South Florida Reception Center
Find messaging, video, and phone options for South Florida Reception Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Reception
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Florida Department of Corrections
South Florida Reception Center Inmate Communication Overview
South Florida Reception Center is a state correctional facility in Dade County, Florida, operated by the Florida Department of Corrections. Communication for families follows the standard process used across Florida correctional facilities: contact is inmate-initiated, all communications are monitored, and each service is funded through a separate account.
Communication at South Florida Reception Center is handled through Securus and JPay. Securus handles phone calls, video visits. JPay handles electronic messaging, photo sharing, money transfers. Create an account with each provider you plan to use, and be ready with the inmate's full name and ID number when you set up.
Before creating any account or sending funds, confirm your loved one's current facility placement using the appropriate inmate locator. Providers and rules change when someone is transferred, so an account that works today may not be correct after a move. Visiting hours and communication rules can also change with little notice, so check the operating agency's website before relying on any single method.
Facility Information
Contact details and location information for this correctional facility.
Address
14000 NW 41st Street, Doral, FL 33178-3003
Main Phone
(305) 592-9567
Administrative line — not for inmate calls
Communication Options
Available communication services at South Florida Reception Center.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Electronic messaging is reviewed by facility staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits are scheduled in advance through the provider platform.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos can be attached to messages through the provider.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Calls are inmate-initiated. Fund an account so calls can connect.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Deposit funds for commissary and communication through the provider.
Communication Providers at South Florida Reception Center
These providers operate communication services at this facility. Each may cover different services.
Securus
Handles phone calls, video visits.
View Securus ServicesJPay
Handles messaging, photo sharing, money transfers.
View JPay ServicesCommunication Rules at South Florida Reception Center
- JPay handles messaging. Create your account first and add the inmate using their full name and ID number.
- Securus handles phone calls. Fund an account so inmate-initiated calls can connect.
- All communications are monitored and reviewed under the operating agency's policy.
- Confirm current facility placement with the inmate locator before creating accounts or sending funds.
- Visiting hours and communication rules can change with little notice. Check the operating agency's website first.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: South Florida Reception Center
Common questions from families about communication at this facility.
- How do I message someone at South Florida Reception Center?
- Create an account with JPay, add the inmate by name and ID number, and send your message. Messages are reviewed by staff before delivery, so allow some time for a reply.
- How do phone calls work at South Florida Reception Center?
- Phone calls run through Securus. Set up a prepaid account linked to your phone number so the inmate can call you. All calls are inmate-initiated and subject to the facility's monitored call schedule.
- Can I do a video visit with someone at South Florida Reception Center?
- Video visits are available through Securus. Create an account, look up the facility, and schedule an available time slot in advance.
- How do I find out where someone is being held?
- Use the operating agency's online inmate search to confirm current custody status and facility before setting up any communication account. Providers differ by facility, so verifying placement first avoids funding the wrong platform.
- How do I send money to someone at South Florida Reception Center?
- Deposits go through JPay. Create an account, select the inmate's trust account, and add funds by debit or credit card. Processing usually takes one to three business days.
- How do I send mail to someone at South Florida Reception Center?
- Address mail with the inmate's full name and booking number, care of South Florida Reception Center. Include a return address. Mail is inspected before delivery, and contraband items are removed.
- Why was someone sent to South Florida Reception Center?
- Reception centers process and classify new admissions before they are assigned to a permanent facility. Communication access can be limited during intake and classification. Once assigned, check the new facility's provider setup.
- How do I block calls from South Florida Reception Center?
- You can decline individual calls, or contact Securus to block your number. Declining a call does not remove you from the approved list. To stop calls entirely, ask Securus support for a full block.
- Why is my JPay message taking so long to arrive?
- Messages are reviewed before delivery, which causes delays. Check that you used the correct name and ID number and the right facility. If the message still does not arrive, contact JPay support.
- Can I visit someone at South Florida Reception Center?
- Visiting rules at a reception center are stricter than at a regular facility, and visits may be limited during intake. Confirm current visiting rules and the inmate's status with the Florida Department of Corrections before traveling.
Troubleshooting at South Florida Reception Center
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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