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County JailNorth Carolina• Facility Guide

Wake County Detention Center

Find messaging, video, and phone options for Wake County Detention Center. Compare providers and discover what communication services are available. Free, no account required.

County JailType
Wake CountyCounty
PretrialSecurity
Facility Type
County Facility
Security Level
Pretrial
Inmate Capacity
1,000 approx.
Established
1994
Operated By
Wake County Sheriff's Office

Wake County Detention Center Inmate Communication Overview

Wake County Detention Center is the pretrial detention facility operated by the Wake County Sheriff's Office in Raleigh, North Carolina. Located on Hammond Road in southern Raleigh, the facility serves as the primary jail for the Wake County criminal court system. Raleigh is the state capital of North Carolina and the second-largest city in the state, and it sits at the center of the Research Triangle region. The detention center holds several hundred to over a thousand people on any given day, most of them awaiting court proceedings in Wake County courts.

Communication at Wake County Detention Center is managed through GTL, which provides phone calls, video visitation, and electronic messaging services under the county contract. Families create a GTL account to access all services. For phone calls, a GTL prepaid account funded with your phone number allows you to receive inmate-initiated calls. Remote video visits are available and can be scheduled through GTL. Electronic messaging through GTL delivers messages digitally within the facility. Commissary deposits can be processed through GTL or AccessCorrections.

Wake County uses GTL for its county jail, which is a different system from what North Carolina state prisons use. North Carolina DOC state prisons operate under separate provider contracts. If someone held at Wake County is convicted and transferred to a North Carolina state correctional institution, communication providers will change and new accounts may be needed. The Wake County Sheriff's Office provides an online inmate search to confirm current custody status. FCC Butner, the federal prison complex in Granville County nearby, uses CorrLinks and ConnectNetwork — a completely different system from the Wake County jail.

Facility Information

Contact details and location information for this correctional facility.

Address

3301 Hammond Road, Raleigh, NC 27603

Main Phone

(919) 856-6900

Administrative line — not for inmate calls

Official Website

Visit official site

Communication Options

Available communication services at Wake County Detention Center.

Messaging

Available

Electronic messages to and from the inmate.

Provider: GTL

Electronic messaging via GTL. Messages monitored by Wake County Sheriff's staff.

Video Calls

Available

Remote or in-person video visitation.

Provider: GTL

Remote video visits available through GTL. Schedule in advance.

Photo Sharing

Limited

Send approved digital or physical photos.

Physical photo mail subject to Wake County restrictions. No digital photo service.

Phone Calls

Available

Inmate-initiated phone calls to approved numbers.

Provider: GTL

Fund a GTL prepaid account to receive inmate-initiated calls.

Money Transfer

Available

Send funds to commissary or phone accounts.

Provider: GTL

Commissary deposits via GTL or AccessCorrections.

Communication Providers at Wake County Detention Center

These providers operate communication services at this facility. Each may cover different services.

GTL

MessagingVideoPhotosPhoneMoney Transfer

Primary provider for all Wake County Detention Center communication services.

Learn More About GTL

Communication Rules at Wake County Detention Center

  • GTL serves Wake County Detention Center. FCC Butner (federal) and NC state prisons use different providers.
  • All calls, messages, and visits are monitored by Wake County Sheriff's staff.
  • One GTL account covers all Wake County jail communication services.
  • Video visits require advance scheduling.
  • Senders must be on the inmate's approved contact list.

Other correctional facilities with communication guides.

NCFederal

Federal Correctional Complex Butner

Granville County
Low / Medium / High
View Guide
SCState

Broad River Correctional Institution

Richland County
Maximum
View Guide
PACounty

Philadelphia Detention Center

Philadelphia County
Pretrial / Sentenced
View Guide

Frequently Asked Questions — Wake County Detention Center

Common questions from families about communication at this facility.

How do I contact someone at Wake County Detention Center?
All communication services — phone, video, messaging, and money — are through GTL. Create an account at telmate.com or through the GTL Connect app. One account covers all services at Wake County Detention Center.
Can I do a video visit at Wake County Detention Center?
Yes, remote video visits are available through GTL. Log into your account, navigate to video visitation, select Wake County Detention Center, and choose an available time slot. Schedule in advance for best availability.
Is Wake County Detention Center the same as FCC Butner?
No. FCC Butner is a federal Bureau of Prisons complex in Granville County, a different county from Wake. Federal inmates at FCC Butner use CorrLinks and ConnectNetwork. Wake County Detention Center is a county jail using GTL. They are completely separate facilities with separate provider systems.
How do I find if someone is in Wake County Detention Center?
The Wake County Sheriff's Office provides an inmate search online at wakegov.com/departments-agencies/sheriff. Search by name to confirm current custody status and booking information.
How do I send money to a Wake County Detention Center inmate?
Commissary deposits are made through GTL at telmate.com or through AccessCorrections. Add funds via debit or credit card. Processing typically takes one business day.

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