Cuyahoga County Jail
Find messaging, video, and phone options for Cuyahoga County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial
- Inmate Capacity
- 2,000 approx.
- Established
- 1977
- Operated By
- Cuyahoga County Sheriff's Office
Cuyahoga County Jail Inmate Communication Overview
Cuyahoga County Jail is the pretrial detention facility operated by the Cuyahoga County Sheriff's Office in Cleveland, Ohio. Located in downtown Cleveland near the Justice Center complex, it serves as the primary detention facility for people charged with crimes in Cuyahoga County courts. Cleveland is the second-largest city in Ohio and the county seat of Cuyahoga County. The jail processes thousands of bookings each year and holds a daily population of roughly 1,500 to 2,000 people, the majority awaiting trial. The facility is part of the Cleveland Justice Center, which also houses the county courthouse and Cleveland Municipal Court.
Communication at Cuyahoga County Jail is managed through Securus Technologies, which provides phone calls, video visitation, and messaging services. Families create a Securus account at securustech.net to access all available services. For phone calls, setting up a Securus AdvancePay account linked to your phone number allows you to receive inmate-initiated calls. Remote video visits are available through Securus and can be scheduled in advance. Electronic messaging is also available. Commissary deposits can be processed through Securus or through separate deposit services accepted by the facility.
Cuyahoga County Jail uses Securus, which is distinct from the Ohio DOC state prison system. Ohio state prisons use JPay and GTL. If someone serving time at Cuyahoga County is convicted and transferred to an Ohio state correctional institution, communication platforms will change and new accounts will be needed. The Ohio DOC offender search and the Cuyahoga County inmate search are two separate tools, use the county search for county jail information and the state search for Ohio prison information. Confirming current jurisdiction and location before setting up accounts saves time and prevents funding the wrong system.
Facility Information
Contact details and location information for this correctional facility.
Address
1215 West Third Street, Cleveland, OH 44113
Main Phone
(216) 443-6000
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Remote video visits: Monday to Friday 8:30 AM to 11:00 AM, 1:30 PM to 4:30 PM, and 7:00 PM to 9:00 PM; Saturday and Sunday 8:30 AM to 10:00 AM and 7:00 PM to 9:00 PM. In-person visits: one per week, scheduled 24 hours in advance.
Communication Options
Available communication services at Cuyahoga County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
Electronic messaging via Securus. Messages monitored by jail staff.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits available through Securus. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to Cuyahoga County restrictions. No digital photo service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus AdvancePay account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: Securus
Commissary deposits via Securus. Separate from phone account funding.
Communication Providers at Cuyahoga County Jail
These providers operate communication services at this facility. Each may cover different services.
Securus
Primary provider for Cuyahoga County Jail phone, video, messaging, and commissary deposits.
View Securus ServicesCommunication Rules at Cuyahoga County Jail
- Securus serves Cuyahoga County Jail. Ohio state prisons use JPay and GTL instead.
- All calls, messages, and visits are monitored by Cuyahoga County Sheriff's staff.
- Phone and commissary accounts are maintained separately in Securus.
- Video visits require advance scheduling.
- Senders must be on the approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Cuyahoga County Jail
Common questions from families about communication at this facility.
- How do I contact someone at Cuyahoga County Jail?
- All communication services are through Securus. Create an account at securustech.net or through the Securus app. Set up a prepaid AdvancePay account for phone calls, and use the same account for video visits, messaging, and commissary deposits.
- Can I do a video visit with someone at Cuyahoga County Jail?
- Yes, remote video visits are available through Securus. Log into your account, search for Cuyahoga County Jail, and select an available time slot. Schedule in advance as popular slots fill quickly.
- What changes if someone is transferred from Cuyahoga County to an Ohio state prison?
- Ohio state prisons (ODRC) use JPay for messaging and money, and GTL for phone and video. Securus will no longer be the correct platform. Create JPay and GTL accounts when a transfer is anticipated. Remaining Securus funds do not transfer, contact Securus about refund options.
- How do I find if someone is currently in Cuyahoga County Jail?
- The Cuyahoga County Sheriff's Office provides an inmate search at sheriff.cuyahogacounty.us. You can search by name to confirm current custody status. The county search and the Ohio DOC search are separate tools for separate systems.
- How do I send money to a Cuyahoga County Jail inmate?
- Commissary deposits are processed through Securus. Log into your account and navigate to money transfer. You can add funds via debit or credit card. Commissary and phone funds are held in separate accounts within Securus.
Troubleshooting at Cuyahoga County Jail
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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