State Correctional Institution Dallas
Find messaging, video, and phone options for State Correctional Institution Dallas. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Pennsylvania Department of Corrections
State Correctional Institution Dallas Inmate Communication Overview
State Correctional Institution Dallas is a state prison operated by the Pennsylvania Department of Corrections in Dallas, Luzerne County, in the northeastern part of the state near Wilkes-Barre. SCI Dallas houses men serving state sentences and has operated for decades as one of the larger institutions in the Pennsylvania DOC system. The campus also includes a minimum-security unit, so families should confirm the exact housing unit when reaching out to someone there.
Like other Pennsylvania state prisons, SCI Dallas uses four separate systems: Securus for phone calls, ViaPath/ConnectNetwork for email, JPay for money transfers, and Smart Communications for mail. Email runs through ConnectNetwork at web.connectnetwork.com; all emails are reviewed. JPay processes money transfers only. Mail goes to Smart Communications in St. Petersburg, Florida, where it is scanned and printed for delivery. Video visits are free through the DOC's own Inmate Visitation System (IVS) at inmatevisitation.cor.pa.gov, scheduled at least 2 days in advance.
Wilkes-Barre and the surrounding Luzerne County area are reachable from most of northeastern Pennsylvania and parts of New York and New Jersey within a few hours' drive, which keeps in-person visits realistic for many families. For those farther away, Securus calls, free IVS video visits, ViaPath email, and JPay money services are the more practical option day to day. Keep contact information updated with the facility, since approval for new visitors or contacts can take time to process.
Facility Information
Contact details and location information for this correctional facility.
Address
1000 Follies Road, Dallas, PA 18612
Main Phone
(570) 675-1101
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at State Correctional Institution Dallas.
Messaging
Electronic messages to and from the inmate.
Provider: ViaPath (ConnectNetwork)
Email through ConnectNetwork at web.connectnetwork.com. All emails are reviewed.
Video Calls
Remote or in-person video visitation.
Provider: PA DOC Inmate Visitation System (IVS)
Video visits are free. Schedule at least 2 days in advance at inmatevisitation.cor.pa.gov.
Photo Sharing
Send approved digital or physical photos.
Provider: Smart Communications (mail)
Up to 25 photos per mailing; no obscenity, explicit content, or nudity; originals destroyed after 45 days.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Inmate-initiated calls. Fund a Securus account to receive calls; 800-844-6591.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
JPay processes all payments: website, phone 800-574-5729, money order to JPay, lobby kiosks. Money orders not accepted at SCIs.
Communication Providers at State Correctional Institution Dallas
These providers operate communication services at this facility. Each may cover different services.
Securus
Phone calls for PA DOC state prisons. Fund a Securus account to receive inmate-initiated calls.
View Securus ServicesViaPath
Email for PA DOC state prisons via ConnectNetwork at web.connectnetwork.com.
View ViaPath ServicesJPay
Money transfers for PA DOC state prisons. JPay processes all credit card and money order payments.
View JPay ServicesSmart Communications
Mail scanning for PA DOC state prisons. Photos up to 25 per mailing.
Communication Rules at State Correctional Institution Dallas
- Four separate systems: Securus for phone, ViaPath for email, JPay for money, Smart Communications for mail. Setting up the wrong one is the most common mistake.
- All messages, calls, and video visits are subject to monitoring and review by DOC staff.
- SCI Dallas includes more than one housing unit on its campus, so confirm the exact unit when setting up contact.
- Securus, ViaPath, JPay, and Smart are statewide PA DOC systems, so the same accounts generally continue to work after a transfer to another state facility.
- Video visits through the free IVS typically require scheduling at least 2 days in advance.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: State Correctional Institution Dallas
Common questions from families about communication at this facility.
- How do I send a message to someone at SCI Dallas?
- Email runs through ViaPath/ConnectNetwork at web.connectnetwork.com. Set up a ViaPath Friends and Family account (1-877-650-4249) to send email to someone at SCI Dallas. All emails are reviewed by DOC staff before delivery. The DOC is not responsible for ViaPath accounts or troubleshooting.
- How do I set up a video visit at SCI Dallas?
- Video visits are free through the DOC's Inmate Visitation System (IVS) at inmatevisitation.cor.pa.gov. Create an IVS account, get on the inmate's authorized visitor list, and schedule at least 2 days in advance. Up to 6 video visits per month including 1 weekend, with up to 6 visitors. You will need a device with a camera and a stable internet connection.
- How do I send money to someone at SCI Dallas?
- JPay processes all payments for PA DOC. Send money through the JPay website, by phone at 800-574-5729, by money order to JPay, or at lobby kiosks at each state prison. Money orders are not accepted at SCIs. A deposit slip with the inmate ID, inmate name, and sender name and address is required. Credit card limit is $300 per card every 72 hours; money order limit is $999.99 each.
- How do I find out where someone is housed in the Pennsylvania prison system?
- The Pennsylvania Department of Corrections offers an inmate locator on its website at pa.gov/agencies/cor. Search by name or DOC number to confirm current facility placement.
- Do the same accounts work if someone transfers to a different Pennsylvania prison?
- Yes. Securus, ViaPath, JPay, and Smart are statewide PA DOC systems, so the same accounts generally continue to work after a transfer to another state facility. Confirm the new facility name in your account before sending funds or messages.
- How do I find or search for an inmate at SCI Dallas?
- Use the Pennsylvania Department of Corrections inmate and parolee locator on the PA DOC website. Search by name to confirm the facility before mailing or visiting, since Pennsylvania moves people between facilities.
- How do I send mail to someone at SCI Dallas?
- Send mail to Smart Communications, which scans mail and the mailroom prints it for delivery. Address it: Inmate Name and Inmate Number, SCI Dallas, PO Box 33028, St. Petersburg, FL 33733. Include a full return address with your first and last name, and the inmate's full correct name and number. Use 8.5 by 11 paper; do not send bound material or anything opened like a book. Photos: up to 25 per mailing, no obscenity, explicit content, or nudity; originals are destroyed after 45 days.
- How do I schedule an in-person visit at SCI Dallas?
- Pennsylvania DOC visits are scheduled at least 2 days in advance through the DOC Inmate Visitation System (IVS) at inmatevisitation.cor.pa.gov, and visitors must be on the inmate's approved visitor list. In-person visits: up to 4 per month including 1 weekend. Confirm the current schedule for the correct housing unit with the facility before traveling.
Troubleshooting at State Correctional Institution Dallas
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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