Missoula County Detention Facility
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- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Missoula County Sheriff's Office
Missoula County Detention Facility Inmate Communication Overview
The Missoula County Detention Facility in Missoula is the main adult detention facility for the county, housing pretrial detainees and sentenced inmates from Missoula and the surrounding area of western Montana.
Smart Communications provides telecommunication services at the facility, per the county's detention page. Inmates get telephone calls, video visitation, and email-type messaging via kiosks and tablets in their housing units. Families fund communications accounts at smartinmate.com.
Because Smart Communications is the channel for remote contact, families should set up their Smart Communications account at smartinmate.com before the first call or visit. All communications are monitored under the facility's policies.
Facility Information
Contact details and location information for this correctional facility.
Address
2340 Mullan Road, Missoula, MT 59808
Main Phone
(406) 258-4000
Administrative line — not for inmate calls
Visit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Routine mail: Smart Communications/Missoula County Detention Facility, Inmate Name and Global #, PO Box 9182, Seminole, FL 33775-3197. Legal and non-routine mail: Inmate Name, Missoula County Detention Facility, 2340 Mullan Road, Missoula, MT 59808.
Include the inmate name and ID on all mail.
Visiting Hours
In-person public visitation: not permitted during the first 72 hours after arrival. Schedule by calling (406) 258-4000 or in person in the lobby, at least 24 hours in advance; no same-day visits. Video visitation: schedule online at smartinmate.com.
Bail / Bond
Bail is set by the court, not the facility. Contact the court or a licensed bail bondsman for bond amounts and posting procedures. The facility cannot set or change bail.
Communication Options
Available communication services at Missoula County Detention Facility.
Messaging
Electronic messages to and from the inmate.
Provider: Smart Communications
Email-type messaging via kiosks and tablets in housing units. Fund communications at smartinmate.com.
Video Calls
Remote or in-person video visitation.
Provider: Smart Communications
Video visits scheduled online at smartinmate.com.
Photo Sharing
Send approved digital or physical photos.
Photo sharing is not confirmed. Physical photos by mail follow standard jail mail rules.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Smart Communications
Outgoing calls through the Smart Communications telecom system. Fund communications at smartinmate.com.
Money Transfer
Send funds to commissary or phone accounts.
Provider: Smart Communications
Fund communications (phone, messaging, video) at smartinmate.com. Commissary deposits go through CorrectPay.
Communication Providers at Missoula County Detention Facility
These providers operate communication services at this facility. Each may cover different services.
Smart Communications
Smart Communications provides telecommunication services at Missoula County Detention Facility: phone calls, video visitation, and email-type messaging via smartinmate.com.
View Smart Communications ServicesCommunication Rules at Missoula County Detention Facility
- Set up and fund a Smart Communications account at smartinmate.com before the first call, video visit, or message.
- Video visits are scheduled online at smartinmate.com; in-person visits are scheduled by calling (406) 258-4000.
- Confirm current schedules and requirements with the facility before traveling, since visiting days and times are assigned according to where inmates are housed.
- Inmates cannot receive incoming calls. They place outgoing calls to approved contacts.
- All communications are monitored and recorded under facility policy.
Related Facilities
Other correctional facilities with communication guides.
Cascade County Regional Correctional Facility
Frequently Asked Questions: Missoula County Detention Facility
Common questions from families about communication at this facility.
- Which company handles video visits at Missoula County Detention Facility?
- Smart Communications provides telecom services at the facility. Video visits are scheduled online at smartinmate.com.
- Can I message an inmate?
- Yes. Email-type messaging runs through Smart Communications via kiosks and tablets. Set up an account at smartinmate.com and fund it to exchange messages.
- How do phone calls work?
- Inmates place outgoing calls to approved contacts through the Smart Communications telecom system. Fund communications at smartinmate.com.
- How do I send mail to an inmate at Missoula County Detention Facility?
- Routine mail goes through Smart Communications: Smart Communications/Missoula County Detention Facility, Inmate Name and Global #, PO Box 9182, Seminole, FL 33775-3197. Legal and non-routine mail goes directly to the inmate at 2340 Mullan Road, Missoula, MT 59808. Routine mail is scanned and the physical mail is destroyed, so do not send anything you want returned.
- How do I send money to an inmate?
- Fund communications (phone, messaging, video) at smartinmate.com. Commissary deposits go through CorrectPay. Money orders can also be mailed to 2340 Mullan Road, Missoula, MT 59808 with the inmate's name and the sender's name and address; personal checks are not accepted.
- How do I find out if someone is in custody at Missoula County Detention Facility?
- Use the county detention facility roster search. If the person does not appear, allow time after booking and try alternate spellings.
- Can I call an inmate at Missoula County Detention Facility directly?
- No. Inmates place outgoing calls to approved numbers. You cannot call an inmate directly.
- What do I need to schedule a video visit?
- An approved account with Smart Communications and the inmate's availability. Video visits are scheduled online at smartinmate.com. Coordinate the time with the inmate first, since staff do not publish individual schedules.
- How do I block calls from Missoula County Detention Facility?
- Ask Smart Communications (smartinmate.com) to block the number, or block it through your own phone carrier. You can also ask the facility to remove your number from the approved list.
- Does Missoula County Detention Facility hold federal inmates?
- Yes. The facility holds inmates for the US Marshals Service and other agencies, plus a 24-bed juvenile unit.
Troubleshooting at Missoula County Detention Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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