New Hampshire Prison Communication Directory

Who provides phone, messaging, video, and money services in New Hampshire state prisons?

ConnectNetwork by GTL (now ViaPath), per the NH DOC Inmate Communications page. Services: AdvancePay Phone (family pays), Pin Debit (inmate pays from account), Messaging, Tablets, Visitation Scheduling, and Video Visitation. Inmates can receive email through the contracted vendor; the inmate's email address must be obtained directly from the inmate, and inmates do not have access to the internet. Phone contact is inmate-initiated: inmates may contact you by phone. Money goes to the inmate's Trust Fund through ConnectNetwork, online or by automated phone, referencing Site ID 222. Video visits run through GTL VisitMe at nhdoc.gtlvisitme.com/app. Do not set up Securus, JPay, or ICSolutions for a state prison; directory pages naming those vendors for NH DOC conflict with the official NH DOC page.

How do visits work in New Hampshire state prisons?

Visiting is a privilege. Inmates are authorized two visits weekly; visits from attorneys, clergy, or other official visitors are not counted against the quota. All visitors must be approved by NH DOC staff. Inmates may have an unlimited number of family members on their visiting lists. All visitors undergo a criminal background check. The inmate must request that a prospective visitor be placed on the list. The application requires the visitor's full name, address, phone number, date of birth, and identifying number (driver's license, military ID, or non-driver ID), plus certification that no court or parole board ordered no contact. The process can take approximately 4 weeks. The adult application is Attachment 3, children use Attachment 5, and DCYF child escorts use Attachment 8 of PPD 1010; complete and notarize the form and return it to the inmate, do not send it directly to NH DOC. A visitor dress code is enforced. Visitors under 18 must be accompanied by an approved adult family member or legal guardian on the visiting list. Inmates in the Reception and Diagnostic Unit get one visit per week after medical clearance until they receive a permanent housing assignment. Video visits run through GTL VisitMe. At Northern NH Correctional Facility, weekend visits were cancelled effective December 12, 2025, per an NH DOC memo, with weekday visits continuing by unit block. Schedules vary by facility and can change on short notice; the NH DOC posts short-notice schedule changes on its social media outlets, so confirm the current schedule with the facility before traveling.

How do mail and money differ between state prisons and county jails in New Hampshire?

In NH DOC state prisons, mail goes directly to the facility: Inmate Name, DOC ID number, facility name, and the facility address. Examples: NH State Prison for Men, PO Box 14, Concord, NH 03302; NH Correctional Facility for Women, 42 Perimeter Road, Concord, NH 03301; Northern NH Correctional Facility, 138 East Milan Rd., Berlin, NH 03570. All mail must have a return name and address. Letters can be up to ten pages, written in blue or black ink, under Administrative Rule Cor 314. Money goes to the inmate's Trust Fund through ConnectNetwork, referencing Site ID 222. County jails set their own contracts and may use completely different vendors, mail routes, and money methods. For example, directory pages report that Carroll County uses Securus for phone and video visits, and Belknap County uses Securus video visits, while Sullivan County publishes its own visitation schedule (video visits at the New Community Corrections Reception Center in Unity, by appointment scheduled by the inmate one day ahead; up to two 1-hour visits per week for House of Corrections inmates) without naming a vendor. Check the specific jail's page before setting up any account.