Louisville Metro Corrections
Find messaging, video, and phone options for Louisville Metro Corrections. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Louisville Metro Government, Department of Corrections
Louisville Metro Corrections Inmate Communication Overview
Louisville Metro Corrections is the jail agency for Louisville and Jefferson County, Kentucky, operating under Louisville Metro Government rather than a county sheriff. The main facility sits in downtown Louisville and processes people arrested by the Louisville Metro Police Department and other local agencies. It holds people awaiting trial in Jefferson County courts as well as people serving shorter county sentences.
Two providers handle communication at Louisville Metro Corrections. GettingOut manages electronic messaging, photo sharing, and money deposits through a free account at gettingout.com or the GettingOut app. Securus manages phone calls and video visitation through a separate account at securustech.net. Setting up and funding both accounts ahead of time makes it easier to stay in touch once someone is booked in.
The downtown location is close to public transit and easy to reach for families in the Louisville metro area. People held at the facility are generally tied to Jefferson County court proceedings. If someone is sentenced to a longer term in the Kentucky state prison system, they will be transferred to a Kentucky Department of Corrections facility, where the available communication providers can be different from Louisville Metro Corrections.
Facility Information
Contact details and location information for this correctional facility.
Address
400 S. Sixth Street, Louisville, KY 40202
Main Phone
(502) 574-8477
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Louisville Metro Corrections.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Electronic messaging through GettingOut. Messages are reviewed before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visitation available through Securus. Schedule in advance for the best availability.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Digital photo sharing through GettingOut, along with standard physical mail options.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to accept calls from someone at the facility.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GettingOut
Deposits accepted through GettingOut online or by phone.
Communication Providers at Louisville Metro Corrections
These providers operate communication services at this facility. Each may cover different services.
GettingOut
Handles messaging, photo sharing, and money deposits for Louisville Metro Corrections.
View GettingOut ServicesSecurus
Handles phone calls and video visitation for Louisville Metro Corrections.
View Securus ServicesCommunication Rules at Louisville Metro Corrections
- GettingOut handles messaging, photos, and money. Securus handles phone calls and video visits.
- All communication is monitored and subject to review by facility staff.
- You must be on the person's approved contact list to message, call, or visit.
- Video visits should be booked in advance through the Securus website or app.
- A transfer to a Kentucky Department of Corrections state prison may change the communication providers you need to use.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Louisville Metro Corrections
Common questions from families about communication at this facility.
- How do I contact someone at Louisville Metro Corrections?
- Create a GettingOut account for messaging, photos, and money, and a separate Securus account for phone calls and video visits. Both accounts need the person's full name and booking information.
- Can I do a video visit with someone at Louisville Metro Corrections?
- Yes. Video visitation is available through Securus. Log in, select the facility, and pick an open slot. Booking ahead of time helps you get a convenient window.
- How do I check if someone is currently in custody in Louisville?
- Louisville Metro Government provides an online inmate search on its corrections webpage at louisvilleky.gov. You can search by name to confirm current custody status.
- What happens after someone is sentenced from Louisville Metro Corrections?
- Shorter county sentences may be served at the same facility. Longer sentences usually lead to a transfer to a Kentucky Department of Corrections state prison, which may use different communication providers.
- How do I send money to someone at Louisville Metro Corrections?
- Use GettingOut online or by phone to make a deposit. Funds are typically applied to the person's account within a day or two.
- How do I find or search for an inmate at Louisville Metro Corrections?
- Use the Sheriff's office or department of corrections official inmate search or roster for Jefferson County, Kentucky. If the inmate does not appear, allow 24 to 72 hours after booking and try alternate spellings.
- How do I send mail to an inmate at Louisville Metro Corrections?
- Include the inmate's full name and ID on every envelope and follow the facility's mail rules. Confirm the current mailing address on the facility's official page before sending.
- Can I receive incoming calls from an inmate at Louisville Metro Corrections?
- No. Inmates can only call out, so you cannot call an inmate directly. The inmate must call you, and your number must be on their approved list.
- How do I block or stop calls from an inmate at Louisville Metro Corrections?
- Contact the facility's phone provider and ask to block the number, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved list.
- How do I schedule or cancel a video visit at Louisville Metro Corrections?
- Schedule video visits through the facility's video visit provider or visitation system. Cancel the same way, as early as possible, and check the facility's visitation page for its cancellation rules.
Troubleshooting at Louisville Metro Corrections
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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