Chillicothe Correctional Institution
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- Facility Type
- State Facility
- Security Level
- Medium
- Inmate Capacity
- 2,500 approx.
- Established
- 1988
- Operated By
- Ohio Department of Rehabilitation and Correction (ODRC)
Chillicothe Correctional Institution Inmate Communication Overview
Chillicothe Correctional Institution is a medium-security state prison operated by the Ohio Department of Rehabilitation and Correction, located in Ross County near the city of Chillicothe in south-central Ohio, approximately 50 miles south of Columbus. CCI houses adult male inmates at medium-security classification and is one of several Ohio DOC facilities serving the south-central part of the state. Chillicothe is a small city with historical significance as Ohio's first state capital, and the correctional facility is one of the larger employers in the region.
Communication at Chillicothe Correctional Institution follows ODRC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and link the inmate using their Ohio DOC number. GTL manages phone calls and video visitation under the ODRC statewide contract. The standard setup, JPay for messaging and money, GTL for phone and video, applies here as it does across the Ohio state system. At a medium-security facility like CCI, communication access is generally broader and more routine than at supermax or maximum-security Ohio prisons.
CCI's location about 50 miles south of Columbus makes it accessible for Columbus-area families and those in the surrounding central Ohio region. I-71 provides a direct route from Columbus to the Chillicothe area. For families further afield, JPay messaging and GTL video visits are practical alternatives to the drive. Ohio DOC accounts created for Chillicothe carry over to any other ODRC facility if an inmate is transferred within the state system.
Facility Information
Contact details and location information for this correctional facility.
Address
15802 State Route 104, Chillicothe, OH 45601
Main Phone
(740) 774-7080
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Communication Options
Available communication services at Chillicothe Correctional Institution.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Medium-security allows routine access.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to ODRC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Chillicothe Correctional Institution
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Ohio DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the ODRC statewide contract.
View GTL ServicesCommunication Rules at Chillicothe Correctional Institution
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Messages are reviewed by ODRC staff before delivery.
- ODRC system-wide accounts carry over if the inmate transfers to another Ohio facility.
- Video visits must be scheduled in advance through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Chillicothe Correctional Institution
Common questions from families about communication at this facility.
- How do I send a message to someone at Chillicothe Correctional Institution?
- Create a JPay account at jpay.com and add the inmate using their Ohio DOC number. Purchase stamps and compose your message. ODRC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from Chillicothe CI?
- Phone calls use GTL. Create an account at telmate.com or the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- How far is Chillicothe CI from Columbus?
- Chillicothe Correctional Institution is in Ross County, about 50 miles south of Columbus via US-23 or I-71, roughly a 50-minute drive. For Columbus-area families, in-person visits are very accessible.
- Do accounts carry over if my loved one transfers within Ohio DOC?
- Yes. JPay and GTL serve all ODRC facilities statewide under system-wide contracts. Your accounts, contact history, and records carry over automatically to any other Ohio DOC facility.
- How do I send money to a Chillicothe CI inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Chillicothe Correctional Institution. Add funds via debit or credit card. Processing takes one to two business days.
- How do I find someone at Chillicothe CI?
- Use the ODRC Offender Search at appgateway.drc.ohio.gov/OffenderSearch and search by name or offender number. Offender numbers use an A, R, or W prefix followed by 6 digits.
- How do I get approved to visit Chillicothe CI?
- Submit an ODRC visitor application and wait for approval before visiting. Only approved visitors are admitted. Check ODRC visiting guidelines and bring a valid government-issued photo ID.
- Can I do a video visit with someone at Chillicothe CI?
- Yes. ODRC offers video visits through GTL for approved visitors. Schedule after your visiting application is approved, and confirm the inmate eligibility before booking.
- Can I send mail to someone at Chillicothe CI?
- Yes. Include the inmate full name and offender number on the envelope. All mail is inspected for contraband. Do not send cash, contraband, or prohibited items.
Troubleshooting at Chillicothe Correctional Institution
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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