Kilby Correctional Facility
Find messaging, video, and phone options for Kilby Correctional Facility. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium / Maximum
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Alabama Department of Corrections
Kilby Correctional Facility Inmate Communication Overview
Kilby Correctional Facility is a men's prison operated by the Alabama Department of Corrections, located near Mount Meigs on the outskirts of Montgomery. It also serves as a primary intake and classification point for the state system, meaning many people entering Alabama DOC custody pass through Kilby before being assigned to their long-term facility. Because of this role, population and housing assignments at Kilby can change more often than at a typical general population prison.
Families reach people at Kilby through two providers. JPay handles electronic messaging, photo sharing, and money transfers, with an account created at jpay.com or through the JPay app using the person's name and Alabama DOC identification number. Securus handles phone calls and video visitation through a separate account at securustech.net. Since Kilby also functions as an intake facility, it's worth double-checking that your JPay and Securus accounts show the correct current facility, since a newly booked person can be transferred fairly quickly.
Kilby sits close to Montgomery, making it reasonably accessible for families in central Alabama, though it is farther for people coming from northern or southern parts of the state. Because Kilby processes new intakes, someone held there may soon be moved to a different Alabama DOC facility for the remainder of their sentence. Checking JPay and Securus regularly for updated facility information helps avoid a break in communication after a transfer.
Facility Information
Contact details and location information for this correctional facility.
Address
12201 Wares Ferry Road, Montgomery, AL 36117
Main Phone
(334) 215-6600
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Search
Search inmates on the official roster
Check the spelling of the name carefully, and allow 24 to 72 hours for new arrivals to appear in the roster.
INMATE NAME and AIS NUMBER, Kilby Correctional Facility, P.O. BOX 150, MT. MEIGS, AL 36057
Include the inmate name and ID on all mail.
Commissary / Sending Money
Deposit money online through Access Corrections at accesscorrections.com, by phone at 866-345-1884, or by mailing a money order with a deposit coupon to Secure Deposits, Alabama DOC, P.O. Box 12486, St. Louis, MO 63132.
Communication Options
Available communication services at Kilby Correctional Facility.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Electronic messaging through JPay. Messages are reviewed by Alabama DOC staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visitation through Securus. Confirm current availability, since Kilby also processes new intakes.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos through JPay, along with standard physical mail.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to accept calls from someone at Kilby.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Send funds through JPay online, by phone, or with cash at a MoneyGram location.
Communication Providers at Kilby Correctional Facility
These providers operate communication services at this facility. Each may cover different services.
JPay
Used for messaging, photo sharing, and money transfers to people held at Kilby.
View JPay ServicesSecurus
Used for phone calls and video visitation at Kilby.
View Securus ServicesCommunication Rules at Kilby Correctional Facility
- JPay covers messaging, photos, and money. Securus covers phone calls and video visits.
- Kilby also functions as an intake facility, so confirm the person's current location before assuming it hasn't changed.
- All communication is subject to monitoring and review by Alabama DOC staff.
- You must be an approved contact to message, call, or visit.
- Check JPay and Securus for updated facility information if someone is transferred after intake processing.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Kilby Correctional Facility
Common questions from families about communication at this facility.
- How do I contact someone at Kilby Correctional Facility?
- Set up a JPay account for messaging, photos, and money, and a separate Securus account for phone calls and video visits. You'll need the person's full name and Alabama DOC identification number for both.
- Why might someone only be at Kilby for a short time?
- Kilby serves as an intake and classification point for the Alabama Department of Corrections. New arrivals may be processed there before being assigned to a different facility for the rest of their sentence.
- How do I find out where someone is currently housed in the Alabama system?
- The Alabama Department of Corrections provides an inmate locator on its website, doc.alabama.gov. Search by name to confirm current facility placement, especially after a recent booking.
- Can I schedule a video visit at Kilby?
- Yes, video visitation is available through Securus. Create an account, select Kilby Correctional Facility, and choose an open time. Confirm the person is still housed there before booking, given Kilby's intake role.
- How do I send money to someone at Kilby?
- Use JPay online, through the app, by phone, or with cash at a participating MoneyGram location. Deposits are usually applied within one to two business days.
- How do I find or search for an inmate at Kilby Correctional Facility?
- Use the Alabama Department of Corrections inmate search at doc.state.al.us/InmateSearch. Search by name. Kilby is the receiving and classification center, so many people transfer to another Alabama facility after evaluation.
- How do I send mail to someone at Kilby Correctional Facility?
- Address mail as follows: INMATE NAME and AIS NUMBER, Kilby Correctional Facility, P.O. BOX 150, MT. MEIGS, AL 36057. Include the inmate's full name and AIS number on every envelope.
- What happens during classification at Kilby Correctional Facility?
- Kilby serves as the receiving and classification center for the Alabama prison system. New arrivals are evaluated and classified, then assigned to another correctional facility. The stay at Kilby is usually temporary.
- How do I add money to someone's account at Kilby Correctional Facility?
- Deposit money online through Access Corrections at accesscorrections.com, by phone at 866-345-1884, or by mailing a money order with a deposit coupon to Secure Deposits, Alabama DOC, P.O. Box 12486, St. Louis, MO 63132.
Troubleshooting at Kilby Correctional Facility
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
Stay Connected with Kilby Correctional Facility
Compare all available providers, search for other Alabama facilities, and find the right communication options for your family. Free, with no account required.