
(914) 941-0108
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Inmate Name, DIN 354 Hunter Street Ossining, NY 10562-5442
Include the inmate name and ID on all mail.
Visiting Hours
Visiting days Wednesdays and weekends, 8:00 AM to 3:00 PM. SHU: one non-legal visit per 7-day period during normal visitation hours (week Thursday to Wednesday).
Communication Options
Available communication services at Sing Sing Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging. Requires DIN number. Messages reviewed before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits via Securus. Schedule in advance through the Securus platform.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. DOCCS content guidelines apply.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Inmate-initiated calls via Securus. Fund a prepaid account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits through JPay. Money orders also accepted via DOCCS mail.
Communication Providers at Sing Sing Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
JPay
Messaging, photo sharing, and trust account deposits. Requires NY State DIN number.
View JPay ServicesSecurus
Phone calls and video visitation under the NY DOCCS statewide contract.
View Securus ServicesCommunication Rules at Sing Sing Correctional Facility
- Use the DIN (Department Identification Number) for all communications, not a name or date of birth alone.
- Electronic messages are reviewed by DOCCS staff before reaching the inmate.
- JPay handles messaging and money; Securus handles phone and video. Separate accounts are required.
- DOCCS contacts and visitor lists apply system-wide and carry over if the inmate is transferred.
- Inmate-initiated calls only via Securus, you cannot call the facility to speak with an inmate.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Sing Sing Correctional Facility
Common questions from families about communication at this facility.
- How do I start messaging someone at Sing Sing?
- Create a JPay account at jpay.com and locate the inmate using their New York State DIN number. Purchase JPay stamps to compose and send messages. Messages are reviewed by DOCCS staff and typically delivered within 24 to 48 hours. The inmate can reply using stamps from their JPay account.
- How do I set up phone calls from Sing Sing?
- Phone calls from Sing Sing are managed by Securus Technologies. Visit securustech.net or use the Securus app to create a prepaid account linked to your phone number. Add funds and the inmate can call you directly from facility phones. Calls are inmate-initiated. You cannot call in to speak with an inmate.
- Is Sing Sing closer to New York City than other state prisons?
- Yes. Sing Sing is one of the most accessible maximum-security state facilities for New York City families, located about 30 miles north in Ossining. It is reachable by Metro-North from Grand Central Terminal. This makes in-person visits more practical than at upstate facilities like Attica or Dannemora, which require hours of travel.
- If my loved one is transferred from Sing Sing to another DOCCS facility, do I need new accounts?
- Generally no. JPay and Securus both serve all DOCCS facilities statewide, so your accounts, contact list, and message history should carry over when an inmate is transferred within the New York State system. You may need to update the facility name when scheduling visits, but you typically do not need to start over from scratch.
- How do I send money to a Sing Sing inmate?
- Trust account deposits for Sing Sing are processed via JPay. Log in to your JPay account, navigate to Send Money, and select Sing Sing Correctional Facility. Add funds via debit card or credit card. DOCCS also accepts money orders mailed directly to the facility. Processing via JPay typically takes one to two business days.
Troubleshooting at Sing Sing Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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