FMC Devens
Find messaging, video, and phone options for FMC Devens. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- Federal Facility
- Security Level
- Administrative
- Inmate Capacity
- 1,000 approx.
- Established
- 1999
- Operated By
- Federal Bureau of Prisons (BOP)
FMC Devens Inmate Communication Overview
Federal Medical Center Devens is an administrative-security federal prison in Worcester County, Massachusetts, that specializes in medical and mental health care for male inmates. As a federal medical center, or FMC, Devens serves as a referral site for inmates from across the federal system who need ongoing medical treatment, surgery, or mental health services beyond what a standard institution can provide. The facility also includes an adjacent minimum-security satellite camp on the same grounds.
Because FMC Devens houses inmates with significant medical or mental health needs, communication and visiting procedures can be a bit different than at a standard federal prison. Some inmates may have limited ability to use the TRULINCS terminals depending on their treatment schedule or medical condition, so families should be patient if responses are slower than expected. CorrLinks still handles electronic messaging, and the inmate must initiate or approve contact before messages can be exchanged. Phone calls run through ConnectNetwork, the standard BOP calling platform.
FMC Devens does not offer remote video visitation. In-person visits are available and generally follow standard BOP visiting rules, though families should check ahead of time in case a loved one's medical treatment affects visiting availability on a given day. A visitor application and background review are required before an in-person visit can be scheduled, so it is worth starting that process early.
Facility Information
Contact details and location information for this correctional facility.
Address
42 Patton Road, Ayer, MA 01432
Main Phone
(978) 796-1000
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
INMATE NAME and REGISTER NUMBER, FMC Devens, FEDERAL MEDICAL CENTER, P.O. BOX 879, AYER, MA 01432
Include the inmate name and ID on all mail.
Commissary / Sending Money
Do NOT send money to an inmate using this facility address. All funds sent through the mail must be addressed to a processing center in Des Moines, Iowa. Applies to all Federal inmates
Communication Options
Available communication services at FMC Devens.
Messaging
Electronic messages to and from the inmate.
Provider: CorrLinks
Available, though response times may vary with an inmate's medical or treatment schedule.
Video Calls
Remote or in-person video visitation.
Remote video visitation is not available at FMC Devens.
Photo Sharing
Send approved digital or physical photos.
Physical photos by mail only, subject to BOP content restrictions.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: ConnectNetwork
Inmate-initiated calls through the standard BOP phone system.
Money Transfer
Send funds to commissary or phone accounts.
Provider: ConnectNetwork
Trust fund deposits via ConnectNetwork or the BOP money order process.
Communication Providers at FMC Devens
These providers operate communication services at this facility. Each may cover different services.
CorrLinks
Federal messaging via TRULINCS/CorrLinks. Response times can vary depending on an inmate's medical treatment schedule.
View CorrLinks ServicesConnectNetwork
BOP phone system and trust fund deposits, available to the general and medical inmate populations alike.
View ConnectNetwork ServicesCommunication Rules at FMC Devens
- CorrLinks contact requires inmate initiation. Create your account first, then wait for the inmate's invitation.
- FMC Devens is a medical referral center, so messaging and call frequency can vary with treatment schedules.
- Remote video visitation is not available. In-person visits require an approved visitor application in advance.
- All BOP communications are monitored under standard Bureau of Prisons policy.
- Phone and commissary accounts are funded separately through ConnectNetwork.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: FMC Devens
Common questions from families about communication at this facility.
- How do I start messaging someone at FMC Devens?
- Create a free account at corrlinks.com. You cannot message first. The inmate must send you an invitation from the TRULINCS terminal or approve a request you submit through the system. Keep in mind that medical treatment schedules can sometimes slow down response times.
- How do phone calls work at FMC Devens?
- Phone calls use ConnectNetwork. Create an account at connectnetwork.com and add funds tied to your phone number. The inmate calls you directly, subject to facility scheduling.
- Why does FMC Devens have different procedures than other federal prisons?
- FMC Devens is a Federal Medical Center that treats inmates with significant medical or mental health needs. Some day-to-day routines, including communication access, can be affected by an individual's treatment plan.
- Can I visit someone at FMC Devens in person?
- Yes. You must submit a visitor application and pass a background review before being added to the approved visitor list. It is a good idea to confirm visiting availability ahead of time, since medical appointments can occasionally affect scheduling.
- How do I send money to an FMC Devens inmate?
- Deposits go through ConnectNetwork at connectnetwork.com, or by mail using the BOP lockbox instructions at bop.gov. Western Union Quick Collect and MoneyGram are also accepted, with processing typically taking one to three business days.
- How do I find or search for an inmate at FMC Devens?
- Use the BOP Inmate Locator at bop.gov/inmateloc. Search by full name and register number. Confirm whether the person is at the medical center or the satellite camp, since the two units share the same mailing address but have different routines.
- How do I send mail to an inmate at FMC Devens?
- Address mail as follows: INMATE NAME and REGISTER NUMBER, FMC Devens, FEDERAL MEDICAL CENTER, P.O. BOX 879, AYER, MA 01432. For the camp, add SATELLITE CAMP after the facility name. Include the inmate's full name and register number on every envelope.
- Can I visit someone who is in the medical unit at FMC Devens?
- Visiting depends on the inmate's medical status and housing unit. Contact the facility or the inmate's unit team before traveling to confirm whether visits are permitted and what restrictions apply.
- How do I block or stop calls from an inmate at FMC Devens?
- Contact ConnectNetwork and ask to block calls from the facility, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved call list.
Troubleshooting at FMC Devens
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my CorrLinks invite code not working?
- Invite codes expire, and a code only works for the inmate who sent it. Ask the inmate to send a fresh invite, and enter the code exactly as shown. Also confirm the inmate added you to their approved contact list, since messaging cannot start before that step. See our guide: CorrLinks invite code not working
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