Cascade County Regional Correctional Facility
Find messaging, video, and phone options for Cascade County Regional Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Cascade County Sheriff's Office
Cascade County Regional Correctional Facility Inmate Communication Overview
Cascade County Regional Correctional Facility, also called the Cascade County Detention Facility and the Cascade County Adult Detention Center, is the county detention center in Great Falls, Montana, operated by the Cascade County Sheriff's Office. Sheriff Jesse Slaughter took office January 1st, 2019. The facility is at 3800 Ulm North Frontage Road, Great Falls, MT 59404. The Sheriff's Office phone is 406-454-6820.
All phone, video, and messaging services run through Securus Technologies, per the Sheriff's Office page. For phone billing and access questions, call 800-844-6591, available 24 hours a day. Video Connect and eMessaging are available through Securus, and the Sheriff's page links to securustech.net for both services.
In-person visitation is currently cancelled until further notice due to construction, per the Sheriff's Office page. Confirm the current visit status with the facility before traveling, since the posted notice carries no date. Remote video visits are scheduled through Securus. Directory sources report a 24-hour advance scheduling rule and per-visit fees, which are not stated on the official page, so confirm the current cost and schedule with the facility or Securus before booking.
Personal mail is opened and inspected, then scanned through the Digital Mailing Center to the inmate's tablet, and the original is discarded. Address mail to the inmate by full name at Cascade County Detention Facility, 3800 Ulm North Frontage Road, Great Falls, MT 59404. Mail must be 10 pages or less per envelope, pages no larger than 8.5 by 11 inches, and photos no larger than 5 by 7 inches, with no polaroid photos and no photos of nude persons. Do not send magazines, books, packages, cash, third-party mail, or originals of important documents, which cannot be returned. Include the sender's full name and address.
Add money by mailing a money order addressed to the inmate at the facility address, using the kiosk in the CCSO lobby, or through AccessCorrections.com. Care packages go through Access Securpak at accesscatalog.com. The Sheriff's Office records front counter is open Monday to Friday, 8 a.m. to 5 p.m., excluding holidays.
Facility Information
Contact details and location information for this correctional facility.
Address
3800 Ulm N Frontage Road, Great Falls, MT 59404
Main Phone
(406) 454-6820
Administrative line — not for inmate calls
Visit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Cascade County Detention Facility, Inmate Full Name, 3800 Ulm North Frontage Road, Great Falls, MT 59404. Mail is opened, inspected, scanned through the Digital Mailing Center to the inmate's tablet, and the original is discarded. Include the sender's full name and address.
Include the inmate name and ID on all mail.
Visiting Hours
In-person visitation is currently cancelled until further notice due to construction, per the Sheriff's Office page. Confirm the current visit status before traveling. Video Connect is available through Securus.
Commissary / Sending Money
Mail a money order addressed to the inmate at the facility address, use the kiosk in the CCSO lobby, or deposit through AccessCorrections.com. Care packages through Access Securpak at accesscatalog.com.
Communication Options
Available communication services at Cascade County Regional Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
eMessaging available through Securus, per the Sheriff's Office page. Link at securustech.net.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video Connect available through Securus, per the Sheriff's Office page. In-person visitation is currently cancelled until further notice due to construction.
Photo Sharing
Send approved digital or physical photos.
Photos may be sent by mail under the DMC rules: 5x7 inches or smaller, no polaroid photos, no photos of nude persons. Confirm other photo options with the facility.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Phone calls through Securus Technologies. Billing and access questions: 800-844-6591, 24 hours a day, per the Sheriff's Office page.
Money Transfer
Send funds to commissary or phone accounts.
Provider: AccessCorrections
Mail a money order addressed to the inmate, use the kiosk in the CCSO lobby, or deposit through AccessCorrections.com, per the Sheriff's Office page. Care packages through Access Securpak at accesscatalog.com.
Communication Providers at Cascade County Regional Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
Securus
Phone, Video Connect, and eMessaging through Securus Technologies, per the Sheriff's Office page. Billing and access questions: 800-844-6591, 24 hours a day.
View Securus ServicesAccessCorrections
Deposits through AccessCorrections.com, per the Sheriff's Office page. Care packages through Access Securpak at accesscatalog.com.
Communication Rules at Cascade County Regional Correctional Facility
- All calls are monitored and recorded.
- Inmates must be on approved contact list.
- In-person visitation is currently cancelled until further notice due to construction. Confirm the current visit status before traveling.
- Mail is scanned through the Digital Mailing Center to the inmate's tablet and the original is discarded. Do not send originals of important documents or irreplaceable items.
- Three-way calling is prohibited.
- Follow facility mail rules for all correspondence.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Cascade County Regional Correctional Facility
Common questions from families about communication at this facility.
- Which provider handles phone calls at Cascade County Regional Correctional Facility?
- Securus Technologies handles phone calls. Set up an account at securustech.net or call 800-844-6591.
- How do I find someone at Cascade County Regional Correctional Facility?
- Contact the Cascade County Sheriff's Office or use the Montana DOC offender search at cor.mt.gov.
- How do I send money to someone at Cascade County Regional Correctional Facility?
- Mail a money order addressed to the inmate at 3800 Ulm North Frontage Road, Great Falls, MT 59404, use the kiosk in the CCSO lobby, or deposit through AccessCorrections.com. Care packages go through Access Securpak at accesscatalog.com.
- How do phone calls work at Cascade County Regional Correctional Facility?
- Inmates place outgoing calls through Securus. Set up a Securus account and add funds to accept calls. Inmates cannot receive incoming calls.
- Can I do a video visit with someone at Cascade County Regional Correctional Facility?
- Video Connect is available through Securus, and the Sheriff's page links to securustech.net for it. In-person visitation is currently cancelled until further notice due to construction. Confirm the current video visit cost and schedule with the facility or Securus before booking.
- How do I send mail to someone at Cascade County Regional Correctional Facility?
- Address mail to the inmate by full name at Cascade County Detention Facility, 3800 Ulm North Frontage Road, Great Falls, MT 59404. Mail is opened and inspected, then scanned through the Digital Mailing Center to the inmate's tablet, and the original is discarded. Include the sender's full name and address. Mail must be 10 pages or less per envelope, pages no larger than 8.5 by 11 inches, and photos no larger than 5 by 7 inches.
- Can I visit an inmate in person at Cascade County Regional Correctional Facility?
- No, not currently. The Sheriff's Office page states that due to construction, inmate in-person visitation is cancelled until further notice. Confirm the current visit status with the facility before traveling. Video Connect is available through Securus.
- How do I block calls from Cascade County Regional Correctional Facility?
- You can decline individual calls, or contact Securus to block your number. Declining a call does not remove you from the approved list. To stop calls entirely, ask Securus support for a full block.
- What happens if someone is transferred from Cascade County Regional Correctional Facility?
- People sentenced to longer terms are transferred to a state or federal facility, where the provider setup is different. Check the new facility's communication options right after a transfer.
- Can someone at Cascade County Regional Correctional Facility call me?
- Yes, if your number is on their approved call list and you have a funded Securus account. You cannot call the facility to reach an inmate.
- Why did a call from Cascade County Regional Correctional Facility not go through?
- Common causes: no funds in the Securus account, your number is not on the approved list, or your phone blocked the call. Check your account balance, ask the inmate to confirm your number is listed, and check your phone's call blocking settings.
Troubleshooting at Cascade County Regional Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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