Green Bay Correctional Institution
Find messaging, video, and phone options for Green Bay Correctional Institution. Compare providers and discover what communication services are available. Free, no account required.
- Facility Type
- State Facility
- Security Level
- Maximum
- Inmate Capacity
- 1,400 approx.
- Established
- 1898
- Operated By
- Wisconsin Department of Corrections (WDOC)
Green Bay Correctional Institution Inmate Communication Overview
Green Bay Correctional Institution is Wisconsin's primary maximum-security state prison, operated by the Wisconsin Department of Corrections and located in the city of Green Bay in Brown County in northeastern Wisconsin, roughly 110 miles north of Milwaukee. Established in 1898, GBCI houses adult male inmates at maximum security classification and is one of the central institutions in the Wisconsin DOC system. The facility sits within the city limits of Green Bay, Wisconsin's third-largest city and home of the Green Bay Packers NFL franchise. The city's northeastern location along Lake Michigan and the Fox River makes it accessible from both Milwaukee and the Fox Valley communities.
Communication at Green Bay Correctional Institution follows Wisconsin DOC provider contracts. JPay handles electronic messaging, photo sharing, and money transfers. Families create a JPay account and add the inmate using their Wisconsin DOC number to begin correspondence. GTL manages phone calls and video visitation under the Wisconsin DOC statewide contract. The two-platform model applies: JPay for messaging and money, GTL for phone and video. As with other Wisconsin state facilities, these are separate accounts requiring separate funding.
Green Bay's location in northeastern Wisconsin puts it about 110 miles north of Milwaukee, roughly an hour and 45 minutes on I-43. For families in the Fox Cities, Appleton, Oshkosh, Fond du Lac, the facility is 30 to 60 miles south, making visits accessible. For Madison-area families, the drive north is about 140 miles, roughly two hours. For families in northern Wisconsin, the facility is actually more accessible than Milwaukee-area prisons. Wisconsin DOC accounts work system-wide and carry over to any other Wisconsin facility if an inmate is transferred.
Facility Information
Contact details and location information for this correctional facility.
Address
2935 S. Military Avenue, Green Bay, WI 54307
Main Phone
(920) 432-4877
Administrative line — not for inmate calls
Official Website
Visit official siteVisit and Contact Details
Inmate search, mail, visiting hours, costs, commissary, and bail information for this facility.
Visiting Hours
In-person visits must be scheduled at least 7 days in advance, are limited to 90 minutes, and are capped at 6 per week with a maximum of 2 per day, per the Wisconsin DOC visitation notice. Confirm current rules before traveling.
Communication Options
Available communication services at Green Bay Correctional Institution.
Messaging
Electronic messages to and from the inmate.
Provider: JPay
Full JPay messaging available. Requires Wisconsin DOC number.
Video Calls
Remote or in-person video visitation.
Provider: GTL
Remote video visits available. Schedule in advance through GTL.
Photo Sharing
Send approved digital or physical photos.
Provider: JPay
Digital photos via JPay. Subject to WDOC content guidelines.
Phone Calls
Inmate-initiated phone calls to approved numbers.
Provider: GTL
Inmate-initiated calls via GTL. Fund AdvancePay account to receive calls.
Money Transfer
Send funds to commissary or phone accounts.
Provider: JPay
Trust account deposits via JPay for commissary and personal purchases.
Communication Providers at Green Bay Correctional Institution
These providers operate communication services at this facility. Each may cover different services.
JPay
Electronic messaging, photo sharing, and trust account deposits. Uses Wisconsin DOC number.
View JPay ServicesGTL
Phone calls and video visitation under the Wisconsin DOC statewide contract.
View GTL ServicesCommunication Rules at Green Bay Correctional Institution
- JPay and GTL are separate platforms. Messaging stamps and phone funds are not interchangeable.
- Messages are reviewed by WDOC staff before delivery.
- WDOC system-wide accounts carry over if the inmate transfers to another Wisconsin facility.
- Video visits must be scheduled in advance through GTL.
- Senders must be on the inmate's approved contact list.
Related Facilities
Other correctional facilities with communication guides.
Frequently Asked Questions: Green Bay Correctional Institution
Common questions from families about communication at this facility.
- How do I message someone at Green Bay Correctional Institution?
