Denver County Jail
Find messaging, video, and phone options for Denver County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial
- Inmate Capacity
- 2,000 approx.
- Established
- 1956
- Operated By
- Denver Sheriff Department
Denver County Jail Inmate Communication Overview
Denver County Jail is the detention system operated by the Denver Sheriff Department in Denver, Colorado. As a consolidated city and county, Denver operates its own jail system independently from the surrounding Colorado counties. The Denver Sheriff Department operates two main jail facilities: the Van Cise-Simonet Detention Center in downtown Denver at Colfax and Champa, and the Denver County Jail on Smith Road in eastern Denver. Together the two facilities hold roughly 2,000 people on a given day, the majority of them pretrial detainees awaiting court proceedings in Denver District Court or Denver County Court.
Communication at Denver city jail facilities is managed through Securus Technologies, which provides phone calls, video visitation, and messaging services under the Denver Sheriff Department contract. Families create a Securus account to access all available services. For phone calls, a Securus AdvancePay account funded with your phone number allows you to receive inmate-initiated calls. Remote video visits are available and can be scheduled through the Securus platform. Messaging through Securus delivers communications electronically within the facility.
Denver's jail system is separate from the Colorado Department of Corrections state prison system. Colorado state prisons use a different provider contract than the Denver city jails. If someone held at a Denver facility is convicted and transferred to a Colorado DOC state prison, communication providers may change, so families should verify which system applies at each stage. Denver is also in the same state as ADX Florence, but ADX is a federal Bureau of Prisons facility with no connection to the city or state systems. The Denver Sheriff Department provides an inmate locator to confirm current housing information.
Facility Information
Contact details and location information for this correctional facility.
Address
490 W. Colfax Avenue, Denver, CO 80204
Main Phone
(720) 337-9400
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Personal mail: Person in Custody Name, CD#, Denver Sheriff Department, P.O. Box 20707, Tampa, FL 33622. All other mail (legal, checks, money orders, books, magazines, government docs): Person in Custody Name, CD#, Denver Sheriff Department, P.O. Box 1108, Denver, CO 80201
Include the inmate name and ID on all mail.
Commissary / Sending Money
Inmates can purchase sundries, underwear, t-shirts from commissary. Inmates provided shoes and other clothing by facility
Communication Options
Available communication services at Denver County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
Electronic messaging via Securus. Messages monitored by Denver Sheriff staff.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Remote video visits available through Securus. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to Denver Sheriff Department restrictions.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Fund a Securus AdvancePay account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: Securus
Commissary deposits via Securus. Separate from phone account funding.
Communication Providers at Denver County Jail
These providers operate communication services at this facility. Each may cover different services.
Securus
Primary provider for Denver Sheriff Department jail facilities.
View Securus ServicesCommunication Rules at Denver County Jail
- Securus serves Denver city jails. Colorado DOC state prisons may use a different provider.
- ADX Florence is a federal prison with no connection to Denver city or Colorado state systems.
- All calls, messages, and visits are monitored by Denver Sheriff Department staff.
- Phone and commissary accounts are separate within Securus.
- Senders must be on the approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Denver County Jail
Common questions from families about communication at this facility.
- How do I contact someone at Denver County Jail?
- All communication services, phone, video, messaging, and money, are through Securus. Create an account at securustech.net or through the Securus app. Set up a prepaid AdvancePay account linked to your phone number for calls.
- Which Denver facility is my loved one in?
- Denver operates two main jails: the Van Cise-Simonet Detention Center downtown and the Denver County Jail on Smith Road. Use the Denver Sheriff Department inmate locator at denvergov.org to confirm the specific facility before scheduling visits.
- Can I do a video visit with someone at a Denver jail?
- Yes, remote video visits are available through Securus at both Denver jail facilities. Log into your account, navigate to video visitation, select the correct Denver facility, and choose an available time slot. Schedule in advance.
- Is ADX Florence part of the Denver jail system?
- No. ADX Florence is a federal Bureau of Prisons facility in Fremont County, Colorado, entirely separate from the Denver city jail system and the Colorado state prison system. Federal inmates use CorrLinks for messaging and ConnectNetwork for phone. Denver jail inmates use Securus.
- How do I send money to a Denver jail inmate?
- Commissary deposits are processed through Securus. Log into your account and use the money transfer feature. You can add funds via debit or credit card. Commissary and phone funds are maintained separately within Securus.
- How do I find or search for an inmate at Denver County Jail?
- Use the Sheriff's office or department of corrections official inmate search or roster for Denver County, Colorado. If the inmate does not appear, allow 24 to 72 hours after booking and try alternate spellings.
- How do I send mail to an inmate at Denver County Jail?
- Address mail as follows: Personal mail: Person in Custody Name, CD#, Denver Sheriff Department, P.O. Box 20707, Tampa, FL 33622. All other mail (legal, checks, money orders, books, magazines, government docs): Person in Custody Name, CD#, Denver Sheriff Department, P.O. Box 1108, Denver, CO 80201. Include the inmate's full name and ID on every envelope.
- Can I receive incoming calls from an inmate at Denver County Jail?
- No. Inmates can only call out, so you cannot call an inmate directly. The inmate must call you, and your number must be on their approved list.
- How do I block or stop calls from an inmate at Denver County Jail?
- Contact the facility's phone provider and ask to block the number, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved list.
- How do I schedule or cancel a video visit at Denver County Jail?
- Schedule video visits through the facility's video visit provider or visitation system. Cancel the same way, as early as possible, and check the facility's visitation page for its cancellation rules.
Troubleshooting at Denver County Jail
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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