Mount Olive Correctional Complex
Find messaging, video, and phone options for Mount Olive Correctional Complex. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 850 approx.
- Established
- 1995
- Operated By
- West Virginia Division of Corrections and Rehabilitation (WVDCR)
Mount Olive Correctional Complex Inmate Communication Overview
Mount Olive Correctional Complex is the only maximum-security state prison in West Virginia, operated by the West Virginia Division of Corrections and Rehabilitation, located in Fayette County near the town of Mount Olive, roughly 30 miles south of Charleston. Opened in 1995, it replaced the old West Virginia State Penitentiary in Moundsville as the state's primary maximum-security facility and houses the state's most serious long-term offenders and death row population. The facility is set in the rugged terrain of the New River Gorge region of southern West Virginia.
Communication at Mount Olive Correctional Complex follows West Virginia DOC provider contracts. JPay is the platform for electronic messaging, photo sharing, and money transfers across West Virginia state prison facilities. Families create a JPay account and add the inmate using their West Virginia DOC number to begin correspondence. GTL manages phone calls and video visitation under the WVDCR statewide contract. The standard two-platform approach applies here: JPay for messaging and money, GTL for phone and video.
Mount Olive's location about 30 miles south of Charleston, the state capital, makes it relatively accessible compared to the old Moundsville facility in the Northern Panhandle. The drive from Charleston is roughly 45 minutes on US-60. For families in the Huntington or Beckley areas, the facility is also within reasonable distance. For families in northern West Virginia or outside the state, JPay and GTL video visits provide practical alternatives to the mountain drive. West Virginia DOC accounts work system-wide across all state facilities.
Facility Information
Contact details and location information for this correctional facility.
Address
1 Mountainside Way, Mount Olive, WV 25185
Main Phone
(304) 442-7213
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
Communication Options
Available communication services at Mount Olive Correctional Complex.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Available for general population. Death row access may differ, confirm with facility.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Available for eligible inmates. Death row video access varies. Confirm before booking.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to WVDCR content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Mount Olive Correctional Complex
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses West Virginia DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the West Virginia DOC statewide contract.
View GTL ServicesCommunication Rules at Mount Olive Correctional Complex
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Death row inmates may face stricter communication limits, confirm access with the facility.
- Messages are reviewed by WVDCR staff before delivery.
- WVDCR system-wide accounts carry over if the inmate transfers to another West Virginia facility.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Mount Olive Correctional Complex
Common questions from families about communication at this facility.
- How do I message someone at Mount Olive Correctional Complex?
- Create a JPay account at jpay.com and add the inmate using their West Virginia DOC number. Purchase stamps and compose your message. WVDCR staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from Mount Olive?
- Phone calls use GTL. Create an account at telmate.com or the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- How far is Mount Olive from Charleston?
- Mount Olive Correctional Complex is about 30 miles south of Charleston, West Virginia, roughly a 45-minute drive on US-60. For Charleston-area families, in-person visits are accessible. The facility is also within a few hours of Huntington and Beckley.
- Is video visitation available at Mount Olive?
- Yes, through GTL. Log into your GTL account, search for Mount Olive Correctional Complex, and select an available slot. Death row inmates may have restricted video access. Confirm eligibility before booking.
- How do I send money to a Mount Olive inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Mount Olive Correctional Complex. Add funds via debit or credit card. Processing takes one to two business days.
- How do I find someone at Mount Olive?
- Use the WV DCR Offender Search for prisons at dcr.wv.gov/offendersearch/Pages/offender-search-prisons.aspx and search by name or offender ID. The search covers people incarcerated in state prisons.
- How do I get approved to visit Mount Olive?
- Submit a WV DCR visitor application and wait for approval before visiting. Only approved visitors are admitted. Bring a valid government-issued photo ID and confirm the current visiting schedule with the facility.
- Can I send mail to someone at Mount Olive?
- Yes. Include the inmate full name and offender ID on the envelope. All mail is inspected for contraband. Do not send cash, contraband, or prohibited items.
- What if my loved one transfers within West Virginia DCR?
- Your JPay and GTL accounts carry over to other WV DCR facilities. Update the facility name when scheduling GTL video visits, and confirm the new location in the DCR Offender Search.
Troubleshooting at Mount Olive Correctional Complex
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
Stay Connected with Mount Olive Correctional Complex
Compare all available providers, search for other West Virginia facilities, and find the right communication options for your family. Free, with no account required.