Miami-Dade County Jail
Find messaging, video, and phone options for Miami-Dade County Jail. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- County Facility
- Security Level
- Pretrial / Sentenced
- Inmate Capacity
- Not available
- Established
- Not available
- Operated By
- Miami-Dade Corrections and Rehabilitation Department (MDCR)
Miami-Dade County Jail Inmate Communication Overview
Miami-Dade County Jail is the county jail system in Miami, Florida, operated by the Miami-Dade Corrections and Rehabilitation Department (MDCR). The system includes Turner Guilford Knight Correctional Center, Metro West Detention Center, the Pre-Trial Detention Center, and the Women's Detention Center. Metro West is the system's largest jail.
Communication at Miami-Dade County Jail runs through Securus. Effective October 1, 2026, Securus Video Connect became the sole video visitation system, replacing ViaPath/GTL. Securus also handles phone accounts and eMessaging.
Visitation follows MDCR rules. Visitors must be approved and bring valid photo identification. All calls and visits are monitored and recorded.
Visit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Visits are video visits. Visitors must be pre-approved and pass a background check. Confirm which facility holds the inmate and its current visiting schedule before traveling.
Bail / Bond
Bond information appears in the inmate record when a bond has been set. Bonds are posted through the jail or through a licensed bondsman. Call MDCR for current posting hours and accepted payment methods.
Communication Options
Available communication services at Miami-Dade County Jail.
Messaging
Electronic messages to and from the inmate.
Provider: Securus
Electronic messaging through Securus eMessaging.
Video Calls
Remote or in-person video visitation.
Provider: Securus
Video visits through Securus Video Connect. Schedule in advance.
Photo Sharing
Send approved digital or physical photos.
Photo sharing options are not confirmed. Confirm with the facility.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: Securus
Phone calls through Securus. Set up a Securus account to fund calls.
Money Transfer
Send funds to commissary or phone accounts.
Deposit options are not confirmed. Confirm the current method with the facility before sending money.
Communication Providers at Miami-Dade County Jail
These providers operate communication services at this facility. Each may cover different services.
Securus
Securus provides phone service, eMessaging, and video visitation. Securus Video Connect became the sole video system on October 1, 2026, replacing ViaPath/GTL.
View Securus ServicesCommunication Rules at Miami-Dade County Jail
- Confirm the current phone and video vendor with the facility before creating any paid account.
- Visitors must be approved and bring a valid government-issued photo ID.
- Follow the MDCR dress code. Inappropriate clothing will get your visit denied.
- All calls and visits are monitored and recorded.
- Confirm visiting hours and which facility holds the inmate before traveling.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Miami-Dade County Jail
Common questions from families about communication at this facility.
- Which company handles phone calls at Miami-Dade County Jail?
- Phone calls run through Securus. Securus Video Connect became the sole video system on October 1, 2026.
- How do I visit someone at Miami-Dade County Jail?
- Visitors must be approved. Bring valid photo ID and follow MDCR visiting rules. Confirm which facility holds the inmate and its visiting hours before traveling.
- Which facilities are in the Miami-Dade County Jail system?
- The system includes Turner Guilford Knight Correctional Center, Metro West Detention Center, the Pre-Trial Detention Center, and the Women's Detention Center. Metro West is the system's largest jail.
- How do I find someone in the Miami-Dade County Jail system?
- Use the Miami-Dade Corrections online inmate search to confirm custody status and which facility holds the inmate. Have the person's full legal name ready.
- How do I mail a letter to someone in Miami-Dade County Jail?
- Confirm the mailing address for the specific facility holding the inmate before sending mail. Include the inmate's full name and identification number on the envelope. Mail is inspected for contraband.
- Can an inmate at Miami-Dade County Jail call me?
- Yes. Inmates place outgoing calls through Securus. Set up a Securus account to fund calls, and keep your number on the approved list. Inmates cannot receive incoming calls.
- How do I block calls from Miami-Dade County Jail?
- Contact Securus to block calls from the facility, or block the number through your phone carrier. You can also ask the facility to remove your number from the inmate's approved list.
- How do I schedule a video visit at Miami-Dade County Jail?
- Video visits run through Securus Video Connect, the sole video system since October 1, 2026. Create a Securus account, add the inmate, and schedule in advance. Confirm which facility holds the inmate before scheduling.
- How do I send money to someone at Miami-Dade County Jail?
- Deposit options are not confirmed from official sources. Confirm the current deposit method with MDCR before sending money.
Troubleshooting at Miami-Dade County Jail
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support. For Securus, support can be reached at 972-734-1111 after repeated failed calls.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
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