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Northeast • State Directory

Massachusetts Prison Communication Directory

Find messaging, video, and phone options for Massachusetts correctional facilities. Compare providers and discover what's available at any facility. Free, no account required.

82+Facilities
14+Counties
4+Providers
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Massachusetts Inmate Communication Overview

Massachusetts operates its state prison system through the Massachusetts Department of Correction (MADOC). Phone calls and electronic messaging from all Massachusetts state prison and county jail facilities are free under legislation signed by Governor Maura Healey. Massachusetts was the fifth state to make prison calls free and the first state to include county jails in the free call program. The law took effect December 1, 2023. Free calls save Massachusetts families an average of $1,801 per year according to a Worth Rises study published in 2026.

Massachusetts was the fifth state to mandate free telecommunications from its lockups, after Connecticut in 2021, California and Minnesota in 2023. The Connecticut and Massachusetts legislation both extended free calls to county jails, making Massachusetts unique among free-call states in covering both state and county facilities. You do not need a prepaid calling account to receive calls from Massachusetts state prisons or county jails. You still need to be on the approved contact list to receive calls.

Find the Massachusetts DOC number and current facility using the MADOC inmate search at mass.gov/doc. The DOC number must appear on all mail sent to Massachusetts state facilities. For federal inmates in Massachusetts including those at FMC Devens, use CorrLinks for messaging and ConnectNetwork for phone calls, which are separate federal systems and not covered by the state free call program.

Are phone calls free at Massachusetts state prisons and county jails?

Yes. Phone calls and electronic messaging are free at all Massachusetts DOC state prisons and county jails under legislation that took effect December 1, 2023. Massachusetts was the first state to include county jails in a free call program. You do not need a prepaid account. Free calls save families an average of $1,801 per year according to a 2026 Worth Rises report.

Which provider handles communication at Massachusetts state facilities?

Since calls are free, the focus is on being on the approved contact list rather than funding a calling account. Use the MADOC inmate search at mass.gov/doc to find the DOC number and current facility. For federal inmates at FMC Devens, use CorrLinks for messaging and ConnectNetwork for calls, which are not free under the state program.

What is the most common mistake Massachusetts prison families make?

Thinking that federal facilities in Massachusetts are covered by the free call program is a common mistake. FMC Devens is a federal Bureau of Prisons facility and uses CorrLinks for messaging and ConnectNetwork for phone calls. These are not free under the Massachusetts state law. Only MADOC state prisons and county jails are covered by the free communication program.

Massachusetts Facility Breakdown

Correctional facilities by type across the state.

8

Federal Facilities

Bureau of Prisons institutions

10

State Prisons

State department of corrections

56

County Jails

Local detention centers and jails

8

Private Facilities

Privately operated correctional facilities

Counties Covered

Major counties in Massachusetts with correctional facilities.

14 counties shown

County detail pages are under development and will be available soon.

Suffolk CountyMiddlesex CountyWorcester CountyEssex CountyNorfolk CountyBristol CountyHampden CountyPlymouth CountyBarnstable CountyHampshire CountyBerkshire CountyFranklin CountyDukes CountyNantucket County

Communication Providers in Massachusetts

These providers serve correctional facilities across the state. Availability varies by facility.

JPay

Messaging, photo sharing, and money transfer for Massachusetts Department of Correction state prisons.

View JPay Guide

Securus

Phone and video calling at Massachusetts state prisons and county Houses of Correction.

View Securus Guide

GTL

Phone and video services at select Massachusetts county correctional facilities.

View GTL Guide

CorrLinks

Email communication for federal Bureau of Prisons facilities in Massachusetts.

View CorrLinks Guide
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Featured Massachusetts Facilities

Sample correctional facilities with communication information. Full facility list coming soon.

Norfolk County

MCI-Cedar Junction

State Prison
MessagingPhone CallsMoney Transfer
View Details
Suffolk County

Suffolk County House of Correction

County Jail
Video CallsPhone CallsMoney Transfer
View Details
Worcester County

FMC Devens

Federal Prison
Messaging (CorrLinks)Phone Calls
View Details
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Massachusetts Inmate Communication FAQ

Are phone calls free at Massachusetts state prisons?▼
Yes. Phone calls and electronic messaging are free at all Massachusetts DOC state prisons and county jails under legislation effective December 1, 2023. Massachusetts was the fifth state to make calls free and the first to include county jails. Free calls save families an average of $1,801 per year. You do not need a prepaid account but must be on the approved contact list.
Are Massachusetts county jails also covered by the free call program?▼
Yes. Massachusetts was the first state to include county jails in a free call program. Both state prisons and county jails in Massachusetts offer free phone calls and electronic messaging under the legislation signed by Governor Healey. This is unique among free-call states as most only cover state DOC facilities.
How do I find someone in a Massachusetts state prison?▼
Use the MADOC inmate search at mass.gov/doc to find the DOC number and current facility. The DOC number must appear on all mail. For federal inmates at FMC Devens use the Bureau of Prisons locator at bop.gov. Federal inmates are not covered by the Massachusetts free call program.
Is FMC Devens covered by the free call program?▼
No. FMC Devens is a federal Bureau of Prisons facility. Federal prisons are completely separate from MADOC state facilities. The Massachusetts free call law applies only to state DOC prisons and county jails. Federal inmates use CorrLinks for messaging and ConnectNetwork for phone calls, which are not free.
Do I still need to do anything to receive free calls?▼
Yes. Even though calls are free you must be on the approved contact list to receive calls. The inmate adds approved contacts from inside the facility. Contact the facility if you are not receiving calls to confirm you are on the approved list. Video visits may require advance scheduling.
How do I send money to someone at a Massachusetts state prison?▼
Since calls are free the primary reason to send money is for commissary purchases. Contact the specific MADOC facility or check mass.gov/doc for current approved deposit methods. Always include the inmate DOC number on all transactions.
How much money do free calls save Massachusetts families?▼
According to a Worth Rises study published in 2026, free calls save Massachusetts families an average of $1,801 per year. Massachusetts had the highest savings per family among free-call states because it previously had among the highest per-minute rates. Connecticut families save an average of $1,801 per year as well.
What happens when my loved one transfers from a Massachusetts county jail to a state prison?▼
Both Massachusetts county jails and state prisons offer free calls under the same law. The transition should be seamless in terms of call costs. Confirm the new facility and DOC number using the MADOC search at mass.gov/doc after the transfer and contact the new facility to be added to the approved list.

Communication Options in Massachusetts

Browse every way families stay connected with incarcerated loved ones.

Messaging

Electronic messaging providers and rules.

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Video Calls

Video visitation scheduling and providers.

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Photo Sharing

Approved photo delivery services.

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Phone Calls

Inmate calling providers and rates.

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Money Transfer

Send funds to commissary and phone accounts.

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Find All Massachusetts Communication Options

Search 82+ correctional facilities across Massachusetts. Discover which providers serve each facility and what messaging, video, and phone options are available. Free, with no account required.

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