ACI Medium Security
Find messaging, video, and phone options for ACI Medium Security. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Rhode Island Department of Corrections
ACI Medium Security Inmate Communication Overview
ACI Medium Security is a state correctional facility in Providence County, Rhode Island, operated by the Rhode Island Department of Corrections. Communication for families follows the standard process used across Rhode Island correctional facilities: contact is inmate-initiated, all communications are monitored, and each service is funded through a separate account.
Communication at ACI Medium Security is handled through JPay and Securus. JPay handles electronic messaging, photo sharing, money transfers. Securus handles phone calls, video visits. Create an account with each provider you plan to use, and be ready with the inmate's full name and ID number when you set up.
Before creating any account or sending funds, confirm your loved one's current facility placement using the appropriate inmate locator. Providers and rules change when someone is transferred, so an account that works today may not be correct after a move. Visiting hours and communication rules can also change with little notice, so check the operating agency's website before relying on any single method.
Facility Information
Contact details and location information for this correctional facility.
Address
51 West Road, Cranston, RI 02920
Main Phone
(401) 462-3771
Administrative line — not for inmate calls
Visit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
In-person and video visiting blocks are 1:15 to 2:45 PM, 4:15 to 6:00 PM, and 6:15 to 8:30 PM, with a video-only block 8:30 to 9:30 AM. There are no visits on Tuesdays. Professional visits run seven days a week, 8:00 AM to 8:30 PM. Schedules vary by housing unit and entrance cutoff times apply.
Communication Options
Available communication services at ACI Medium Security.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Electronic messaging is reviewed by facility staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits are scheduled in advance through the provider platform.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos can be attached to messages through the provider.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Calls are inmate-initiated. Fund an account so calls can connect.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Deposit funds for commissary and communication through the provider.
Communication Providers at ACI Medium Security
These providers operate communication services at this facility. Each may cover different services.
JPay
Handles messaging, photo sharing, money transfers.
View JPay ServicesSecurus
Handles phone calls, video visits.
View Securus ServicesCommunication Rules at ACI Medium Security
- JPay handles messaging. Create your account first and add the inmate using their full name and ID number.
- Securus handles phone calls. Fund an account so inmate-initiated calls can connect.
- All communications are monitored and reviewed under the operating agency's policy.
- Confirm current facility placement with the inmate locator before creating accounts or sending funds.
- Visiting hours and communication rules can change with little notice. Check the operating agency's website first.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: ACI Medium Security
Common questions from families about communication at this facility.
- How do I message someone at ACI Medium Security?
- Create an account with JPay, add the inmate by name and ID number, and send your message. Messages are reviewed by staff before delivery, so allow some time for a reply.
- How do phone calls work at ACI Medium Security?
- Phone calls run through Securus. Set up a prepaid account linked to your phone number so the inmate can call you. All calls are inmate-initiated and subject to the facility's monitored call schedule.
- Can I do a video visit with someone at ACI Medium Security?
- Video visits are available through Securus. Create an account, look up the facility, and schedule an available time slot in advance.
- How do I find out where someone is being held?
- Use the operating agency's online inmate search to confirm current custody status and facility before setting up any communication account. Providers differ by facility, so verifying placement first avoids funding the wrong platform.
- How do I send money to someone at ACI Medium Security?
- Deposits go through JPay. Create an account, select the inmate's trust account, and add funds by debit or credit card. Processing usually takes one to three business days.
- How do I send mail to someone at ACI Medium Security?
- Address mail with the person's full name and ID number. All mail is inspected before delivery.
- How do I schedule a video visit at ACI Medium Security?
- Video visits are scheduled through Securus. Check the housing unit schedule first, since visiting blocks vary by unit, and note that there are no visits on Tuesdays.
- Why does the visiting schedule depend on housing unit at ACI Medium Security?
- Visiting blocks are assigned by housing unit, so two people at the same facility can have different visiting days and times. Confirm the person's housing unit and its visiting block before traveling.
- Can attorneys visit at ACI Medium Security?
- Professional visits run seven days a week, 8:00 AM to 8:30 PM. Attorneys should confirm the current procedure with the facility before traveling.
Troubleshooting at ACI Medium Security
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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