Northwest State Correctional Facility
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- Facility Type
- State Facility
- Security Level
- Medium / Multi-Level
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Vermont Department of Corrections
Northwest State Correctional Facility Inmate Communication Overview
Northwest State Correctional Facility (NWSCF) is a state prison in Vermont operated by the Vermont Department of Corrections. Its physical address is 3649 Lower Newton Road, St. Albans, VT 05478, and its mailing address is 3649 Lower Newton Road, Swanton, VT 05488. The facility phone number is (802) 524-6771 and the fax number is (802) 527-7534.
Phone calls, video visits, and messaging run through ICSolutions under the Vermont DOC contract. The DOC's current vendor is ICSolutions, replacing the prior vendor ViaPath (GettingOut). Funds left with ViaPath were transferred, and GettingOut balance refunds go through ViaPath at 1-866-516-0115, with the GettingOut account active. If calls are not coming through, save the facility ICS number, 1-802-330-4485, in your contacts, because carriers sometimes flag ICSolutions calls as robo-calls and block them. ICSolutions customer service is 888-506-8407.
ICS rates are published on the ICS Corrections Vermont page and are inclusive of taxes and fees. In-state calls cost $0.028 per minute and interstate calls cost $0.06 per minute, while international calls cost the international rate plus $0.06 per minute. Remote video visitation costs $0.16 per minute. Email and text messaging cost $0.25 per message or photo, voice messaging costs $0.25 per message, and streaming tablet content costs $0.05 per minute. The KEEP FAMILIES CONNECTED Program gives two free calls per individual each week. Calls are limited to 15 minutes.
There are two ways to pay for calls. Prepaid Collect is set up during the first call, which includes 60 seconds of complimentary talk time, or through ICSolutions at 888-506-8407; its funds work only for calls to the number used to set up the account. Debit puts funds into the incarcerated individual's account and can be used to call any DOC-approved number, including international numbers. Friends and family should add money through Access Corrections, the Keefe Trust account, which can transfer to the ICS Debit account, not through the Debit (Incarcerated Individual-Prepaid) option. Before anyone can receive a call, the incarcerated individual must submit a Personal Allowed Number (PAN) form and get DOC approval for that number.
Visits follow the facility schedule by the first letter of the incarcerated individual's last name. A through D visit Saturday 8:30 to 10:30 a.m.; E through L visit Saturday 1 to 3 p.m.; M through R visit Sunday 8:30 to 10:30 a.m.; S through Z visit Sunday 1 to 3 p.m. Close Custody (Echo) visits allow two visitors at a time: Unit 1 Saturday 7 to 8:30 p.m., Unit 2 Sunday 7 to 8:30 p.m. Segregation (Delta) visits are by closed-circuit TV and approved appointments only. Full visiting rules are in DOC policy 327, Visitation.
Mail goes to the facility mailing address with the inmate's full name and ID number: Inmate Name, ID Number, Northwest State Correctional Facility, 3649 Lower Newton Road, Swanton, VT 05488. Mail with no return address is refused and returned to sender, and the facility will not accept mail with postage due, per DOC mail directive 409.05. For photos, Pelipost has been the DOC mail-in photo vendor since August 14, 2026. Money goes into the account through Access Corrections at accesscorrections.com or with a Deposit Coupon available from the incarcerated individual, in a facility lobby, or on the DOC website. Do not mail deposits to the facility. ICS Tablets are in use at all Vermont DOC facilities, and Gold Passes for one hour of tablet use can be bought at JailATM.com.
Facility Information
Contact details and location information for this correctional facility.
Address
3649 Lower Newton Road, St. Albans, VT 05478
Main Phone
(802) 524-6771
Administrative line — not for inmate calls
Visit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Name, ID Number Northwest State Correctional Facility 3649 Lower Newton Road Swanton, VT 05488
Include the inmate name and ID on all mail.
Visiting Hours
Visits by last name of the incarcerated individual: A-D Sat 8:30-10:30 a.m.; E-L Sat 1-3 p.m.; M-R Sun 8:30-10:30 a.m.; S-Z Sun 1-3 p.m. Close Custody (Echo): Unit 1 Sat 7-8:30 p.m., Unit 2 Sun 7-8:30 p.m., two visitors at a time. Segregation (Delta): closed-circuit TV and approved appointments only. Full rules in DOC policy 327.
Commissary / Sending Money
Deposits: Access Corrections (Keefe Trust) at accesscorrections.com or Deposit Coupon (from the incarcerated individual, a facility lobby, or the DOC website). Do not mail deposits to the facility. Commissary: Access Corrections; property via vermontpackage.com. Access Corrections help: 1-800-546-6283 or 1-866-345-1884. ICS Tablets at all facilities; Gold Passes at JailATM.com.
Bail / Bond
Bail applies only to pretrial detainees and is set by the court, not the facility.
Communication Options
Available communication services at Northwest State Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: ICSolutions
Email/text messaging through ICSolutions at $0.25 per message or photo; voice messaging $0.25 per message, per the ICS Vermont rate page linked by DOC.
Video Calls
Remote or in-person video visitation.
Provider: ICSolutions
Remote video visitation through ICSolutions at $0.16 per minute, per the ICS Vermont rate page linked by DOC. In-person visits follow the facility's last-name schedule; Segregation (Delta) visits are by closed-circuit TV and approved appointments only.
Photo Sharing
Send approved digital or physical photos.
