Lansing Correctional Facility
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- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 2,300 approx.
- Established
- 1863
- Operated By
- Kansas Department of Corrections (KDOC)
Lansing Correctional Facility Inmate Communication Overview
Lansing Correctional Facility is Kansas's largest state prison, operated by the Kansas Department of Corrections and located in Lansing in Leavenworth County in northeastern Kansas, about 25 miles northwest of Kansas City and roughly 5 miles from the city of Leavenworth. The current facility was built in phases beginning in 1863 and expanded significantly over the following century. It houses adult male inmates at maximum, medium, and minimum security classifications and serves as the central institution in the Kansas DOC system. Lansing's location in the Kansas City metropolitan corridor makes it one of the more accessible state prisons in the region.
Communication at Lansing Correctional Facility follows Kansas DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Kansas DOC number to begin correspondence. GTL manages phone calls and video visitation under the KDOC statewide contract. The standard two-platform model applies: JPay for messaging and money, GTL for phone and video. These are separate services requiring separate accounts and separate funding.
Lansing is in Leavenworth County, close to both the city of Leavenworth and the federal penitentiary FCI Leavenworth. For Kansas City, Missouri families, the drive across the state line to Lansing is about 35 to 40 minutes northwest on I-70. For families in Topeka, the state capital, the facility is about 35 miles east, a 40-minute drive. Families in Wichita face a longer drive of about 3 hours. The facility's northeastern location makes it very accessible for the Kansas City metro market, which spans both Kansas and Missouri. KDOC accounts carry over to any other Kansas facility if an inmate transfers.
Facility Information
Contact details and location information for this correctional facility.
Address
301 E. Kansas Avenue, Lansing, KS 66043
Main Phone
(913) 727-3235
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Lansing Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Kansas DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to KDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Lansing Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Kansas DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the KDOC statewide contract.
View GTL ServicesCommunication Rules at Lansing Correctional Facility
- Lansing Correctional Facility and FCI Leavenworth are nearby but separate institutions under different jurisdictions.
- JPay and GTL are separate platforms. Messaging and phone funds do not transfer between them.
- Messages are reviewed by KDOC staff before delivery.
- KDOC system-wide accounts carry over if the inmate transfers to another Kansas facility.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Lansing Correctional Facility
Common questions from families about communication at this facility.
- How do I message someone at Lansing Correctional Facility?
- Create a JPay account at jpay.com and add the inmate using their Kansas DOC number. Purchase stamps and compose your message. KDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from Lansing?
- Phone calls use GTL. Create an account at telmate.com or through the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- Is Lansing Correctional Facility the same as FCI Leavenworth?
- No. Lansing Correctional Facility is a Kansas state prison operated by the Kansas Department of Corrections. FCI Leavenworth is a federal penitentiary operated by the Bureau of Prisons. They are separate institutions in the same geographic area under entirely different jurisdictions, with different inmate populations and communication setups.
- How far is Lansing from Kansas City?
- Lansing is in Leavenworth County, about 35 to 40 miles northwest of downtown Kansas City, Missouri, roughly a 40-minute drive on I-70. For Kansas City metro families on both sides of the state line, in-person visits are very accessible.
- How do I send money to a Lansing inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Lansing Correctional Facility. Add funds via debit or credit card. Processing typically takes one to two business days.
- How do I address mail to someone at Lansing Correctional Facility?
- Use the inmate's full name and inmate ID number, followed by Lansing Correctional Facility, 301 E. Kansas Avenue, Lansing, KS 66043. Include a complete return address. All mail is inspected before delivery.
- Can I call an inmate at Lansing directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through GTL, so fund a GTL AdvancePay account and confirm your number is on the approved call list.
- Why did calls from Lansing stop coming through?
- Calls usually stop when the GTL balance runs out, the number leaves the approved call list, or phone privileges change. Check the GTL balance first, then confirm with the inmate that your number is still approved.
- Why is my JPay message to Lansing still pending?
- Messages are reviewed before delivery and can take a day or two to appear. If a message stays pending longer, confirm the inmate ID number is correct and that you are on the inmate's approved contact list.
- What happens if my loved one transfers from Lansing to another Kansas facility?
- Your JPay and GTL accounts stay with you, since both are used statewide. Confirm the new facility's visiting rules and phone schedule, because they can differ by facility and custody level.
Troubleshooting at Lansing Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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