Anchorage Correctional Complex
Find messaging, video, and phone options for Anchorage Correctional Complex. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Medium
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Alaska Department of Corrections
Anchorage Correctional Complex Inmate Communication Overview
Anchorage Correctional Complex is a state correctional facility in Anchorage, Alaska, operated by the Alaska Department of Corrections. Communication for families follows the standard process used across Alaska correctional facilities: contact is inmate-initiated, all communications are monitored, and each service is funded through a separate account.
Communication at Anchorage Correctional Complex is handled through Securus and ConnectNetwork. Securus handles electronic messaging, phone calls, video visits, money transfers. ConnectNetwork provides supporting communication services. Create an account with each provider you plan to use, and be ready with the inmate's full name and ID number when you set up.
Before creating any account or sending funds, confirm your loved one's current facility placement using the appropriate inmate locator. Providers and rules change when someone is transferred, so an account that works today may not be correct after a move. Visiting hours and communication rules can also change with little notice, so check the operating agency's website before relying on any single method.
Facility Information
Contact details and location information for this correctional facility.
Address
1400 E 4th Ave, Anchorage, AK
Visit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Inmate Name, DOC ID Anchorage Correctional Complex 1400 E 4th Ave Anchorage, AK 99501
Include the inmate name and ID on all mail.
Visiting Hours
Friends and family visits for ICE detainees are held every day except Thursday, at 9:00 AM, 10:00 AM, 1:00 PM, 2:00 PM, 7:15 PM, and 8:15 PM. Arrive one hour early.
Communication Options
Available communication services at Anchorage Correctional Complex.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
Electronic messaging is reviewed by facility staff before delivery.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits are scheduled in advance through the provider platform.
Photo Sharing
Send approved digital or physical photos.
Physical photos by mail only, subject to facility content rules.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Calls are inmate-initiated. Fund an account so calls can connect.
Money Transfer
Send funds to commissary or phone accounts.
Provider: Securus
Deposit funds for commissary and communication through the provider.
Communication Providers at Anchorage Correctional Complex
These providers operate communication services at this facility. Each may cover different services.
Securus
Handles messaging, phone calls, video visits, money transfers.
View Securus ServicesConnectNetwork
Serves this facility for select communication services.
View ConnectNetwork ServicesCommunication Rules at Anchorage Correctional Complex
- Securus handles messaging. Create your account first and add the inmate using their full name and ID number.
- Securus handles phone calls. Fund an account so inmate-initiated calls can connect.
- All communications are monitored and reviewed under the operating agency's policy.
- Confirm current facility placement with the inmate locator before creating accounts or sending funds.
- Visiting hours and communication rules can change with little notice. Check the operating agency's website first.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Anchorage Correctional Complex
Common questions from families about communication at this facility.
- How do I message someone at Anchorage Correctional Complex?
- Create an account with Securus, add the inmate by name and ID number, and send your message. Messages are reviewed by staff before delivery, so allow some time for a reply.
- How do phone calls work at Anchorage Correctional Complex?
- Phone calls run through Securus. Set up a prepaid account linked to your phone number so the inmate can call you. All calls are inmate-initiated and subject to the facility's monitored call schedule.
- Can I do a video visit with someone at Anchorage Correctional Complex?
- Video visits are available through Securus. Create an account, look up the facility, and schedule an available time slot in advance.
- How do I find out where someone is being held?
- Use the operating agency's online inmate search to confirm current custody status and facility before setting up any communication account. Providers differ by facility, so verifying placement first avoids funding the wrong platform.
- How do I send money to someone at Anchorage Correctional Complex?
- Deposits go through Securus. Create an account, select the inmate's trust account, and add funds by debit or credit card. Processing usually takes one to three business days.
- How do I send mail to someone at Anchorage Correctional Complex?
- Address mail with the inmate's name and DOC ID to Anchorage Correctional Complex, 1400 E 4th Ave, Anchorage, AK 99501. All mail is inspected before delivery.
- Why did a call from Anchorage Correctional Complex not go through?
- Calls are outgoing only, so the person inside must place the call. If a call did not connect, confirm that your number is on the approved list and that your Securus account has funds. A block on the receiving number or an unapproved number will stop the call.
- How do attorneys schedule visits at Anchorage Correctional Complex?
- Attorneys can schedule legal visits through the facility's scheduling office at (907) 269-4205 or by email at ANCJL.HOUSING@ALASKA.GOV.
- What happens to communication access after someone is transferred?
- Providers and rules change when someone is transferred to another facility, including after sentencing to state prison. Confirm the new placement before creating accounts or sending funds, since an account that works today may not work after a move.
Troubleshooting at Anchorage Correctional Complex
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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