ADX Florence
Find messaging, video, and phone options for ADX Florence. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- Federal Facility
- Security Level
- Administrative Maximum
- Inmate Capacity
- 500 approx.
- Established
- 1994
- Operated By
- Federal Bureau of Prisons (BOP)
ADX Florence Inmate Communication Overview
ADX Florence, formally the United States Penitentiary Administrative Maximum Facility, sits in the foothills of south-central Colorado in Fremont County, roughly two hours south of Denver. Opened in 1994, it is the only facility in the federal prison system operating at the administrative maximum security level. The Bureau of Prisons built it specifically to house individuals who posed serious safety or management challenges that standard maximum-security penitentiaries could not contain. The population is small, generally between 350 and 500 people, but includes some of the most extensively monitored federal prisoners in the country. Most inmates at ADX have been transferred from other BOP institutions after serious incidents rather than arriving directly from court.
Communication at ADX Florence follows Bureau of Prisons rules, but the restrictions go further than at any other federal facility. Electronic messaging runs through CorrLinks, the BOP's TRULINCS system, and requires the inmate to have you on their approved contact list before any correspondence is possible. At ADX, that approval process can take significantly longer than at other BOP facilities, sometimes months, because each contact request goes through a more thorough review. Access to CorrLinks is also tied directly to each inmate's current privilege level, which is determined by behavior and program participation. An inmate who has recently lost privileges may have messaging access suspended or reduced.
Phone access at ADX is among the most restricted in the entire federal system. Many housing units permit only a handful of calls per month, and some inmates have no phone access at all depending on their current program status. Remote video visitation is not available at ADX Florence. For most families, CorrLinks messaging is the most consistent and reliable communication option, provided the contact approval has been completed. Confirming the inmate's current access status directly with the facility before setting up or funding any account is strongly recommended. In-person visits are permitted but require advance approval and are conducted under close supervision.
Facility Information
Contact details and location information for this correctional facility.
Address
5880 State Highway 67 South, Florence, CO 81226
Main Phone
(719) 784-9464
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
INMATE NAME & REGISTER NUMBER USP Florence ADMAX U.S. Penitentiary PO Box 8500 Florence, CO 81226
Include the inmate name and ID on all mail.
Commissary / Sending Money
BOP Trust Fund: send money via MoneyGram, Western Union, or money order to the Federal Bureau of Prisons processing center in Des Moines, Iowa. Do not send money to the facility address.
Communication Options
Available communication services at ADX Florence.
Messaging
Electronic messages to and from the inmate.
Provider: CorrLinks
Available but subject to privilege level. Contact approval required before any messaging can begin.
Video Calls
Remote or in-person video visitation.
Remote video visitation is not available at ADX Florence.
Photo Sharing
Send approved digital or physical photos.
Physical photos by mail only, subject to BOP content restrictions. No digital photo service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: ConnectNetwork
Extremely restricted. Many inmates have very few or no phone privileges depending on housing unit.
Money Transfer
Send funds to commissary or phone accounts.
Provider: ConnectNetwork
Trust fund deposits via ConnectNetwork or BOP money order process.
Communication Providers at ADX Florence
These providers operate communication services at this facility. Each may cover different services.
CorrLinks
BOP electronic messaging via TRULINCS. Contact approval is required and may take longer than at other BOP facilities.
View CorrLinks ServicesConnectNetwork
BOP phone system and trust fund deposits. Phone access is highly restricted at ADX Florence.
View ConnectNetwork ServicesCommunication Rules at ADX Florence
- All contact, mail, CorrLinks, and phone, requires prior approval. Contact list additions take longer than at most BOP facilities.
- CorrLinks access depends on the inmate's current privilege level and may be suspended for disciplinary reasons.
- Phone calls are strictly limited. Some housing units permit no inmate-initiated calls at all.
- Video visitation is not offered at ADX Florence under any circumstances.
- In-person visits require advance approval and are conducted under strict security conditions.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: ADX Florence
Common questions from families about communication at this facility.
- Can I email someone at ADX Florence?
- Yes, CorrLinks is the messaging platform. However, the inmate must first have you added to their approved contact list, and that process takes longer at ADX than at other BOP facilities. Once approved, go to corrlinks.com to create an account and begin correspondence. The inmate must initiate or approve your contact request through the TRULINCS system.
- Are phone calls available at ADX Florence?
- Phone access at ADX Florence is highly restricted. Most inmates are limited to very few calls per month, and some have no phone access depending on their housing unit and privilege level. Confirm the inmate's current status directly with the facility before setting up a ConnectNetwork account to avoid funding an account you may not be able to use.
- Is video visitation available at ADX Florence?
- No. Remote video visitation is not available at ADX Florence. In-person visits are allowed but must be scheduled well in advance and require formal approval. The facility is in a remote part of Colorado, which makes in-person visits logistically difficult for most families.
- How long does it take to get approved as a contact at ADX Florence?
- Contact approval at ADX Florence typically takes longer than at other federal facilities because each request undergoes a more detailed review. Families should expect the process to take weeks to months rather than days. Starting the approval process as early as possible is strongly recommended.
- How do I send money to someone at ADX Florence?
- Trust fund deposits for ADX Florence inmates are processed through ConnectNetwork at connectnetwork.com, or by money order mailed to the BOP's designated lockbox. Western Union Quick Collect and MoneyGram are also accepted at most BOP facilities. Funds go to the inmate's trust account for commissary purchases.
Troubleshooting at ADX Florence
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my CorrLinks invite code not working?
- Invite codes expire, and a code only works for the inmate who sent it. Ask the inmate to send a fresh invite, and enter the code exactly as shown. Also confirm the inmate added you to their approved contact list, since messaging cannot start before that step. See our guide: CorrLinks invite code not working
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