Douglas County Department of Corrections
Find messaging, video, and phone options for Douglas County Department of Corrections. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Douglas County, Nebraska
Douglas County Department of Corrections Inmate Communication Overview
Douglas County Department of Corrections is the main county jail for Douglas County, Nebraska, located in downtown Omaha. It holds people awaiting trial in Douglas County courts as well as those serving shorter county sentences, and it was the first jail in Nebraska to earn national accreditation for its operations. Omaha is Nebraska's largest city, and the facility processes a steady flow of bookings from the Omaha Police Department and other Douglas County law enforcement agencies.
Communication at Douglas County Department of Corrections runs through two main providers. GettingOut handles electronic messaging, photo sharing, and commissary money transfers, and families can sign up for free at gettingout.com or through the GettingOut app. Securus handles phone calls and video visitation through its own separate account, which families fund on their own. Most people need both accounts to cover the full range of communication options.
The facility sits in downtown Omaha, close to public transit and reachable from most of the metro area within a short drive. Families from Lincoln, Council Bluffs, and other nearby communities can typically reach the facility for in-person visits, though it's worth checking current visitation rules ahead of time. Most people held here are in pretrial status, so if someone is sentenced to state prison time, they will transfer to a Nebraska Department of Correctional Services facility, where a different provider may apply.
Facility Information
Contact details and location information for this correctional facility.
Address
710 South 17th Street, Omaha, NE 68102
Main Phone
(402) 444-7400
Administrative line — not for inmate calls
Official Website
Visit official siteCommunication Options
Available communication services at Douglas County Department of Corrections.
Messaging
Electronic messages to and from the inmate.
Provider: GettingOut
Send messages through the GettingOut app or website. Messages are reviewed before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits are scheduled through Securus. Book ahead of time.
Photo Sharing
Send approved digital or physical photos.
Provider: GettingOut
Photos can be attached to GettingOut messages, subject to content review.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus account to receive calls or set up prepaid calling.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GettingOut
Add commissary funds through GettingOut.
Communication Providers at Douglas County Department of Corrections
These providers operate communication services at this facility. Each may cover different services.
GettingOut
Handles messaging, photo sharing, and commissary money transfers for Douglas County Department of Corrections.
View GettingOut ServicesSecurus
Handles phone calls and video visitation for Douglas County Department of Corrections.
View Securus ServicesCommunication Rules at Douglas County Department of Corrections
- GettingOut and Securus are the two providers used at Douglas County Department of Corrections. Messaging, photos, and money go through GettingOut, while calls and video go through Securus.
- All messages, calls, and video visits are subject to monitoring and review by facility staff.
- Confirm the exact spelling of the person's name and booking number before creating an account, since mismatches can delay message delivery.
- People transferred to a Nebraska DOC state facility after sentencing will need to check the provider used at their new facility.
- Video visits typically need to be scheduled in advance rather than started on demand.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Douglas County Department of Corrections
Common questions from families about communication at this facility.
- How do I send a message to someone at Douglas County Department of Corrections?
- Create a free account at gettingout.com or through the GettingOut app. Search for the person by name, add funds if you want to include photos, and send your message. Staff review messages before they're delivered, so allow some time.
- How do I set up a video visit at Douglas County Department of Corrections?
- Video visits are handled through Securus. Create an account, search for Douglas County Department of Corrections, and choose an open time slot. Visits usually need to be booked at least a day in advance.
- How do I send money to someone at Douglas County Department of Corrections?
- Commissary deposits go through GettingOut. You can add funds by debit or credit card through the app or website. Processing typically takes one business day.
- Can I find out if someone is currently held at Douglas County Department of Corrections?
- Douglas County Corrections offers an online inmate search through its official website, dccorr.com. You can search by name to confirm current custody status.
- What happens to communication access after someone is sentenced?
- People sentenced to state prison time are transferred out of the county jail to a Nebraska Department of Correctional Services facility. The provider setup at the new facility may be different, so check as soon as a transfer happens.
- How do I find or search for an inmate at Douglas County Department of Corrections?
- Use the Sheriff's office or department of corrections official inmate search or roster for Douglas County, Nebraska. If the inmate does not appear, allow 24 to 72 hours after booking and try alternate spellings.
- How do I send mail to an inmate at Douglas County Department of Corrections?
- Include the inmate's full name and ID on every envelope and follow the facility's mail rules. Confirm the current mailing address on the facility's official page before sending.
- Can I receive incoming calls from an inmate at Douglas County Department of Corrections?
- No. Inmates can only call out, so you cannot call an inmate directly. The inmate must call you, and your number must be on their approved list.
- How do I block or stop calls from an inmate at Douglas County Department of Corrections?
- Contact the facility's phone provider and ask to block the number, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved list.
- How do I schedule or cancel a video visit at Douglas County Department of Corrections?
- Schedule video visits through the facility's video visit provider or visitation system. Cancel the same way, as early as possible, and check the facility's visitation page for its cancellation rules.
Troubleshooting at Douglas County Department of Corrections
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
Stay Connected with Douglas County Department of Corrections
Compare all available providers, search for other Nebraska facilities, and find the right communication options for your family. Free, with no account required.