Hennepin County Jail
Find messaging, video, and phone options for Hennepin County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Hennepin County Sheriff's Office
Hennepin County Jail Inmate Communication Overview
Hennepin County Jail is the county jail in Minneapolis, Minnesota, operated by the Hennepin County Sheriff's Office. The jail is in the Public Safety Facility at 401 S 4th Ave in downtown Minneapolis, near the Government Plaza light rail station. All public visiting is done online.
Phone service at Hennepin County Jail runs through Securus Technologies. Families set up a Securus account and fund phone service for outgoing calls.
Visitation is online. Visitors must be approved and follow Sheriff's Office visiting rules. All calls and visits are monitored and recorded.
Facility Information
Contact details and location information for this correctional facility.
Address
401 S 4th Ave, Minneapolis, MN 55415
Visit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Name, Booking Number Hennepin County Public Safety Facility 401 S 4th Ave Minneapolis, MN 55415
Include the inmate name and ID on all mail.
Communication Options
Available communication services at Hennepin County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
Electronic messaging options are not confirmed for this facility. Confirm with Securus or the facility.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits through Securus. All public visiting is done online. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Provider: Securus
Photo sharing options are not confirmed for this facility. Confirm with Securus or the facility.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Outgoing calls through the Securus phone system. Fund a Securus account and keep your number on the approved list.
Money Transfer
Send funds to commissary or phone accounts.
Deposit options follow Sheriff's Office rules. Confirm the current deposit method with the facility before sending money.
Communication Providers at Hennepin County Jail
These providers operate communication services at this facility. Each may cover different services.
Securus
Securus provides phone service and video visits at Hennepin County Jail.
View Securus ServicesCommunication Rules at Hennepin County Jail
- Set up a Securus account and keep your phone number on the inmate's approved list before expecting calls.
- All public visiting is done online. Schedule ahead and follow Sheriff's Office visiting rules.
- Visitors must be approved and follow Sheriff's Office visiting rules.
- All calls and visits are monitored and recorded.
- Confirm visiting hours and rules with the facility, since schedules can change.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Hennepin County Jail
Common questions from families about communication at this facility.
- Which company handles phone calls at Hennepin County Jail?
- Securus Technologies provides phone service at Hennepin County Jail.
- Can I visit in person at Hennepin County Jail?
- All public visiting is done online. Schedule ahead and follow the Sheriff's Office visiting rules.
- Can I send electronic messages to an inmate at Hennepin County Jail?
- Messaging options are not confirmed for this facility. Confirm current options through Securus or by contacting the facility.
- Where is Hennepin County Jail?
- Hennepin County Jail, also known as the Adult Detention Center, is at 401 S 4th Ave, Minneapolis, MN 55415, in the Public Safety Facility downtown, near the Government Plaza light rail station.
- How do I add money for phone calls at Hennepin County Jail?
- Fund your Securus account online or through the Securus app. The inmate can only call numbers on the approved list.
- How do I find or search for an inmate at Hennepin County Jail?
- Use the Sheriff's office or department of corrections official inmate search or roster for Hennepin County, Minnesota. If the inmate does not appear, allow 24 to 72 hours after booking and try alternate spellings.
- How do I send mail to an inmate at Hennepin County Jail?
- Include the inmate's full name and ID on every envelope and follow the facility's mail rules. Confirm the current mailing address on the facility's official page before sending.
- Can I receive incoming calls from an inmate at Hennepin County Jail?
- No. Inmates can only call out, so you cannot call an inmate directly. The inmate must call you, and your number must be on their approved list.
- How do I block or stop calls from an inmate at Hennepin County Jail?
- Contact the facility's phone provider and ask to block the number, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved list.
- How do I schedule or cancel a video visit at Hennepin County Jail?
- Schedule Securus video visits in advance. Cancel the same way, as early as possible, and check the facility's visitation page for its cancellation rules.
Troubleshooting at Hennepin County Jail
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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