Snake River Correctional Institution
Find messaging, video, and phone options for Snake River Correctional Institution. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 3,000 approx.
- Established
- 1991
- Operated By
- Oregon Department of Corrections (ODOC)
Snake River Correctional Institution Inmate Communication Overview
Snake River Correctional Institution (SRCI) is Oregon's largest state prison, operated by the Oregon Department of Corrections and located in Ontario in Malheur County in the far eastern corner of Oregon, along the Idaho border near the Snake River. Opened in 1991, SRCI houses adult male inmates at maximum security classification and is one of the primary long-term institutions in the Oregon DOC system. Ontario is a small agricultural city on the Oregon-Idaho border, and its location roughly 375 miles east of Portland and 60 miles west of Boise makes it one of the more geographically remote state prisons in the Pacific Northwest. The facility's distance from the Willamette Valley, Oregon's main population corridor, means most families rely heavily on electronic communication.
Communication at Snake River Correctional Institution follows Oregon DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Oregon DOC number to begin correspondence. Securus Technologies manages phone calls and video visitation under the ODOC statewide contract. Oregon uses JPay for messaging and money and Securus for phone and video, these are separate platforms requiring separate accounts. Setting up a Securus account allows families to receive inmate-initiated calls and schedule video visits.
Ontario is in Malheur County near the Idaho border, about 60 miles west of Boise and more than six hours east of Portland. For Boise-area families in Idaho, SRCI is actually the closest Oregon state prison, accessible within about an hour's drive. For Willamette Valley families in Portland, Salem, or Eugene, the facility's distance makes regular in-person visits impractical, and JPay messaging and Securus video visits become the primary means of contact. Oregon DOC accounts carry over to any other Oregon facility if an inmate is transferred within the state system.
Facility Information
Contact details and location information for this correctional facility.
Address
777 Stanton Blvd., Ontario, OR 97914
Main Phone
(541) 881-5000
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Snake River takes walk-in visits rather than ICSolutions-scheduled visits. Submit a visiting application to the Visiting Services Unit by email, fax, or mail before visiting. People in special housing (DSU, IMU, ASU) must pre-schedule with the Visiting Front Desk at 1-541-881-4577.
Communication Options
Available communication services at Snake River Correctional Institution.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Oregon DOC number.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits available. Especially practical given the remote eastern Oregon location.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to ODOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Inmate-initiated calls via Securus. Fund prepaid account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Snake River Correctional Institution
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Oregon DOC number.
View JPay ServicesSecurus
Phone calls and video visitation under the Oregon DOC statewide contract.
View Securus ServicesCommunication Rules at Snake River Correctional Institution
- JPay handles messaging and money. Securus handles phone and video. Both require separate accounts.
- Messages are reviewed by ODOC staff before delivery.
- ODOC system-wide accounts carry over if the inmate transfers to another Oregon facility.
- Video visits must be scheduled in advance through Securus.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Snake River Correctional Institution
Common questions from families about communication at this facility.
- How do I message someone at Snake River Correctional Institution?
- Create a JPay account at jpay.com and add the inmate using their Oregon DOC number. Purchase stamps and compose your message. ODOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from Snake River?
- Phone calls from SRCI use Securus. Create an account at securustech.net or through the Securus app. Set up a prepaid account linked to your phone number and add funds. The inmate will call you from facility phones.
- How far is Snake River from Portland?
- Snake River Correctional Institution is in Ontario, roughly 375 miles east of Portland, more than a six-hour drive. For Boise, Idaho families, the facility is about 60 miles west, a much shorter trip. For Portland-area families, Securus video visits and JPay messaging are far more practical for regular contact than making the cross-state drive.
- Why does Oregon use Securus for phone calls instead of GTL?
- Oregon DOC contracts with Securus Technologies for phone and video services at state facilities. Oregon uses JPay for messaging and Securus for phone and video, using GTL will not work at SRCI or other Oregon state prisons.
- How do I send money to a Snake River inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Snake River Correctional Institution. Add funds via debit or credit card. Processing typically takes one to two business days.
- How do I address mail to someone at Snake River Correctional Institution?
- Use the inmate's full name and SID number, followed by Snake River Correctional Institution, 777 Stanton Blvd., Ontario, OR 97914. Include a complete return address. All mail is inspected before delivery.
- Can I call an inmate at Snake River directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through Securus, so set up a Securus account and confirm your number is on the approved call list.
- Why did calls from Snake River stop coming through?
- Calls usually stop when the Securus balance runs out, the number leaves the approved call list, or phone privileges change. Check the Securus balance first, then confirm with the inmate that your number is still approved.
- Why is my JPay message to Snake River still pending?
- Messages are reviewed before delivery and can take a day or two to appear. If a message stays pending longer, confirm the SID number is correct and that you are on the inmate's approved contact list.
- How do I schedule a video visit with someone at Snake River?
- Video visits are scheduled through Securus. Set up a Securus account, confirm you are on the inmate's approved visitor list, and book an available time slot in advance.
Troubleshooting at Snake River Correctional Institution
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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