Attica Correctional Facility
Find messaging, video, and phone options for Attica Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 2,000 approx.
- Established
- 1931
- Operated By
- New York State Department of Corrections and Community Supervision (DOCCS)
Attica Correctional Facility Inmate Communication Overview
Attica Correctional Facility is a maximum-security state prison located in Wyoming County in western New York, operated by the New York State Department of Corrections and Community Supervision. Built in 1931, Attica is among the most recognized correctional facilities in the country, largely due to the September 1971 uprising that resulted in significant loss of life and led to substantial changes in correctional policy nationwide. Today, the facility continues to operate as a maximum-security institution housing individuals with serious and violent offense histories from across New York State.
Communication at Attica is handled through New York State DOCCS contracts. JPay serves as the primary platform for electronic messaging and money transfers, while Securus Technologies manages phone calls for the facility. Families who need to send a message should create a JPay account and link the inmate using their New York State DIN (Department Identification Number). Messaging is available but subject to review, and response times can vary depending on facility operations. For phone calls, families can fund a Securus prepaid account at securustech.net, which allows them to receive inmate-initiated calls.
Video visitation at Attica is available but more limited than at some other New York State facilities. Scheduling is managed through Securus, and families should confirm availability and booking requirements directly with the platform before making plans. In-person visits remain available at Attica under DOCCS guidelines, and many families choose to combine in-person visits with electronic communication to maintain closer contact. Money transfers for commissary purposes can be sent through JPay or through DOCCS-approved money order services. Understanding which platform handles which service is essential before starting the account setup process.
Facility Information
Contact details and location information for this correctional facility.
Address
639 Exchange Street, Attica, NY 14011
Main Phone
(585) 591-2000
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Inmate Name, DIN 639 Exchange Street Attica, NY 14011-0149
Include the inmate name and ID on all mail.
Visiting Hours
Visiting days Wednesdays and weekends, 8:45 AM to 3:00 PM (latest arrival 2:00 PM). SHU: one non-legal visit per 7-day period, 9:30 AM to 2:30 PM (latest arrival 1:30 PM).
Communication Options
Available communication services at Attica Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Send messages via JPay using the inmate's NY State DIN number.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits available but scheduling slots are limited. Book well in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Must comply with DOCCS content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Inmate-initiated calls via Securus. Fund a prepaid account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay. Money orders also accepted via DOCCS mail.
Communication Providers at Attica Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and inmate trust account deposits.
View JPay ServicesSecurus
Phone calls and video visitation scheduling for Attica Correctional Facility.
View Securus ServicesCommunication Rules at Attica Correctional Facility
- Inmate DIN (Department Identification Number) is required for all JPay account setup.
- All electronic communications are subject to monitoring and review.
- Video visit slots are limited. Book through Securus as early as possible.
- Money transfers via JPay are credited to the inmate's personal account, not phone account.
- Approved contact lists are required. Contact the facility directly to confirm your status.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Attica Correctional Facility
Common questions from families about communication at this facility.
- How do I send a message to someone at Attica?
- Create a JPay account at jpay.com, then add the inmate using their New York State DIN number. Purchase JPay stamps to compose and send electronic messages. Messages are typically reviewed by DOCCS staff before delivery, which may add some processing time.
- How do I set up phone calls from Attica?
- Phone calls from Attica are managed by Securus Technologies. Visit securustech.net or download the Securus app to create an account. Fund a prepaid calling account linked to your phone number, and the inmate can call you from approved phones within the facility.
- Is video visitation available at Attica?
- Yes, video visitation is available through Securus, but availability is limited and slots book up quickly. Create a Securus account, search for Attica Correctional Facility, and select an available video visit time. Being on the inmate's approved contact list is required.
- What is a DIN number and where do I find it?
- A DIN (Department Identification Number) is New York State's unique identifier for incarcerated individuals in DOCCS custody. You can look up an inmate's DIN using the DOCCS Inmate Lookup tool on the New York State DOCCS website at doccs.ny.gov. You will need this number to set up JPay messaging.
- How do I send money to an Attica inmate?
- Money can be sent to an Attica inmate's trust account via JPay. Log in to your JPay account, navigate to Send Money, and follow the prompts to transfer funds using a debit or credit card. Alternatively, DOCCS also accepts money orders mailed directly to the facility. Funds deposited via JPay are typically processed within one to two business days.
Troubleshooting at Attica Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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