Cheshire Correctional Institution
Find messaging, video, and phone options for Cheshire Correctional Institution. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium / High
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Connecticut Department of Correction
Cheshire Correctional Institution Inmate Communication Overview
Cheshire Correctional Institution is a men's prison operated by the Connecticut Department of Correction in the town of Cheshire, in New Haven County. It houses people at multiple custody levels, including a higher-security unit, and is one of the larger facilities in the Connecticut DOC system. Because it holds a mix of security levels, people can be moved between units within the facility without necessarily transferring to a different institution.
Families use two providers to stay in touch with someone at Cheshire. JPay handles electronic messaging, photo sharing, and money transfers, and an account is created at jpay.com or through the JPay app using the person's name and DOC identification number. Securus handles phone calls and video visitation through a separate account at securustech.net. Both accounts need to be funded before you can send a message, make a video call possible, or accept a phone call.
Cheshire is located in central Connecticut, within driving distance of New Haven, Hartford, and much of the state, which makes it accessible for most Connecticut families. In-person visits are scheduled through the Connecticut DOC visiting system rather than through JPay or Securus. If someone is transferred to another Connecticut DOC facility, the same JPay and Securus accounts generally continue to work statewide, but it's worth confirming the new facility on your account before sending funds.
Facility Information
Contact details and location information for this correctional facility.
Address
900 Highland Avenue, Cheshire, CT 06410
Main Phone
(203) 651-6100
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Not to be confused with Cheshire County Jail in Keene, New Hampshire.
Communication Options
Available communication services at Cheshire Correctional Institution.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Electronic messaging through JPay. Messages go through Connecticut DOC review before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visitation is available through Securus and should be scheduled in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos can be sent through JPay. Physical photo mail is also accepted under DOC mail rules.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to accept calls from someone at Cheshire CI.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Send funds through JPay online, by phone, or with cash at a MoneyGram location.
Communication Providers at Cheshire Correctional Institution
These providers operate communication services at this facility. Each may cover different services.
JPay
Used for messaging, photo sharing, and money transfers to people held at Cheshire CI.
View JPay ServicesSecurus
Used for phone calls and video visitation at Cheshire CI.
View Securus ServicesCommunication Rules at Cheshire Correctional Institution
- JPay covers messaging, photos, and money. Securus covers phone calls and video visits. You need both.
- All communication is subject to review and monitoring by Connecticut DOC staff.
- You must be on the inmate's approved contact list to message, call, or visit.
- In-person visits are arranged through the Connecticut DOC visiting process, separate from JPay or Securus.
- If someone transfers to another Connecticut DOC facility, confirm the correct facility on your account before sending money.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Cheshire Correctional Institution
Common questions from families about communication at this facility.
- How do I contact someone at Cheshire Correctional Institution?
- Set up a JPay account for messaging, photos, and money, and a separate Securus account for phone calls and video visits. Both need the person's full name and Connecticut DOC identification number.
- Can I schedule a video visit at Cheshire CI?
- Yes, video visitation is offered through Securus. Log into your account, select Cheshire Correctional Institution, and choose an available time. Booking a day or two ahead is recommended.
- How do I find out where someone is being held in Connecticut?
- The Connecticut Department of Correction offers an online inmate locator on its website. You can search by name to confirm the person's current facility.
- What happens if someone is moved to a different Connecticut prison?
- Your JPay and Securus accounts typically work across Connecticut DOC facilities. Update the facility listed on your account so messages and money reach the right place.
- How do I send money to someone at Cheshire CI?
- Use JPay online, through the app, by phone, or with cash at a participating MoneyGram location. Funds are usually credited to the inmate's account within one to two business days.
- How do I find or search for an inmate at Cheshire Correctional Institution?
- Use the Connecticut Department of Correction inmate search on ct.gov/doc. Search by name and date of birth. Confirm the facility before mailing or visiting, since Connecticut moves people between facilities.
- How do I send mail to someone at Cheshire Correctional Institution?
- Address mail with the person's full name and inmate number, care of Cheshire Correctional Institution, 900 Highland Avenue, Cheshire, CT 06410. Include the inmate number so mail reaches the right person.
- How do I schedule a video visit at Cheshire Correctional Institution?
- Video visits must be pre-scheduled through Securus. Complete the Connecticut DOC visiting request process and confirm approval before the visit. You must be on the inmate's approved visitor list.
- Can an inmate at Cheshire Correctional Institution call me?
- Inmates can make outgoing calls to approved numbers, but they cannot receive incoming calls. Set up a Securus account and add funds so you can accept calls from the facility.
Troubleshooting at Cheshire Correctional Institution
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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