FCI Hazelton
Find messaging, video, and phone options for FCI Hazelton. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- Federal Facility
- Security Level
- Medium / Camp
- Inmate Capacity
- 2,003 approx.
- Established
- 2015
- Operated By
- Federal Bureau of Prisons (BOP)
FCI Hazelton Inmate Communication Overview
Federal Correctional Institution Hazelton is a medium-security federal prison in Preston County in north-central West Virginia. It sits within a larger federal correctional complex that also includes a high-security penitentiary and a secure facility for female inmates, so it is worth double-checking which specific unit your loved one is housed in before setting up communication accounts, since several institutions share the same general location. Hazelton has been operating under Bureau of Prisons management since the mid-2010s.
Communication at FCI Hazelton follows standard BOP procedures. CorrLinks provides electronic messaging through the TRULINCS system, and the inmate must initiate or approve any contact before messages can be exchanged. Phone calls run through ConnectNetwork, the BOP's standard calling platform. As a medium-security facility, phone and messaging access at Hazelton tends to be more structured than at a minimum-security camp, with set call windows and monitored usage, which is typical for BOP institutions at this security level.
Because the Hazelton complex includes multiple separate facilities under similar names, families should confirm the exact institution code using the BOP inmate locator before mailing anything or setting up accounts. FCI Hazelton does not offer remote video visitation. In-person visits require an approved visitor application, and because background checks can take time, it is a good idea to start that process as soon as possible.
Facility Information
Contact details and location information for this correctional facility.
Address
1640 Sky View Drive, Bruceton Mills, WV 26525
Main Phone
(304) 379-1500
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Communication Options
Available communication services at FCI Hazelton.
Messaging
Electronic messages to and from the inmate.
Provider: CorrLinks
Available. Inmate must send the first invitation.
Video Calls
Remote or in-person video visitation.
Remote video visitation is not available at FCI Hazelton.
Photo Sharing
Send approved digital or physical photos.
Physical photos by mail only, subject to BOP content restrictions.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: ConnectNetwork
Inmate-initiated calls with monitored, scheduled access typical of medium security.
Money Transfer
Send funds to commissary or phone accounts.
Provider: ConnectNetwork
Trust fund deposits via ConnectNetwork or the BOP money order process.
Communication Providers at FCI Hazelton
These providers operate communication services at this facility. Each may cover different services.
CorrLinks
Federal messaging via TRULINCS/CorrLinks. Inmate must initiate or approve contact.
View CorrLinks ServicesConnectNetwork
BOP phone system and trust fund deposits, with structured call windows typical of medium-security facilities.
View ConnectNetwork ServicesCommunication Rules at FCI Hazelton
- CorrLinks contact requires inmate initiation. Create your account first, then wait for the inmate's invitation.
- Confirm the exact institution code, since the Hazelton complex includes more than one separate facility.
- Remote video visitation is not available. In-person visits require an approved visitor application in advance.
- All BOP communications are monitored under standard Bureau of Prisons policy.
- Phone and commissary accounts are funded separately through ConnectNetwork.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: FCI Hazelton
Common questions from families about communication at this facility.
- How do I start messaging someone at FCI Hazelton?
- Create a free account at corrlinks.com. You cannot message first. The inmate must send you an invitation from the TRULINCS terminal or approve a request you submit through the system. Once approved, both sides can exchange messages for a small per-message fee.
- How do phone calls work at FCI Hazelton?
- Phone calls use ConnectNetwork. Create an account at connectnetwork.com and add funds tied to your phone number. Calls come from the inmate, generally within scheduled windows typical of medium-security facilities.
- How do I know if my family member is at FCI Hazelton or another nearby facility?
- The Hazelton complex includes several separate institutions. Use the BOP inmate locator at bop.gov/inmateloc to confirm the exact facility code before setting up accounts or sending mail.
- Can I visit someone at FCI Hazelton in person?
- Yes. You must submit a visitor application and pass a background review before being added to the approved visitor list. Processing can take several weeks. Current forms and procedures are available at bop.gov.
- How do I send money to an FCI Hazelton inmate?
- Deposits go through ConnectNetwork at connectnetwork.com, or by mail using the BOP lockbox instructions at bop.gov. Western Union Quick Collect and MoneyGram are also accepted, with processing typically taking one to three business days.
- How do I find or search for an inmate at FCI Hazelton?
- Use the official inmate search at https://www.bop.gov/inmateloc/. If the inmate does not appear, allow 24 to 72 hours after booking and try alternate spellings.
- How do I send mail to an inmate at FCI Hazelton?
- Include the inmate's full name and ID on every envelope and follow the facility's mail rules. Confirm the current mailing address on the facility's official page before sending.
- Can I receive incoming calls from an inmate at FCI Hazelton?
- No. Inmates can only call out, so you cannot call an inmate directly. The inmate must call you, and your number must be on their approved list.
- How do I block or stop calls from an inmate at FCI Hazelton?
- Contact the facility's phone provider and ask to block the number, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved list.
- How do I schedule or cancel a video visit at FCI Hazelton?
- Schedule video visits through the facility's video visit provider or visitation system. Cancel the same way, as early as possible, and check the facility's visitation page for its cancellation rules.
Troubleshooting at FCI Hazelton
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my CorrLinks invite code not working?
- Invite codes expire, and a code only works for the inmate who sent it. Ask the inmate to send a fresh invite, and enter the code exactly as shown. Also confirm the inmate added you to their approved contact list, since messaging cannot start before that step. See our guide: CorrLinks invite code not working
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