Orleans Justice Center
Find messaging, video, and phone options for Orleans Justice Center. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- 1,438 approx.
- Established
- 2015
- Operated By
- Orleans Parish Sheriff's Office (OPSO)
Orleans Justice Center Inmate Communication Overview
Orleans Justice Center is the primary jail facility operated by the Orleans Parish Sheriff's Office in New Orleans, Louisiana. Opened in 2015 as a replacement for the older Orleans Parish Prison complex, the OJC was designed to house pretrial detainees and sentenced individuals serving shorter terms in Orleans Parish. New Orleans is Louisiana's largest city and a major cultural and economic hub, and the jail system serves both the city's large permanent population and visitors. The facility is located in the Mid-City neighborhood of New Orleans and is managed by the Orleans Parish Sheriff's Office.
Communication at Orleans Justice Center is managed through GTL, which provides phone calls, video visitation, and electronic messaging services under the parish contract. Families create a GTL account to access all available services. For phone calls, funding a GTL prepaid account linked to your phone number allows you to receive inmate-initiated calls. Video visits can be scheduled remotely through GTL, which is particularly useful for families traveling from outside the New Orleans area. Electronic messaging through GTL delivers communications digitally within the facility.
Orleans Justice Center uses GTL under a parish contract, separate from the JPay and GTL contracts used by Louisiana state prisons. If someone is convicted and transferred to a Louisiana DOC state facility after sentencing, communication will change to JPay for messaging and money. Until that transfer, GTL is the correct platform for all OJC communication. Because New Orleans is located in a hurricane-prone area, facility operations can be affected by severe weather events, which may temporarily affect communication access. Check the OPSO website for any current advisories.
Facility Information
Contact details and location information for this correctional facility.
Address
2700 Perdido Street, New Orleans, LA 70119
Main Phone
(504) 822-8000
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Tuesday to Saturday, 8:00am to 11:00am, 1:00pm to 5:00pm, 8:00pm to 10:00pm. Once per week, once on day of visitation, check in 30 minutes prior
Communication Options
Available communication services at Orleans Justice Center.
Messaging
Electronic messages to and from the inmate.
Provider: GTL
Electronic messaging via GTL. Delivered digitally within the facility.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Physical photo mail subject to OPSO content restrictions. No digital photo service.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Fund a GTL prepaid account to receive inmate-initiated calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: GTL
Commissary deposits via GTL or AccessCorrections.
Communication Providers at Orleans Justice Center
These providers operate communication services at this facility. Each may cover different services.
GTL
All Orleans Justice Center communication, phone, video, messaging, and money, runs through GTL.
View GTL ServicesCommunication Rules at Orleans Justice Center
- GTL serves Orleans Justice Center. After transfer to a Louisiana state prison, JPay is required for messaging.
- All calls, messages, and visits are monitored by Orleans Parish Sheriff's staff.
- One GTL account covers all OJC communication services.
- Video visits require advance scheduling through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Orleans Justice Center
Common questions from families about communication at this facility.
- How do I contact someone at Orleans Justice Center?
- All communication services, phone, video, messaging, and money, are through GTL. Create a single account at telmate.com or the GTL Connect app. One account covers everything at OJC.
- Can I do a video visit at Orleans Justice Center?
- Yes, remote video visits are available through GTL. Log into your account, search for Orleans Justice Center, and select an available time slot. Schedule well in advance. You need a device with a working camera.
- Does JPay work at Orleans Justice Center?
- No. JPay is used for Louisiana DOC state prisons, not for Orleans Parish jail. OJC uses GTL for all communication. If your loved one is transferred to a state prison after sentencing, you will then need a JPay account.
- How do I find out if someone is in Orleans Justice Center?
- The Orleans Parish Sheriff's Office provides an inmate search at opso.us. Search by name to confirm current custody status and booking information.
- How do I send money to an Orleans Justice Center inmate?
- Commissary deposits can be made through GTL at telmate.com or through AccessCorrections. Add funds via debit or credit card. Processing typically takes one business day.
- How do I find or search for an inmate at Orleans Justice Center?
- Use the Sheriff's office or department of corrections official inmate search or roster for Orleans Parish, Louisiana. If the inmate does not appear, allow 24 to 72 hours after booking and try alternate spellings.
- How do I send mail to an inmate at Orleans Justice Center?
- Include the inmate's full name and ID on every envelope and follow the facility's mail rules. Confirm the current mailing address on the facility's official page before sending.
- What are the visiting hours at Orleans Justice Center?
- Tuesday to Saturday, 8:00am to 11:00am, 1:00pm to 5:00pm, 8:00pm to 10:00pm. Once per week, once on day of visitation, check in 30 minutes prior
- Can I receive incoming calls from an inmate at Orleans Justice Center?
- No. Inmates can only call out, so you cannot call an inmate directly. The inmate must call you, and your number must be on their approved list.
- How do I block or stop calls from an inmate at Orleans Justice Center?
- Contact the facility's phone provider and ask to block the number, or block the number through your own phone carrier. You can also ask the facility to remove your number from the inmate's approved list.
Troubleshooting at Orleans Justice Center
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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