- Create a JPay account at jpay.com and add the inmate using their Wisconsin DOC number. Purchase stamps and compose your message. WDOC staff review messages before delivery, typically within 24 to 48 hours.
- How do I set up phone calls from Green Bay CI?
- Phone calls use GTL. Create an account at telmate.com or through the GTL Connect app. Set up a prepaid AdvancePay account linked to your phone number and add funds. The inmate calls you from facility phones.
- How far is Green Bay CI from Milwaukee?
- Green Bay Correctional Institution is in Green Bay, about 110 miles north of Milwaukee on I-43, roughly an hour and 45 minutes. For families in the Fox Cities, Appleton, Oshkosh, the facility is 30 to 60 miles south. For Madison families, the drive is about 140 miles north, taking around two hours.
- Is video visitation available at Green Bay Correctional Institution?
- Yes, through GTL. Log into your GTL account, search for Green Bay Correctional Institution, and select an available slot. Book at least 24 to 48 hours in advance.
- How do I send money to a Green Bay CI inmate?
- Trust account deposits are made through JPay. Log in, go to Send Money, and select Green Bay Correctional Institution. Add funds via debit or credit card. Processing typically takes one to two business days.
- How do I address mail to someone at Green Bay Correctional Institution?
- Use the inmate's full name and DOC number, followed by Green Bay Correctional Institution, 2935 S. Military Avenue, Green Bay, WI 54307. Include a complete return address. All mail is inspected before delivery.
- Can I call an inmate at Green Bay CI directly?
- No. Inmates cannot receive incoming calls. They place outgoing calls to approved numbers through GTL, so fund a GTL AdvancePay account and confirm your number is on the approved call list.
- Why did calls from Green Bay CI stop coming through?
- Calls usually stop when the GTL balance runs out, the number leaves the approved call list, or phone privileges change. Check the GTL balance first, then confirm with the inmate that your number is still approved.
- Why is my JPay message to Green Bay CI still pending?
- Messages are reviewed before delivery and can take a day or two to appear. If a message stays pending longer, confirm the DOC number is correct and that you are on the inmate's approved contact list.
- How do I schedule a video visit with someone at Green Bay CI?
- Video visits are scheduled through GTL. Set up a GTL account, confirm you are on the inmate's approved visitor list, and book an available time slot in advance.
Troubleshooting at Green Bay Correctional Institution
Fix the most common problems families hit with calls, video visits, money, and messaging.
- Why am I not receiving calls from an inmate?
- Inmates can only call out, so you cannot call an inmate directly. If expected calls are not coming through, check your phone's spam or silence-unknown-callers setting, since carriers often block jail numbers. Save the facility's number as a contact, confirm your number is on the inmate's approved list, and check whether your carrier blocks collect or prepaid calls. If several expected calls fail, contact the facility's phone provider support.
- Why is my inmate not showing up in search?
- New arrivals can take 24 to 72 hours to appear in search results, and people in transfer may temporarily disappear from listings. Try alternate spellings and name variations, and make sure you are searching the right system: the federal BOP locator only covers federal inmates, while county and state searches are separate. Some records are withheld for protective custody or sealed cases. If it has been more than a few days, call the facility's records office.
- I sent money but it is not showing in the inmate's account. What should I do?
- Allow processing time first. Electronic deposits can take hours and money orders can take much longer. Check your receipt and confirm the inmate's name and ID matched. Do not send a second payment until the first one is traced, since duplicate payments are hard to reverse. Contact the money-transfer provider's support with your receipt or confirmation number. If the inmate was recently transferred, funds may follow after a delay.
- Why was my video visit cancelled or cut off?
- Most cancellations come from connection problems or conduct-rule violations. Stay in frame, keep your ID ready, follow the dress code, keep other people off camera, and avoid profanity. Visits can also be cancelled for facility lockdowns or schedule changes. For refunds, contact the video provider's support with your visit details.
- What should I do if the facility changed its communications provider?
- Create an account with the new provider, since old accounts and balances do not transfer automatically. Ask the old provider whether refunds are available for unused balances. Confirm the new provider's phone, video, and messaging setup before your next visit or call.
- Why is my JPay account blocked?
- A blocked account usually means the inmate blocked contact, the account details do not match, or JPay flagged the account for review. Confirm the inmate's ID and facility, check for an 'inmate blocked' message, and contact JPay support if the block looks like an error. See our guide: JPay account locked
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