Maine State Prison
Find messaging, video, and phone options for Maine State Prison. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 900 approx.
- Established
- 2002
- Operated By
- Maine Department of Corrections (MDOC)
Maine State Prison Inmate Communication Overview
Maine State Prison is the only maximum-security state prison in Maine, operated by the Maine Department of Corrections and located in Warren in Knox County along the Georges River in the mid-coast region of the state, roughly 80 miles northeast of Portland and 60 miles south of Bangor. The current facility opened in 2002, replacing the original Maine State Prison that had operated in Thomaston since 1824. The new facility is a modern, campus-style institution that houses adult male inmates at all security classifications from medium to maximum. It is the central facility in Maine's correctional system and serves as the state's primary long-term housing institution.
Communication at Maine State Prison follows Maine DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Maine DOC number to begin correspondence. GTL manages phone calls and video visitation under the MDOC statewide contract. As with other Maine state facilities, the two-platform model applies: JPay for messaging and money, GTL for phone and video, each with its own account and funding.
Warren is in Knox County on Maine's mid-coast, between Portland to the southwest and Bangor to the northeast. US-1 passes through the region, and the facility is accessible from Route 1 and nearby state roads. For Portland-area families, the drive is about 80 miles, roughly an hour and 20 minutes. For families in Augusta, the state capital, Warren is about 45 miles south. Maine's correctional geography is relatively compact compared to larger states, and the Maine State Prison serves as the destination for most long-term male inmates from across the state. Maine DOC accounts carry over if an inmate transfers within the state system.
Facility Information
Contact details and location information for this correctional facility.
Address
807 Cushing Road, Warren, ME 04864
Main Phone
(207) 273-5300
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
Visits must be requested at least two business days in advance and confirmed before you travel. A visitor who arrives for a visit that has not been scheduled and confirmed will not be permitted to visit.
Communication Options
Available communication services at Maine State Prison.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Maine DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to MDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Maine State Prison
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Maine DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the Maine DOC statewide contract.
View GTL ServicesCommunication Rules at Maine State Prison
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Messages are reviewed by MDOC staff before delivery.
- MDOC system-wide accounts carry over if the inmate transfers to another Maine facility.
- Video visits must be scheduled in advance through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Maine State Prison
Common questions from families about communication at this facility.
- How do I message someone at Maine State Prison?
- Create a JPay account at jpay.com and add the inmate using their Maine DOC number. Purchase stamps and compose your message. MDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from Maine State Prison?
- Phone calls use GTL. Create an account at telmate.com or through the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- How far is Maine State Prison from Portland?
- Maine State Prison is in Warren in Knox County, about 80 miles northeast of Portland, roughly an hour and 20 minutes by car via US-1 and Route 90. For Augusta-area families, the drive is about 45 miles south. Maine's mid-coast location makes the facility accessible from most parts of the state.
- What is the difference between the old and new Maine State Prison?
- The original Maine State Prison operated in Thomaston from 1824 until 2002, when the new facility in Warren opened. The new prison is a modern campus-style institution with improved facilities. The Thomaston site has since been developed for other uses. All current inmates are housed at the Warren facility.
- How do I send money to a Maine State Prison inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Maine State Prison. Add funds via debit or credit card. Processing typically takes one to two business days.
- How do I address mail to someone at Maine State Prison?
- Use the inmate's full name and MDOC number, followed by Maine State Prison, 807 Cushing Road, Warren, ME 04864. Include a complete return address. All mail is inspected before delivery.
- Can I call an inmate at Maine State Prison directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through GTL, so fund a GTL AdvancePay account and confirm your number is on the approved call list.
- Why did calls from Maine State Prison stop coming through?
- Calls usually stop when the GTL balance runs out, the number leaves the approved call list, or phone privileges change. Check the GTL balance first, then confirm with the inmate that your number is still approved.
- Why is my JPay message to Maine State Prison still pending?
- Messages are reviewed before delivery and can take a day or two to appear. If a message stays pending longer, confirm the MDOC number is correct and that you are on the inmate's approved contact list.
- How far in advance do I need to request a visit at Maine State Prison?
- Regular visitors must request visits at least two business days in advance. Staff will confirm the visit once it is scheduled. Do not travel until you have that confirmation, because unscheduled visitors are not admitted.
Troubleshooting at Maine State Prison
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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