Franklin County Correctional Center
Find messaging, video, and phone options for Franklin County Correctional Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Franklin County Sheriff's Office
Franklin County Correctional Center Inmate Communication Overview
Franklin County Correctional Center is part of the jail system operated by the Franklin County Sheriff's Office in Columbus, Ohio. The Sheriff's Office runs more than one corrections building in the county, and people can be held at different sites depending on classification, gender, and how long they've been in custody. The system processes people arrested by the Columbus Division of Police, the Franklin County Sheriff's Office, and other local agencies.
Communication with someone in Franklin County's jail system runs through two providers. GettingOut handles electronic messaging, photo sharing, and money deposits, with a free account at gettingout.com or through the GettingOut app. Securus handles phone calls and video visitation through a separate account at securustech.net. Since Franklin County operates more than one facility, confirm which specific building the person is in before assuming your account details are up to date.
Columbus is centrally located in Ohio, making the county jail system reasonably accessible for families across the state, and public transit reaches much of the city. People held in the system are typically tied to Franklin County court proceedings. If someone is sentenced to a longer term in the Ohio state prison system, they will be transferred to an Ohio Department of Rehabilitation and Correction facility, which uses a different communication provider setup than the county jail.
Facility Information
Contact details and location information for this correctional facility.
Address
2460 Jackson Pike, Columbus, OH 43223
Main Phone
(614) 525-7100
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Communication Options
Available communication services at Franklin County Correctional Center.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Electronic messaging through GettingOut. Confirm the correct facility on your account, since Franklin County runs more than one site.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visitation available through Securus. Schedule ahead for the best availability.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Digital photo sharing through GettingOut, along with standard physical mail.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to accept calls from someone in the Franklin County jail system.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GettingOut
Deposits accepted through GettingOut online or by phone.
Communication Providers at Franklin County Correctional Center
These providers operate communication services at this facility. Each may cover different services.
GettingOut
Handles messaging, photo sharing, and money deposits for the Franklin County jail system.
View GettingOut ServicesSecurus
Handles phone calls and video visitation for the Franklin County jail system.
View Securus ServicesCommunication Rules at Franklin County Correctional Center
- Franklin County operates more than one corrections facility. Confirm the exact building before mailing letters or sending money.
- GettingOut covers messaging, photos, and money. Securus covers phone calls and video visits.
- All communication is subject to review and monitoring by Sheriff's Office staff.
- Only people on the approved contact list can message, call, or visit.
- A transfer to an Ohio Department of Rehabilitation and Correction facility will change the communication providers you need to use.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Franklin County Correctional Center
Common questions from families about communication at this facility.
- How do I contact someone at Franklin County Correctional Center?
- Set up a GettingOut account for messaging, photos, and money, and a separate Securus account for phone calls and video visits. Confirm which Franklin County facility the person is in first, since the Sheriff's Office runs more than one site.
- How do I find out which Franklin County facility someone is being held in?
- The Franklin County Sheriff's Office provides an inmate search on its website. Search by name to confirm the current facility before scheduling a visit or sending mail.
- Can I do a video visit with someone in Franklin County's jail system?
- Yes, video visitation is available through Securus. Create an account, select the correct facility, and choose an open time slot. Confirm current hours before booking.
- What happens after someone is sentenced in Franklin County?
- Shorter sentences may be served within the county system. Longer sentences typically lead to a transfer to an Ohio Department of Rehabilitation and Correction state prison, which uses different communication providers.
- How do I send money to someone in the Franklin County jail system?
- Use GettingOut online or by phone to make a deposit. Make sure you have the correct facility selected, since Franklin County operates multiple buildings.
- How do I find or search for an inmate at Franklin County Correctional Center?
- Use the Franklin County Sheriff's Office inmate information search at sheriff.franklincountyohio.gov/services/inmate-information. Search by name to confirm custody and location.
- How do I send mail to someone at Franklin County Correctional Center?
- Address mail with the inmate's full name and booking number, care of Franklin County Correctional Center. Confirm the correct facility mailing address with the Sheriff's Office first, since Franklin County operates more than one corrections facility.
- Can I visit someone in person at Franklin County Correctional Center?
- In-person visiting requires approval and scheduling. Confirm the current visiting schedule and requirements with the Franklin County Sheriff's Office before traveling, since procedures can change.
- How do I schedule a video visit at Franklin County Correctional Center?
- Schedule video visits through your Securus account. You must be on the inmate's approved visitor list. Book in advance, since same-day visits are generally not available.
Troubleshooting at Franklin County Correctional Center
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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