Best Inmate Messaging Services
Compare the top inmate messaging platforms including JPay, CorrLinks, ConnectNetwork, and GettingOut to find the right option for your situation.
Introduction
The right inmate messaging service depends on where your loved one is housed, not which platform you prefer. Each facility contracts with one provider, and you must use that provider. This guide compares the main platforms to help you understand what to expect from each one.
The platforms covered here are JPay, CorrLinks, ConnectNetwork, GettingOut, and TextBehind.
Guide Content
JPay
JPay is the most widely used platform for state prisons. It operates in dozens of states and offers messaging, video visitation, money transfer, and in some facilities, tablet-based digital content.
Messaging uses a stamp system at roughly $0.33 to $0.47 per message. The JPay app is available for iOS and Android. Setup is straightforward. JPay does not serve federal prisons.
CorrLinks
CorrLinks is exclusively for federal Bureau of Prisons facilities. It handles messaging only. The inmate must invite you before you can correspond. There is no app. The website functions on mobile but was designed for desktop use.
Costs are per-message and charged to both parties. CorrLinks is not optional if your loved one is in a federal facility. It is the only approved platform.
ConnectNetwork
ConnectNetwork, operated by Global Tel Link, serves a large network of state prisons and county jails. It offers messaging, video visits, phone account management, and money transfers.
The platform is widely available across both state and county systems, making it one of the most broadly applicable options. Interface quality and pricing have improved over recent years.
GettingOut and TextBehind
GettingOut is common at county jails. It focuses on video visitation and messaging, with a mobile app that handles most features. If your loved one is in a county jail, GettingOut is worth checking first.
TextBehind specializes in print-and-deliver letters and photos. You type a message online, and it is printed and delivered to the inmate like physical mail. This is useful at facilities that do not offer electronic messaging. Cost is around $0.49 per message.
Key Takeaways
The most important things to remember from this guide.
- You must use the platform your loved one's facility contracts with. You cannot choose freely.
- JPay serves most state prisons. CorrLinks is exclusive to federal Bureau of Prisons facilities.
- ConnectNetwork covers a broad mix of state prisons and county jails.
- GettingOut is common at county jails and focuses on video and messaging.
- TextBehind delivers printed messages where electronic messaging is not available.
- Use the facility's detail page on this site to see which platforms are available.
Related Glossary Terms
Key terms you may encounter while reading about Best Inmate Messaging Services.
Inmate Messaging
Inmate messaging is a digital service that lets families and approved contacts send written messages to incarcerated loved ones through a facility-contracted platform such as JPay or CorrLinks.
TechnologyElectronic Messaging
Electronic messaging in the correctional system is a digital service that allows incarcerated people and their approved contacts to exchange written messages through a facility-contracted platform, similar to email but with review and restrictions applied.
Related Providers
Communication platforms relevant to Best Inmate Messaging Services.
JPay
Messaging, photos, and money transfer for state inmates
CorrLinks
Official federal Bureau of Prisons email communication system
ConnectNetwork
Phone, video, and messaging for federal and county facilities
GettingOut
Video visitation and messaging for county jails nationwide
TextBehind
Simple messaging and photo delivery for incarcerated loved ones
Provider Comparisons
Side-by-side comparisons of the communication platforms mentioned in this guide.
Frequently Asked Questions
Common questions about Best Inmate Messaging Services, answered in plain language.
Can I use multiple messaging platforms for one person?
What if the facility switches providers?
Which platform has the best mobile app?
Is there a platform that works at all facilities?
People Also Ask
Related questions families often search for alongside this topic.
What is Inmate Messaging?
Inmate messaging is a digital service that lets families and approved contacts send written messages to incarcerated loved ones through a facility-contracted platform such as JPay or CorrLinks.
Read full definitionWhat is Electronic Messaging?
Electronic messaging in the correctional system is a digital service that allows incarcerated people and their approved contacts to exchange written messages through a facility-contracted platform, similar to email but with review and restrictions applied.
Read full definitionRelated Guides
More guides that cover topics connected to what you just read.
How JPay Works
A complete guide to JPay, the most widely used inmate communication platform for state prisons, covering messaging, video, money transfer, and account setup.
How CorrLinks Works
Learn how CorrLinks works for messaging federal inmates, how to register, how the approval process works, and what the service costs.
How ConnectNetwork Works
Learn how ConnectNetwork, operated by Global Tel Link, works for inmate communication across state prisons and county jails.
Ready to Get Started?
Use this information to find the right communication option for your situation. Browse providers, compare services, or search the facility directory.