New Mexico Prison Communication Directory

Who provides phone, video, mail, and money services in New Mexico state prisons?

Phone calls run through Smart Communications, per the NMCD 2025 Annual Report (Smart Communications deployed statewide) and Worth Rises data (January 2026) listing Smart Communications as the NMCD phone vendor at $0.60 per 15-minute call; earlier reporting named Securus in 2022. Video visits run through Smart Communications on inmate tablets, per the NMCD visitation page, and require NMCD approval. General mail for the eight state-run prisons goes to Smart Communications in Seminole, Florida, where it is scanned and uploaded to the inmate's tablet; get the facility-specific PO Box from NMCD's Inmate Mail Addresses page. Money is the least clear part: NMCD trust-account policy requires funds by US mail money order from senders on the approved visitor list, while directory pages report JPay online and phone deposits. Confirm the current deposit method with the facility before sending money. Inmates cannot receive incoming phone calls; they place outgoing calls to people on their approved phone list. To get on the list, write to the inmate with your phone number and the inmate may request to add you.

How do visits work in New Mexico state prisons?

All visitors must be on the inmate's current approved visitation list, and each inmate may have up to 15 approved visitors. Visitor applications must be renewed every two years. Only one visit a week is scheduled per inmate, per the NMCD visitation page. In-person visits are scheduled in advance and, at the facility described on the NMCD visitation page, run Monday to Friday in two-hour blocks (8:00 to 10:00 a.m., 10:00 a.m. to 12:00 p.m., 1:00 to 3:00 p.m.), with no visitation on weekends and visitation on most holidays. In-person barrier visits are non-contact unless the visitor is immediate family with proof of kinship. Visitors may bring up to $30 in loose change for vending machines; hats, sunglasses (unless prescription), cellphones, and other electronics are not allowed in visiting areas. Video visits are done through Smart Communications on inmate tablets, not scheduled through the facility; you must be approved through NMCD first. Schedules vary by facility, so confirm the current visiting schedule with the facility before traveling.

How do mail and money differ between state prisons and county jails in New Mexico?

In NMCD state prisons, personal mail for the eight state-run prisons goes to Smart Communications in Seminole, Florida, where it is scanned and uploaded to the inmate's tablet; get the facility-specific PO Box from NMCD's Inmate Mail Addresses page. Mail must include the inmate's name and NMCD number or it is returned. Cash and personal checks are not accepted; packages with money or checks are returned unopened. All non-legal mail may be opened and inspected. Legal and privileged mail goes directly to the facility, is opened in the inmate's presence, photocopied with the inmate present, and the original is shredded. The privately operated Otero County Prison Facility also routes mail to Smart Communications in Seminole, Florida (PO Box 9211), per NMCD's Inmate Mail Addresses page. County jails set their own contracts and may use completely different vendors and mail routes. For example, Lea County's official page lists ViaPath phone services (GettingOut for messaging and visits, AdvancePay, PIN Debit). Check the specific jail's page before setting up any account.