Pelipost has been the DOC mail-in photo vendor since August 14, 2026, per the DOC Constituent Services page. Confirm current photo options with the facility.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: ICSolutions
Phone calls through ICSolutions. In-state $0.028/min, interstate $0.06/min, international cost plus $0.06/min, per the ICS Vermont rate page linked by DOC. Two free calls per individual each week. 15-minute call limit. PAN form + DOC approval required before calling a number. Facility ICS number 1-802-330-4485; customer service 888-506-8407.
Money Transfer
Send funds to commissary or phone accounts.
Provider: AccessCorrections
Deposits via Access Corrections (Keefe Trust) at accesscorrections.com or by Deposit Coupon (from the incarcerated individual, a facility lobby, or the DOC website). Do not mail deposits to the facility.
Communication Providers at Northwest State Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
ICSolutions
ICSolutions provides phone service, video visits, and messaging under the Vermont DOC contract, replacing ViaPath (GettingOut). Rates: in-state $0.028/min, interstate $0.06/min, video $0.16/min, messaging $0.25/message. Two free calls per individual each week. Customer service 888-506-8407.
View ICSolutions ServicesAccessCorrections
Deposits via Access Corrections (Keefe Trust) at accesscorrections.com or by Deposit Coupon, per the DOC Constituent Services page. Do not mail deposits to the facility.
Communication Rules at Northwest State Correctional Facility
- ICSolutions handles phone service, video visits, and messaging under the Vermont DOC contract, replacing the prior vendor ViaPath (GettingOut). Do not use GettingOut for this facility.
- Visits follow the facility's last-name schedule. Full visiting rules are in DOC policy 327, Visitation.
- Incarcerated individuals must submit a Personal Allowed Number (PAN) form and get DOC approval before calling a number.
- All calls and visits are monitored and recorded.
- If ICSolutions calls are blocked, add the facility ICS number 1-802-330-4485 to your contacts, then add 888-506-8407 and ask your carrier to unblock ICS numbers.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Northwest State Correctional Facility
Common questions from families about communication at this facility.
- Which company handles phone calls at Northwest State Correctional Facility?
- ICSolutions handles phone calls under the Vermont DOC contract, replacing the prior vendor ViaPath (GettingOut). The facility ICS number is 1-802-330-4485, and ICSolutions customer service is 888-506-8407. Rates, inclusive of taxes and fees: in-state $0.028 per minute, interstate $0.06 per minute, international cost plus $0.06 per minute. The KEEP FAMILIES CONNECTED Program gives two free calls per individual each week. Calls are limited to 15 minutes.
- How do I visit someone at Northwest State Correctional Facility?
- Visits follow the first letter of the incarcerated individual's last name. A through D: Saturday 8:30 to 10:30 a.m. E through L: Saturday 1 to 3 p.m. M through R: Sunday 8:30 to 10:30 a.m. S through Z: Sunday 1 to 3 p.m. Close Custody (Echo) visits allow two visitors at a time: Unit 1 Saturday 7 to 8:30 p.m., Unit 2 Sunday 7 to 8:30 p.m. Segregation (Delta) visits are by closed-circuit TV and approved appointments only. Full visiting rules are in DOC policy 327, Visitation.
- How do I send money to someone at Northwest State Correctional Facility?
- Deposit funds online at accesscorrections.com (Keefe Trust account) or by Deposit Coupon, available from the incarcerated individual, in a facility lobby, or on the DOC website. Do not mail deposits to the facility. To fund calls to other people, add to the commissary (Keefe Trust) account, which can transfer to the ICS Debit account. Do not deposit funds for individuals other than family members or personal friends.
- How do I find out if someone is at Northwest State Correctional Facility?
- Use the Vermont DOC Inmate Locator to find the incarcerated individual's ID number. You can also call the facility at (802) 524-6771 with the inmate's full name and date of birth to confirm custody.
- What is the mailing address for an inmate at Northwest State Correctional Facility?
- Address mail to: Inmate Name, ID Number, Northwest State Correctional Facility, 3649 Lower Newton Road, Swanton, VT 05488. Mail with no return address is refused and returned to sender, and the facility will not accept mail with postage due, per DOC mail directive 409.05. For photos, Pelipost has been the DOC mail-in photo vendor since August 14, 2026.
- Can I call an inmate at Northwest State Correctional Facility?
- No. Inmates make outgoing calls only; you cannot call an inmate directly. Phone calls run through ICSolutions.
- How do I stop or block calls from an inmate at Northwest State Correctional Facility?
- Contact ICSolutions to block calls from the facility, or ask the inmate to remove your number from their approved call list.
- How does bail work at Northwest State Correctional Facility?
- Bail applies only to pretrial detainees and is set by the court, not the facility. Contact the court or a licensed bail bondsman for bond amounts and posting procedures.
- Does Northwest State Correctional Facility offer video visits?
- Remote video visitation runs through ICSolutions at $0.16 per minute, per the ICS Vermont rate page linked by DOC. In-person visits follow the facility's last-name schedule; Segregation (Delta) visits are by closed-circuit TV and approved appointments only.
- Why can't I receive calls from Northwest State Correctional Facility?
- Two common causes. First, carriers sometimes flag ICSolutions calls as robo-calls and block them; add the facility ICS number, 1-802-330-4485, to your contacts, and if that does not work, add ICS customer service (888-506-8407) and ask your carrier to unblock ICS numbers. Second, the incarcerated individual must submit a Personal Allowed Number (PAN) form and get DOC approval for your number before calling it. Traditional Collect calls do not work because cell phone and VoIP providers do not offer Traditional Collect billing.
Troubleshooting at Northwest State Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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